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Customer Ratings & Reviews

$29.99

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 3,446 reviews
  • Rated 1 out of 5 stars

    Difficulty downloading the digital version!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a very difficult time receiving my digital download, iys been 10 days and still cant get in contact with somebody to send me another link with the activation code.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it free with my tablet; threw it in the trash. Norton is junk and I would never install any of their software on any of my IT equipment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was duped. This was part of a computer bundle and never used. The computer was returned but i was so charged for this.

    I would recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Ruth - Let me help clear up some confusion. This product was a *free* offer with the computer you purchased/returned, so there was NO charge for it (your receipt will show that). Request that you please update this review to reflect the the actual circumstances - thank you! - DWN Symantec

  • Rated 1 out of 5 stars

    Rip off!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn’t buy it…didn’t install it….Will be sure to remove it before they “automatically” charge me for it after 6 months!

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Tech -
      “didn’t buy it…” - Nope, it’s a free attached product offer for 6 months.
      ”didn’t install it…” - No problem.
      “Will be sure to remove it before they “automatically” charge me for it after 6 months!” - If you didn’t install it, there’s nothing to remove. If you didn’t activate the product, there’s no way you’d be charged.
      Sorry to hear you feel a free security & identity protection product for 6 months constitutes a “rip off.” - DWN Symantec

  • Rated 1 out of 5 stars

    Not the best antivirus software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best antivirus software for the cost of this product, needs further updating and user friendly interface.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What can i say? Its software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I might be retirning this because the laptop i ordered cane with software so i dont really need it.

    I would recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi MoReen. If this was the free 6-month product attached to you purchase, there’s no need to return it - it was free. - DWN Symantec

  • Rated 1 out of 5 stars

    Not cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theres a catch. I'm not putting card info until i find out if i truly like it.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Cajun - Completely understandable. However to activate the free 6-month license, a renewal payment method is required - there’s no charge at this time.

      You can immediately turn off auto-renewal after activation, giving you 6 months free to make sure you like it. - DWN Symantec

  • Rated 1 out of 5 stars

    You never need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never need it! At leat for my parents. That is why it is free

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt recieve it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to come with the laptop I purchased. It wasnt there.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Despain - Please check your Best Buy receipt, as the 25-character code should be printed on it - you also should have received an email with the key code.

      Use the code at www.norton.com/bestbuy to activate your license. Please call Best Buy support if you can’t find your key - DWN Symantec

  • Rated 1 out of 5 stars

    To expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many free options and better products out there

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Acer101 - You are correct, as Norton happens to own several of the free options, e.g., AVG, Avast, Avira. Those are security/virus products but this is actually security/virus/privacy(VPN)/identity protection(LifeLock) - a much more full-featured cyber safety offering. Hope you'll give it another look. Symantec

  • Rated 1 out of 5 stars

    Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to download because I live in the Bahamas.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No o

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t offer promotion that don’t work1111111111111111

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot activate never will allow past set up page.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Gerald - please contact us at support.norton.com for assistance. There are over 400,000 people with this product. Symantec

  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Secure your digital world

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly reliable and Excellent product to secure devices. Keep devices save for Outside vulnerability.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tracy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for every user but especially those with any security concerns.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton and LifeLock customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to use this at all because it's so hard to get it off the computer once it's on but when I did use, it was great helps with malware and all kinds of security features. Would recommend if your interested in security.

    I would recommend this to a friend
  • Cons mentioned:
    Notifications

    Rated 4 out of 5 stars

    Norton 360 Deluxe/LifeLock 6-Month Subscription

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am offered excellent protection, but receive too many notifications about different things from Norton.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell Inspiron 15-3511

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Dell Inspiro. 15-2511!! I am 83 years old and does everything I need. Basically surf the net, still some old e-mail and documents in word and Excel. The palm of my hand do not interfere with the mouse area. Would recomend it to any body.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My merchandise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Firestick Tablet is the best I've ever had!! I have went through 3 tablets in 3 yrs.!! Best Buy has always sold very good products. I'm very satisfied with my merchandise!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good security

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product. I have used Mcaffee for years and it is comparable.

    I would recommend this to a friend