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Customer Ratings & Reviews

$29.99

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,446 reviews
  • Rated 1 out of 5 stars

    Don’t use Norton

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a gaming laptop i purchased… don’t know why they even include this with a gaming pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unuseable Products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to download on computer. Will not let me. I want to cancle the software that I paid for., and have not been able to use, Microsoft office and the security.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expected better protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton trial didn’t catch a virus my mom opened… also trial is short and uninstalling was annoying.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 1 out of 5 stars

    Did not use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless add on subscrition offer that makes you sign up with a credit card to use the service.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 1 out of 5 stars

    Discontinue charges for this item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm assuming this product was connected to the computer I bought for my mother which she sent back for return. Discontinue/Cancel any charges to my credit card.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Gotham - This product is often a free attached product for laptops, yes. Please contact Best Buy directly for any concerns about charges (there should be none for this product) - this site is where you review Norton products. Hope this helps - DWN Symantec

  • Rated 1 out of 5 stars

    Its not free

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with the Dell laptop I purchased. Advertised as free for six months. Its not free. Requires a credit card to make it work so i couldnt use it. No value to me.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Jeffy - Sorry for the confusion, but it *absolutely* gives you 6 months of free security and identity protection. Credit card is just required to activate the subscription - there is no charge at the time entered - and can be IMMEDIATELY disabled so auto-renew doesn't happen. Value to you is it's free for 6 months - as advertised - it just has this as a registration prerequisite. - DWN Symantec

  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome that came with game for my granddaughter. she has enjoyed it so much

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No, but thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt personally use this for my 7 year olds tablet because it gives you 3 months free and then automatically renews itself and charges monthly. No thank you.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Treya - Sorry for the confusion, but it actually gives you 6 months of free security/identity protection, and then only auto-renews *if* you desire continued protection, in which case it is an annual renewal. If not, auto-renew is easily disabled and you just get your 6 months for free. Also, regarding your 7-year old, the Parental Control feature is very powerful, helping to keep your kids safe online, set screen-time limits, and much more, including my favorite 'Go to your virtual room' feature. This allows you to shut off access to all your child's devices with a singe click from the parent portal - great way to get kids to come to dinner! Thanks for your review. - DWN Symantec

  • Rated 5 out of 5 stars

    FO FREE!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for free. So many reasons to use Best Buy - this is one of them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome-sauce! I can use the Norton protection on my tablet and my laptops.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Key didn’t work

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could never use the digital key, not functional! Not sure if the product is good

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your rating and feedback. We really appreciate this.

      We're sorry to hear you are unable to download Norton 360 onto your device.

      Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN

      If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support

      We are happy to help! norton_us

  • Rated 1 out of 5 stars

    Bad Hinge

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hinge broke after 7 months of infrequent use. Lenovo will not cover this under warranty. Do Not Purchase LENOVO lap top.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just make sure you have a lot of RAM so you’re a piece he does not slow down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPads

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer services, and very professional in with the way it should be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Photo paper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for Christmas cards. Highly recommend if you have the canon printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps with viruses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad i recieved this as a complimentary gift eithh my daughters tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but a little pricey. Need to find a way to reduce the cost.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just dont get it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just dont even download it even if its free. Installs a bunch of crap on your pc

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 1 out of 5 stars

    spam

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add ons keeps popping up for me to buy the subscription

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 5 out of 5 stars

    Grand baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them for my my grand babies. Merry Christmas and a Happy New Year

    I would recommend this to a friend