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Customer Ratings & Reviews

$29.99

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,446 reviews
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price ! This should coke free !! Not worth it !!!

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Cowjas3 - You’re right, this does come free with purchase of any PC/laptop from Best Buy. If you bought it and aren’t satisfied, we have a 60-day money back guarantee available at support.norton.com. Hope this helps - DWN Symantec

  • Rated 3 out of 5 stars

    Have not used yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with the purchase of a tablet. Have not activated it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little gift that they offer you when i purchased my Lenovo yoga 7i

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You get what you pay for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free with my purchase. You get what you pay for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Havent used it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was free with a purchase which would be useful if you need protection.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Norton Mistake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Don't buy anything Norton. Especially Lifelock. Use common sense. It will do the same thing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Good thing it was free

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing it was free. Never got the email to be able install.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't do dangerous stuff on the internet and you just browse popular websites such as YouTube, Facebook, or even the Washington Post, you shouldn't need this. Windows already has a decent malware detection built in to their systems and if you want even more security, Malwarebytes would serve you well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad anti-virus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton antivirus is nothing if not s drain on your system resources.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This item is not free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this item was free for a certain amount of time?

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Michael - thanks for your question. It is free for the first six months, but requires a credit card to activate the subscription. There is no charge at the time card is entered, and you can cancel the renewal process at any time. Hope this helps - DWN Symantec

  • Rated 4 out of 5 stars

    Free for 6 months

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free 6 month subscription with my laptop purchase, it seems ok but not sure if I will renew?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan as it takes too much space. Alternate options available

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Better than most software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always a good idea to have protection. Norton had been around for ever so its very trustworthy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not needed in 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t think it’s necessary anymore with the improved windows security.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Issues with key pad

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is worst!, having many issues with the keypad.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. Sorry you are having issues with your laptop, please contact Best Buy support for help: https://www.bestbuy.com/support Symantec

  • Rated 1 out of 5 stars

    Don’t Recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It causes too many issues. Highly don’t recommend if you want your PC to stay in good shape.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Can recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product it stops any issues we found while browsing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy it. Too many pop ups and solicitations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many pop-ups. Felt like I ended up buying a malware.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 2 out of 5 stars

    Not necessary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really needed with the current state of Windows built -in security.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Free 6 Months with laptop purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free is always good! Just be prepared to cancel if you are not wanting to continue service.

    I would recommend this to a friend