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Customer Ratings & Reviews

$29.99

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 3,446 reviews
  • Rated 2 out of 5 stars

    didn't subscribe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never knowingly agree to this subscription. need to know, how to end it

    I would recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi - Sorry for the confusion. This product is a *FREE* attached product with any significant Best Buy purchase (like a laptop), but it's not enabled unless you activated it with the key sent in email. If you've not done that, no worries - there is no cost or obligation, just the free offer which you can ignore. - DWN Symantec

  • Rated 1 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If was a lemon. I turned it on and nothing happened. Again several times and still nothing. I expected a new computer to at least show me a sign that it was operational but still that didn’t happen. I returned and got a refund.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hello - This is a review space for Norton 360 software. As your review is for the laptop you purchased, please delete this review and re-post your review on the laptop’s page - thank you! - DWN Symantec

  • Rated 1 out of 5 stars

    Do not want

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not ask for this. This product was included in my purchase of the really great Pixel Tablet. If I would have seen this product added to my purchase, I would have attempted to remove it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    scam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely misleading "free" subscription. Six month subscription but you have to submit credit card information and then, at the end of the "free" subscription, it automatically gets renewed. What a scam. I declined.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ehh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not even download the program. I have another anitvirus software I use. To be perfectly honest if someone wanted you information and they were good they would get it anyway

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Norton

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this item because I get McAfee free from my service provider. I have used Norton before and I prefer McAfee. Their customer service is excellent

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Diane - Thanks for your comment. Even if you don’t use the security software, please consider using Identity Advisor. It monitors for any misuse of your personal information (SSN, credit cards, etc) on the Dark Web and notifies you if found. This can be as or more important than protecting your information on your devices, and is not typically included in service provider offerings. Hope this helps - DWN Symantec

  • Rated 1 out of 5 stars

    Was told this product wasn't needed on my new comp

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech that installed my computer (Logan) that moved old computer info to new computer said I didn't need this installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions did not come up as described. Norton itself is a good product. But the instructions Best Buy gave did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WG Smith

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might be good but unable to download. According to download no download numbers. Tried calling but no one could help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Asinine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton was good in 1999, it’s worthless now. You’re safer off using windows built in virus protection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Antivirus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as Free gift with a laptop purchase!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Norton antivirus dissapoint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad, product cannot be activated if is for another country, and there was no advice of this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Who wants this?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not want this but it came with the purchase. It is one level about a virus itself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't register if outside the US

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't let me install it outside of the US. Be careful about that

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never use Norton

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product doesnt work. And it causes more trouble than other brands.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Free" software I'll never use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want this, but it was included in every package.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't use when windows defender works better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    garbage trash product, completely unnecessary and a scam

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Automatic added without permission

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want this product and couldn't remove from my online order.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi - Sorry for any confusion. This product is a free offer for 6 months, automatically attached to all Best Buy purchases. If you do not use it, there is absolutely *no* cost to you. Hope this helps. - DWN Symantec

  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. Theres a reason its given away for free. Nobody wants this

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use is. Was t going to give my credit card info for a trial period

    No, I would not recommend this to a friend