Customer Ratings & Reviews
- Model:
- SYC940800V019
- SKU:
- 6548823
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.
This summary was generated by AI based on customer reviews.
Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased so far - no use of item yet. The features of the warranty seem to be in line with standard
I would recommend this to a friendBest Buy never gave the code to use it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sone got this with his purchase. Asked the Sales reps where the code was, they could not figure it out. thought the code might be sent in an email later on. Never got anything.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.
Not worth
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stuff is basically a virus. Windows defender is great and this thing eats computer resources.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448
Completely unecessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This functions like literal spyware and bloatware, takes up your device resource, while in built microsoft defender does just as well.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your thoughts, Nazar! We understand your concern about resource usage. Norton 360 with LifeLock is designed to provide comprehensive protection, including identity theft safeguards, VPN, and scam protection, which go beyond what Microsoft Defender offers.
If you’re experiencing performance issues or have questions about optimizing the software, our support team can help at https://www.norton.com/support. We appreciate your feedback!
Free "Gift" for a System Completely Incompatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars that would be great! Not because it is a bad program suite, it is not -- albeit really pricey -- but because the great minds at Best Buy have bundled this delightful set of security features free with my purchase of an operating system that is NOT compatible at all. Chromebook is not Windows, Mac, Android, or iOS. Norton doesn't officially support ChromeOS, which is common knowledge, stated on the site, and obvious if one attempts to download the suite on their Chromebook. I had Norton and Lifelock before and as with any of the big players out there, you are not guaranteed 100% anything, which is also common knowledge. And my view is mid-range at best, anyway. But this is for a review on a product... that is not useable at all with my laptop. I do not think giving this Free (until) gift with this Chromebook is appropriate. It's like giving a free ham sandwich to vegans and vegetarians as a gift for opening a charge account at a smoothie shop.
No, I would not recommend this to a friendAntiVirus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used to like Norton, now it uses so much system resources it almost makes you wonder if its worth it.
No, I would not recommend this to a friendDon't Use !!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top 2 worst computer security are Norton and McAfee !!! That's why they come free with every computer. They have to pay computer manufacturers to include with computers or they'd have no customers. Your far better off with Kaspersky ! Call and write Trump to reinstate Kaspersky for Americans. If your paid security recently changed their product names it's because all of the other computer security companies paid Kaspersky to use them as a base to build on and with Biden's ban they couldn't keep using Kaspersky
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Nice because free
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not a huge fan of norton as a company. I feel like the program is a bit bloated
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Mearly, thanks for taking the time to provide us with your feedback. Norton has been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. Give us a try, I am sure you won't be disappointed.
???
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't figure out how to get it connected to my computer without extra costs. Might have to ask my kids!
I would recommend this to a friendsecurity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand my purchase, I had to purchase a new computer and not sure if my recent purchase transferred.
No, I would not recommend this to a friendNorton
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to figure out if it is loaded or not. I keep getting a security alert
I would recommend this to a friendit nice but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.while this is nice for when you buy it there are better anti virus software out there
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t use it tbh so I’m not too sure how good it is but I have heard things
No, I would not recommend this to a friendOk service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok service but a bit heavy on the cpu I like mcafee more and went that route instead.
No, I would not recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product however I don’t like that you have to provide a credit card for a free subscription.
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open book laptop and can't even get the Internet to connect.Problem with windows.Never again,this was a Christmas gift.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Amy - Thanks for your review, but it sounds like it’s meant for a device? Reviews here are for Norton software which doesn’t sound
like your problem. Please consider deleting this review and reviewing the device instead? Hope this helps - DWN
Horrible customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They can't fulfill my order but won't cancel it. Customer service is so heavily accented, they can't be understood. Totally unacceptable
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best anti-virus is common sense. Don't pay for something when you can just think twice when web browsing.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi VincentB,
Thank you for sharing your perspective! We agree that practicing safe browsing habits is an important part of staying secure online. However, even the most cautious users can encounter hidden threats like phishing scams, malicious downloads, or compromised websites. Norton 360 adds an extra layer of protection to help safeguard your devices and personal information against these evolving risks.
useless as paperweight
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as useless as the vpotus, takes resource like a blood sucking vampire
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback with us.
We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.
You should not be experiencing the performance issues you described. If the problem persists, we encourage you to contact Norton Support at https://support.norton.com.
We’re here to help!
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a metered internet connection so I get the minimum from this free trial.
I would recommend this to a friend