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Customer reviews

Rating 4.3 out of 5 stars with 5528 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 5,528 reviews
  • Rated 5 out of 5 stars

    Trust wrapped in a download.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plain and simple this is the best defensive software on the market, if I was financially able I would back that guarantee with my own funds

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was a bit confusing, plus on the first try it did not add the devices and I had to reach out to your Geek Squad several times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good and Sophisticated technology.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Must add!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers like these are special because you're able to save money when buying BestBuy products. This offer gives you 6 months free for buying the Norton Secure. It also provides the best version of and not the cheap one which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I appreciate that this was given to me for free with laptop purchase

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Safety Net

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me feel safe and sends up messages from time to time to alert me to suspicious activity and lets me stay up on any unusual transactions.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good compensation after purchases , And very good ease of payment

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Cons mentioned:
    Bloatware

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for a free add-on with my computer purchase, I can appreciate it. The bloatware that came with it. Yuck!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Norton, what can you not say?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seriously have not even installed this product yet, plan to though.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 5 out of 5 stars

    Always not sometimes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always stay protected. In this day and age. You need to protect your computer

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 2 out of 5 stars

    Norton (not my favorite)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not that crazy about the Norton virus protection. I had a lot of trouble with mine that I had on my computer causes a lot of pop-up ads and everything.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 4 out of 5 stars

    Good. But not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great against your avarage cyber and malware attacks. If you are looking for something comprehensive look for something else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bundle recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good bundle to have when purchasing the pc with it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Loyal customer of Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using Norton for almost a decade. I am satisfied with their services and the security features they bring every now and then.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers and thank you for being a loyal Norton customer. norton_us

  • Rated 5 out of 5 stars

    Give it a try!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects your pc well, I haven’t had any stutters or issues with it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Computer Protections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a decent product for the price, but their are a lot of products out there at many different price points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful staff and quick response time.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast response time with questions and answers on products. I have been a frequent customer through best buy and everyone who has helped me is knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I like the windows antivirus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like antivirus any other than the one it came's with windows, so i didnt use it at all!

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Rated 4 out of 5 stars

    Nice perk.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have this included with purchase. Be aware to continue or cancel subscription when free trial completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need protection for everybody

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good afternoon, I am very glad that I had the experience of buying this thing, I liked everything very much and I am glad. Thanks to Best Buy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us