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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5143 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and protection offered by the 360 security suite, as well as its ease of use and intuitive user interface. Many have found the installation process to be quick and straightforward, and appreciate the VPN performance. However, some users have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 5,143 reviews
  • Rated 5 out of 5 stars

    Good add-on from my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran out of PC security, and this came from heaven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does the job nicely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, does the job but i’ve used better quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Protection

    Rated 4 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with the overall performance and protection, as well as its ease of use and intuitive user interface. Installation process quick and straightforward. VPN is a plus. Software can be used on 3 devices which I like. Don't like the frequency of notifications and software has unnecessary programs.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! We’re glad Norton 360 impressed you with its protection, ease of use, and VPN features. Your feedback on notifications is noted—your trust means a lot to us! norton_us

  • Pros mentioned:
    Ease of use, Overall performance, Protection

    Rated 5 out of 5 stars

    Comprehensive Protection You Can Trust — Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton 360 with LifeLock Identity Advisor (3 Device, 6-Month Subscription) is hands down one of the most complete and reliable security solutions available today. I’ve used many antivirus programs over the years, but Norton continues to stand out for its balance of power, simplicity, and peace of mind. Installation was quick and effortless across all my devices — Windows PC, Android phone, and iPad — and it immediately began scanning for vulnerabilities and optimizing performance. The dashboard is intuitive and well-designed, making it easy to manage protection for multiple devices in one place. The real-time threat protection and smart firewall provide robust defense against malware, ransomware, and phishing attacks. The included VPN is a great bonus, ensuring secure browsing and privacy whether I’m on public Wi-Fi or working remotely. It’s fast, reliable, and doesn’t noticeably slow down my internet connection. The addition of LifeLock Identity Advisor adds another layer of reassurance. It actively monitors for potential identity theft, alerts me to suspicious activity, and provides helpful guidance on how to respond. For anyone concerned about personal or financial information online, this feature alone makes the subscription worthwhile. Norton 360 also includes handy extras like password management and dark web monitoring, which make it easy to stay proactive about online safety. I especially appreciate how seamlessly everything integrates — it feels like an all-in-one digital security command center. In short, Norton 360 with LifeLock Identity Advisor is an outstanding product for anyone who values security, privacy, and convenience. It’s perfect for families, remote workers, and frequent travelers who want reliable, cross-platform protection without complexity. After using it, I feel confident knowing that my devices and identity are well-guarded. Highly recommended!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Dezarae,
      Thank you for such a thoughtful and comprehensive review! It’s clear you’ve explored Norton 360 with LifeLock Identity Advisor thoroughly, and we’re thrilled to hear it’s delivering the protection, simplicity, and peace of mind you were looking for. Your insights into installation, multi-device support, real-time threat protection, and identity monitoring are incredibly helpful for others considering a robust security solution. We especially appreciate your mention of the intuitive dashboard and seamless integration—it really does make managing digital safety easier. Thanks again for sharing your experience and recommendation! norton_us

  • Rated 2 out of 5 stars

    Not Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed it. but not working. having hard time getting assistance, fixing it.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your rating and feedback. We really appreciate this.

      We're sorry to hear you are unable to download Norton 360 onto your device.

      Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN

      If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support

      We are happy to help! norton_us

  • Rated 1 out of 5 stars

    A dumpster fire do not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton LifeLock is a trash fire. Do not use this product unless you want to be hacked and viruses all up in your devices.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Response to Review by “Sunshine”:
      We take feedback seriously, even when it’s critical. However, this review contains inflammatory and misleading claims that do not reflect the reality of our product or the experience of tens of millions of satisfied Norton/LifeLock customers worldwide.
      First, it’s important to note that the reviewer chose not to use their real name, which seriously undermines the credibility and accountability of their statements. Anonymous reviews can be useful, but when they include baseless accusations like “you will be hacked” or “viruses all up in your devices,” they do a disservice to honest discourse and to users seeking reliable information.
      Norton & LifeLock are trusted leaders in cybersecurity, with decades of experience protecting individuals and businesses from digital threats. Our products undergo rigorous testing and are continuously updated to meet evolving security challenges. If any user experiences issues, we offer robust support channels to resolve them quickly and professionally.
      We encourage constructive feedback from verified users. If “Sunshine” is a legitimate customer(?), we invite them to contact our support team directly so we can investigate and assist. Otherwise, we ask readers to ‘consider the source’ here - unwilling to even use their real name - and seek balanced reviews from verified users before making decisions about cybersecurity solutions. - DWN(cp) norton_us

  • Rated 2 out of 5 stars

    bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need to prepay, get charged, then get the free months

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 2 out of 5 stars

    Not a fan of Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really like Norton products, feel your computer runs really slow.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Slows down computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton game optimizer drastically slowed down PC had to remove so that I could plays games without serious lag. much better products on the market

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. Symantec

  • Rated 2 out of 5 stars

    Slow HP Laptop ng

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow and pauses a lot? This laptop is annoying and I have to control myself to not break it.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Sorry to hear you are facing issues with your HP laptop. Please reach out to bestbuy.com/support for assistance in helping to see if they can find the route cause to why your PC is slow. norton_us

  • Rated 1 out of 5 stars

    No free 6 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come free as advertised. I purchased this laptop thinking I would get 6 months for free — DID NOT HAPPEN

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 2 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrable and once you get your device you should just immediately take if off

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. You mentioned on your "once you get your device you should immediately take it off". I wonder if your experience is with a different software provider or your device as the Norton product is not pre-loaded on the device. You need to install it onto your device. Sounds like you didn't have the opportunity to install Norton, so I would say give it a try you will be presently surprised with its performance. norton_us

  • Rated 1 out of 5 stars

    POLICE REPORT FOR A REFUND, STILL REFUSING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refused to issue a refund, very disrespectful customer service

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.

