Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

FREE

Customer reviews

Rating 4.3 out of 5 stars with 5450 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 5,450 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Value for money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price With technology and AI protecting your privacy is vital

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi JoubertB,
      Thank you for taking the time to leave a review! We’re glad to hear that you found Norton 360 with LifeLock Identity Advisor to be a great value. With technology and AI evolving so quickly, you’re absolutely right—protecting your privacy and personal information is more important than ever. norton_us

  • Best Buy Employee

    Rated 3 out of 5 stars

    Auto-renew sucks

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 with LifeLock Identity Advisor is one of those security bundles that feels solid and reliable on the technical side, but the long-term pricing can catch you off guard if you're not paying close attention. As a product, it does its job well—protecting up to three devices, monitoring potential identity threats, and giving you that extra sense of security if you’re worried about malware, data breaches, or suspicious activity. The dashboard is easy to use, the scans run smoothly in the background, and the LifeLock alerts add a helpful safety net. My issue came later, when the renewal hit. The introductory price seems reasonable, but the second-year renewal jumps to almost $120, which feels steep compared to other cybersecurity options. I ended up forgetting to cancel before the renewal date, and that’s where the experience took a frustrating turn. Getting the subscription canceled required a phone call—about 30 minutes, including waiting, verifying information, and repeatedly confirming that yes, I really did want to cancel. The customer service reps were polite, but the entire process felt unnecessarily complicated for something that should have been a quick online action. It’s disappointing because the product itself is good. The identity monitoring works as advertised, and the overall protection definitely feels comprehensive. But the pricing structure and cancellation process are major drawbacks, especially if you’re someone who prefers simple, transparent subscriptions that don’t require phone calls or reminders to avoid extra charges. If you’re considering Norton 360 with LifeLock, it’s worth trying—but make sure you set a reminder before the renewal hits. The protection is strong, but the auto-renew pricing and hassle of canceling left me more cautious about signing up again.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing such a detailed review, Talia!
      Your feedback really captures both sides of the Norton 360 experience. It’s great to hear that the product itself delivered strong protection—covering multiple devices, smooth background scans, and helpful LifeLock alerts. Those are key benefits for anyone looking for comprehensive security.

      In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      We are sorry for your experience, if you need assistance in the future, please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    LIFELOCK PROTECTION

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. It fully protects my devices and I don't have worry about the internet attact

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Sira,
      Thank you for your great feedback! We’re glad to hear that Norton 360 with LifeLock is fully protecting your devices and giving you peace of mind while you’re online. Helping customers feel secure from internet threats is exactly what we aim to do.
      We appreciate you choosing Norton and taking the time to share your experience. If you ever have questions or need assistance, we’re always here to help! norton_us

  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Norton

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great virus scaning, cleaning computer running fast

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi PhuocH,
      Thanks for sharing your experience! We're glad to hear Norton 360 is helping keep your computer running smoothly with its virus scanning and cleaning features. It’s always great when security software not only protects but also boosts performance. We appreciate your feedback! norton_us

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy access

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome does the job. Easy to install and manage on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn performance

    Rated 5 out of 5 stars

    Norton is a classic trustworthy service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Norton forever, and it always makes protecting my devices simple. I enjoy that unless I specify I can reply on it to stop unwanted downloads, alert me of fishy websites, and provide a speedy VPN that doesn't slow me down. Two other less common features that are great with this service are the password saving, which provides a safe place to store you password other than trusting Apple or google, and how the services don't just protect your devices, it protect your information too letting you know when its being shared or used usually. Norton also has several other great features to make sure your device works at its best. Lastly, for a great service it is quite affordable. I don't see myself switching anytime soon.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    “Reliable All-in-One Security and Identity Protect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Norton 360 with LifeLock Identity Advisor for the past few weeks, and it has exceeded my expectations. Pros: • Comprehensive Security: Covers up to 3 devices with antivirus, firewall, and secure VPN, ensuring complete protection across all platforms. • LifeLock Integration: The identity theft monitoring and restoration support provide an added layer of peace of mind. • User-Friendly: The setup was simple, and the software runs seamlessly in the background without slowing down my devices. • Dark Web Monitoring: A great feature to stay informed about potential security breaches. Cons: • Subscription Duration: The 6-month subscription feels a bit short; I would have preferred a longer duration. Overall, it’s an excellent choice for anyone looking for reliable protection for their devices and personal information. Highly recommended!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton and LifeLock customers! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Definitely sticking to it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Norton 360 with Norton LifeLock for a few months, and it's been a reliable security suite. It offers comprehensive protection against viruses, malware, and ransomware, along with a full VPN and identity theft protection through LifeLock. The cross-platform support is excellent, covering Windows, macOS, Android, and iOS. However, the iOS protection is somewhat limited, and the price is on the higher side. Despite these drawbacks, the extensive features and robust protection make it a worthwhile investment for anyone serious about their online security.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers and will share your feedback for improvements to our team! norton_us

  • Pros mentioned:
    Overall performance, User interface

    Rated 5 out of 5 stars

    Great internet security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has safe gaurded all of my computer devices it is easy to use and reliable

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much! We're thrilled Norton 360 has been easy to use and reliable across all your devices. Keeping everything safeguarded is what we’re here for! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beast of a laptop.! an upgrade to any laptop you’re coming from. A Clean, subtle, and a powerhouse awaiting for its next game.! Love this laptop

