Customer Ratings & Reviews
- Model:
- SYC940800V019
- SKU:
- 6548823
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase and well worth the money put into it.
I would recommend this to a friendGood software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice anti virus software. Full coverage. Recommended.
I would recommend this to a friendYou can do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine for what it is. It'll protect your software. But there's way better options.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for sharing your thoughts! While we understand there are many options out there, Norton offers comprehensive protection that goes beyond just safeguarding your software — it helps defend against evolving cyber threats like phishing, ransomware, and identity theft.
If you haven’t explored all of Norton’s features yet, we encourage you to give it a try. You might be surprised by how much peace of mind it can offer.
Norton 360
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and it was very seamless to install it
I would recommend this to a friend- Pros mentioned:User interface
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall ok , easy to navigate ok to use pretty simple , in store associates great,
I would recommend this to a friend Do you really need this?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use me for free and I steal your Soul. It seems unnecessary today. Norton needs your money. So they're giving me a little bit for free.
No, I would not recommend this to a friendNater211
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't care about this one cause I really use it as much
I would recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for your feedback, Nater211. We understand that not everyone uses every feature of Norton 360 with LifeLock, but we’re glad you gave it a try. If you ever decide to explore its full range of protection tools—like scam alerts, VPN, and identity monitoring—we’re here to help make the experience worthwhile. Your input helps us improve!
Careful with auto-renewal option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection, but if you don't want to renew automatically, be aware that the auto-renewal is pre-selected. Make sure you de-select the option before agreeing to install the software. I had to call the 1-800 number because it automatically charged me on my credit card. So, they do store your payment information "without letting you know," maybe is within the terms and agreement that 90% of us skip and agree automatically. (Lesson learned)
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Not so hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just don't use any Norton product anymore. Stopped using them years ago when their Antivirus programs used so much Ram just to stay current and scanning. As for the lifelock portion, already have separate ID protection through one of the Credit Bureau's, as well as what comes with my banking. I don't have a use for it. Didn't bother loading it and deleted all the files to install it as I was setting the new computer up.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thank you for review and feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparatives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com
Just like any other security software
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not see anything that stands out that makes it special. It is just like any other security software? The monthly subscription is a drag... I prefer one time paid software.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Yummykid, Norton offers lots of great features that not all security software providers provide, such as VPN, anti-scam protection, parental control and more! Also, our subscription is annual and not monthly as you indicated. Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with the subscription service and do not think it is necessary.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
There are better options for vpn
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok when you have it then you get nonstop notifications when the trial runs out
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
software
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it came with the laptop but i did not use it so i cannot rate it
I would recommend this to a friendToo many notifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give Norton a higher rating but the number of pop up notifications drives me nuts and they don't go away.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an average software that becomes obnoxious after a while.
No, I would not recommend this to a friendNot so friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to understand and work with. Customer service not great.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Not sure what to say about this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This came included with the computer purchase. It wasn't something we intended to get or plan to continue paying for.
No, I would not recommend this to a friendnorton anti-virus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when you activate norton, they tell you, you need something else. when you buy that, they tell you, you need something else. it never stops.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your experience. We’re sorry to hear that the activation process felt like a cycle of upselling rather than providing a complete solution. We understand how frustrating it can be when additional purchases are suggested repeatedly, and that’s not the experience we want for our customers.
Your feedback is valuable and will be shared with the team to help improve transparency and ensure users feel confident that they have everything they need from the start. If you’d like, we can also provide guidance on how to make the most of your current subscription without unnecessary add-ons.
Missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not even sure that I got this product with my laptop I don't see it and there was nothing in the box nothing with the box and it's frustrating.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias BestBuyInfo@emailinfo.bestbuy.com, please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order.
- Cons mentioned:Bloatware
Yuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This software is completely bloatware. There are so many free options that work just as good if not better.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!