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Customer Ratings & Reviews

$29.99

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 3,446 reviews
  • Rated 3 out of 5 stars

    good software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May be good software but I don't like to received bundled with a short term trial offer, it is only a hook!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    norton lifelock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not sign for it, any pre-paid subscription that you have to add your credit card is not free, no thanks

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Christina - Thanks for your review and sorry for your confusion, but this is *absolutely* a FREE 6-month subscription that thousands of BBY customers take advantage of monthly. We take a credit card like any other subscription service these days (Netflix, Amazon Prime, etc.) but there’s NO initial charge and you can cancel renewal at any time, including immediately after activating the license. You then get half a year of device, scam and identity protection from the best service in the industry for over three decades! Hope this helps and you reconsider - DWN norton_us

  • Rated 3 out of 5 stars

    It was free but did not use it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not interested in adding Norton 360 to mobile device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Necessary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really necessary, makes you buy a bunch of subscriptions to clean up pc

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I don't know if i will use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems that for a long time the basic antivirus from windows it's good enough

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Prettiest good basic security.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good general security bundle with a fair reputation. Not seen many issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is the worst greatest plan i am not submitting this review for points i promise oh my god is this thing fantastic, i wouldnt ever pick any other plan over this one oh my god

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antivirus software is mostly a cash grab windows defender does just as well if not better and it’s free

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi William - Thanks for your opinion, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and Windows is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448. Also, the AV-comparatives.org testing company just gave Gen Digital security products (Norton, Avast, AVG) a 100% score blocking threats. No other company - including Microsoft - came close. Hope this helps clear things up for you - DWN norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. In the background so inconspicuous. I’m assuming it is effective.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. I prefer BitLocker but it came with the laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    worth it if its free

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this came free with my laptop. i dont think i would ever pay for this service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wish this was not bundled with LifeLock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was not bundled with LifeLock. I do not need LifeLock and it signed me up anyway.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not very useful..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would rather use the built in virus and malware detection built into windows. This slows down the computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay. General usual free unnecessary software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with laptop. Didn’t use really because not sure if I have to pay for any services after first months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Battery Life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The more we switch to a better vacume the worse they get and this one is no exception! Battery on medium is done after 22 minutes! Kitchen floor, dining room , living room 2 steps on the stairs and done. Back to charger for 70 minutes and start over again. Suction is sub par.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thank you for reaching out. Sounds like you are having some challenges with a purchase that is not a Norton product. Can you please reach out to Best Buy Support so they can help you at www.bestbuy.com/support Symantec

  • Rated 2 out of 5 stars

    Norton Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is bad. Windows Defender is all you need. Invest in a VPN that actually works and doesn't cut off your internet any time you open a torrent client. Lol. I will never use Norton again specifically because they had the audacity to reject my ability to use whatever software on my computer I want to.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slowed my computer down, a lot! To the point where I had to uninstall it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Norton/Lifelock for many years. Have only needed to contact them 1 time for a possible identity concern. They were prompt with help and solved concern. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Norton

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very good. I like the way it works on the pc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freebie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to really say here. It was goven free and we dont use it..

    No, I would not recommend this to a friend