      Alternatively, if you have concerns, please feel free to get in touch with our Norton support team here www.norton.com/support to see how they can assist in this matter. norton_us

  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks no stars Threats on my brand new system Norton 360 won’t install the update for my anti virus

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you norton_us

  • Rated 1 out of 5 stars

    Beware of malware

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary as windows defender is just as good. Risky.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Jesse - Thanks for your feedback, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448.
      Hope this helps clear up any misperceptions - DWN norton_us

  • Pros mentioned:
    Ease of use, Protection, Vpn performance

    Rated 5 out of 5 stars

    Virus free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently fota trial and installed Norton 360 to protect my devices, and I have been incredibly satisfied with the performance and features offered by this security software. Norton 360 provides comprehensive protection against viruses, malware, ransomware, phishing attempts, and other online threats, giving me peace of mind while using my devices for work, browsing, and online transactions. One of the standout features of Norton 360 is the secure VPN function, which encrypts my internet connection and protects my online privacy while browsing on public Wi-Fi networks. The password manager included in the software has also been a convenient addition, allowing me to securely store and manage my login credentials for various accounts. I have found the user interface of Norton 360 to be intuitive and easy to navigate, making it simple for me to run scans, update settings, and monitor the security status of my devices. The software runs smoothly in the background without causing any noticeable slowdowns or disruptions to my device's performance. I would recommend it to anyone looking for robust and reliable cybersecurity protection for their devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    User interface, Vpn performance

    Rated 4 out of 5 stars

    Nice Perk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 6-month free pre-paid subscription to Norton 360 Deluxe (covers 3 devices) with LifeLock Identity Advisor, and it’s been a solid experience so far. Setting it up was easy, and I like that it works across my phone, laptop, and tablet. The antivirus and malware protection run quietly in the background, and I haven’t noticed any slowdowns on my devices. The built-in VPN is a nice bonus for browsing on public Wi-Fi. I also appreciate the dark web monitoring and breach alerts-Norton let me know right away when my email showed up in a data breach. The scam protection features are helpful too, especially with all the sketchy emails and texts going around these days. LifeLock’s Identity Advisor gives some peace of mind with alerts and restoration support if your info gets compromised, though it doesn’t include credit monitoring or insurance like higher-tier plans. Still, for a free six months, it’s a great way to try out a full security suite and see if it fits your needs.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Overall performance, Protection

    Rated 5 out of 5 stars

    Comprehensive Protection with Extra Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 with LifeLock Identity Advisor is a well-rounded security package that goes beyond basic antivirus protection. Covering three devices, it includes internet security, scam protection, a built-in VPN, and identity monitoring for one adult, making it a strong choice for both safety and privacy. Setup is simple, and the interface is easy to navigate across Windows, Mac, Android, and iOS. The VPN works smoothly for browsing securely, while LifeLock adds peace of mind by monitoring for potential identity threats. With six months of coverage, this plan offers excellent value and reliable protection for everyday digital life.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your detailed review!
      We’re glad to hear Norton 360 with LifeLock Identity Advisor is delivering the comprehensive protection and peace of mind you were looking for. It’s great to know the setup was smooth and the features—especially the VPN and identity monitoring—are working well across all your devices. Your insights will definitely help others understand the value of this package. Thanks again for sharing your experience! norton_us

  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 5 out of 5 stars

    Reliable and complete protection for all your devi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe with LifeLock has been an excellent all-in-one protection solution. The installation was quick and easy, and it runs smoothly on all my devices. I really like the extra features like the VPN and the scam protection tools — they make browsing and online shopping much safer. LifeLock is also a great addition for monitoring identity theft. Highly recommended for anyone who values privacy and security.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi StevenC,
      Thank you so much for sharing your experience! We’re thrilled to hear that Norton 360 Deluxe with LifeLock has been working so well for you. It’s great to know the installation process was smooth and that the protection features — like VPN and scam protection — are making your online activities safer. Identity security is more important than ever, so we’re glad Norton 360 with LifeLock Advisor gives you peace of mind. norton_us

  • Pros mentioned:
    Ease of use, Overall performance, Protection

    Rated 5 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360: Peace of Mind in a Digital World I've been using Norton 360 for a while now and I'm really impressed with its performance. It's easy to set up and use, and it provides comprehensive protection against viruses, malware, and other online threats. I particularly appreciate the dark web monitoring feature, which alerts me to any potential security risks. Plus, the VPN is a great tool for secure browsing and streaming. Overall, Norton 360 is a reliable and effective security solution that gives me peace of mind.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us