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Customer reviews

Rating 4.3 out of 5 stars with 5533 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 5,533 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay, nothing 2 crazy, it does the job just right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dm7

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security software used it in the past years ago

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Eh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used this product in the pass its fine dont really need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A free six months pre paid plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A free six months pre paid plan best for traveling oversea when connect to unknown wifi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not real useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never been a fan of Norton. Seem to have more problems when it's installed than I do with out.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Rated 5 out of 5 stars

    Gold standard of anti-virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is a tried and true antivirus software that I swear by up and down, the only real nitpick I have is that it's rather overcautious with some of your daily use apps (i.e. Discord)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice gift from the site. Thank you very much for these services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, worked really really well can’t complain. Everything that I needed more for protection and on. Definitely was worth the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice that i got it however i have no idea how to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas gift laptop add on amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this add on right away amazing thank you!! This was for my 11 y/o gamer!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Meh, not needed unless you get scammed and fooled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really needed for most people. Kind of a waste

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this antivirus and i have many benefits whit that.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Solid antivirus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used norton on and off for years never had any trouble with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the best. Always available. Total tech is a lifesaver

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Far from ideal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not ideal, lacking features, more acess and data about your devices

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, we always strive to provide a 5-star experience, please feel free to provide us with examples of features that are missing and I would be happy to provide our product managers and engineers the feedback. Thank You! norton_us

  • Rated 2 out of 5 stars

    Ok but not great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton was included on the new HP computer tower I purchased. I guess Norton is ok but I prefer Web root through Best Buy so I mentioned that when we had to take my wife's laptop in to find out why it was acting like it was. I mentioned Web root to the employee that was helping me and he gave me a code to enter to activate Web root to I did that this morning.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. Please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.......................................

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Good for now

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its purpose trying it out rn and will if it’s over all worth it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good & used it while it was available. Wish subscription was longer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton and LifeLock customers! norton_us

  • Rated 5 out of 5 stars

    Hope I when

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the best items …………………………………………………………..

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us