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your thoughts! It sounds like you’re thrilled with your new laptop—calling it a “beast” says it all! We’re glad it’s delivering the power and performance you were looking for and making a noticeable upgrade from your previous device. norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good antivirus program

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this in a bundle with my laptop and has worked great. It has done a good job protecting my computer from virus.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your feedback! It’s great to hear that Norton 360 has worked well for you and kept your computer protected from viruses. Getting it as part of a laptop bundle is definitely a nice bonus, especially since it includes extra features like scam protection and VPN for added security.
      Your experience reinforces how convenient and effective this package can be for everyday protection. Appreciate you taking the time to share—it’s helpful for others considering bundled security options! norton_us

  • Pros mentioned:
    Vpn performance

    Rated 5 out of 5 stars

    Great protection and useful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Norton 360 Deluxe with LifeLock Identity Advisor for a while now, and I have to say, it's been a game-changer. I feel so much more secure knowing that my devices and personal info are protected. The antivirus software is top-notch, and the VPN feature is really useful when I'm using public Wi-Fi. The parental controls are also super helpful in keeping my kids safe online. But what really sets Norton apart is the identity theft protection. It's nice to know that I have experts watching my back in case something goes wrong. Overall, I'm really happy with Norton 360 Deluxe. It's given me peace of mind, and I think it's worth every penny.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Vpn performance

    Rated 5 out of 5 stars

    Great Vpn

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and easy to use. Turning on the vpn is super easy with just a click of a button to turn it on and off when opening the application.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Protection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 with LifeLock Identity Advisor presents itself as a comprehensive security solution, aiming to offer users peace of mind in an era where digital security and identity protection are paramount. From my experience, the product does deliver on its promise of safeguarding against a myriad of cyber threats, ensuring a layer of digital security that is both robust and reliable. However, my personal journey with Norton 360 was met with mixed feelings, largely influenced by my specific needs and expectations from such a software suite. Initially drawn to its well-advertised capabilities, I soon realized that my actual requirement for the level of protection it offers was not as critical as I had anticipated. This revelation is crucial for potential users who might be evaluating their own needs against what Norton 360 with LifeLock Identity Advisor provides. A significant drawback I encountered was the software's approach to maintenance and additional protection services. The frequent notifications suggesting that my computer required cleaning, followed by prompts to purchase additional protection, were less than ideal. This business model, focusing on upselling additional features, detracted from the user experience. It created a scenario where the software felt less like a one-time comprehensive solution and more like a gateway to further purchases. This aspect could be a point of contention for users looking for a 'one and done' type of software solution, which offers peace of mind without the constant nudge towards further financial investment. In conclusion, while Norton 360 with LifeLock Identity Advisor is undoubtedly effective in its core mission to protect and secure, its value proposition may vary significantly among users. Those seeking an all-encompassing security suite may find it meets their needs effectively. However, individuals like myself, who prefer a more straightforward, less intrusive product, might find the constant prompts for additional purchases a deterrent. A shift towards a more inclusive, one-off purchase model could potentially enhance the appeal of Norton 360, aligning it more closely with the expectations of users seeking comprehensive protection without the hassle of recurring upsells.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn performance

    Rated 5 out of 5 stars

    Comprehensive Protection for Modern Digital Life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a one-stop security solution that offers robust antivirus protection, identity theft monitoring, and a secure VPN, Norton 360 with LifeLock Identity Advisor is hard to beat. Designed for 3 devices and 1 adult, this package is perfect for individuals or small households who want a hassle-free way to stay safe online. Norton 360 with LifeLock Identity Advisor is an excellent all-round security suite for anyone concerned about cyber threats and identity theft. With comprehensive device protection, real-time alerts for identity risks, and a secure VPN, it offers everything you need to stay safe in today’s digital world. Although the 3-device limit might be restrictive for larger households, the peace of mind it provides is well worth the investment. If you're looking for seamless, reliable security with identity theft protection built-in, Norton 360 with LifeLock Identity Advisor is a fantastic choice.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      WOW Great write up! Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pretty easy to set up and works good. It really does work

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi SeanC,
      Thank you for sharing your feedback! We’re glad to hear Norton 360 was easy to set up and is working well for you. Providing strong, reliable protection with a simple setup is exactly what we aim for, so it’s great to know the product meets your expectations. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best security for PC users Easy to activate and ready to go

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We're glad to hear Norton 360 was easy to activate and is delivering strong protection for your PC. It's great to know you're up and running with confidence. We appreciate your support! norton_us

  • Pros mentioned:
    Ease of use, Overall performance, Protection

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, great protection for my daughters PC, easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Notifications

    Rated 3 out of 5 stars

    Better products out there

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 is okay for basic protection, but for the same price, other products offer more security features and flexibility. The VPN is a nice add-on, but the constant upsells and notifications get annoying. It does the job, but there are better options out there for the value.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free with my computer it’s really good but try’s to get you to upgrade to remove your personal data

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re glad to hear you’re enjoying the protection. The upgrade prompts are meant to inform users about additional privacy features, but your core security remains active even without them. If you’d like help managing notifications or learning more about these options, please visit https://www.norton.com/support. We appreciate your input! norton_us