Customer Ratings & Reviews

Hi Bobl,
Thank you for sharing your feedback! Norton 360 with LifeLock Identity Advisor is designed to provide comprehensive protection—covering antivirus, scam protection, VPN for secure browsing, and identity monitoring. If you already have McAfee, this product may feel redundant, but many users choose Norton for its added privacy tools and LifeLock features, which go beyond traditional antivirus.
If you’re unsure whether to keep it, consider whether identity protection and VPN security are important for your online activities. These features can add an extra layer of safety, especially when shopping, banking, or using public Wi-Fi.
If you’d like help activating or understanding the benefits, our support team is here to assist. We want to make sure you get the most value out of your purchase! For support please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

Hi gMasta - Thanks for your opinion, however https://www.av-comparatives.org/comparison/ disagrees with you? Latest industry-wide tests have Gen products (Avast, AVG and… Norton) as the *ONLY* protection blocking 100% of attacks with _lowest_system_impact_ of all vendors. Perhaps it’s time to update your opinion with this FREE 6-month trial? Hope this helps - DWN

Thank you for sharing your feedback with us.
We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.
You should not be experiencing the performance issues you described. If the problem persists, we encourage you to contact Norton Support at https://support.norton.com.
We’re here to help!

We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias BestBuyInfo@emailinfo.bestbuy.com, please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order.

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!

Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.

Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.

Hi Glenn - Thank you for your opinion. If you really want the #FACTS on Microsoft Defender tho, watch this private 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and the PC is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 - DWN

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!

Hi Evie - Thanks for your opinion. Although our protection on tablets is not quite as full-featured as say our Windows client, there is significant benefit to installing Norton on either *Android* or *iPadOS* devices. Here’s what you can expect from Norton’s protection on tablets:
✅ Antivirus & Malware Protection (Android) – Scans apps and files for malware, ransomware, and spyware.
✅ App Advisor (Android) – Detects risky apps before installation using Norton Mobile Insight.
✅ Web Protection – Blocks phishing and malicious websites.
✅ Wi-Fi Security – Scans for unsafe public Wi-Fi networks.
✅ VPN (Virtual Private Network) – Encrypts your internet connection for privacy.
✅ Dark Web Monitoring – Alerts you if your personal information is found on the dark web.
✅ Device Security – Warns about outdated OS versions or security risks.
✅ SMS Security (Android) – Helps detect scam messages.
✅ Parental Controls (With Norton Family) – Allows parents to manage screen time and monitor online activity on children's devices.
We hope this helps you see the value in using Norton on tablets, Evie - DWN

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!

Thanks for sharing your feedback, AlexS! We’re sorry to hear you feel that way. Norton 360 with LifeLock is designed to provide security and identity protection, not malware. If you’re experiencing any issues or have concerns, we recommend reaching out to our support team at https://www.norton.com/support for assistance.

Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448

We're sorry to hear about your experience. Norton takes protection seriously, and we want to help make this right. Please visit norton.com/support to connect with our team. You may also be eligible for our Virus Protection Promise—learn more here: https://ca.norton.com/virus-protection-promise?lsModal=1

Thank you for sharing your feedback with us.
We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.
You should not be experiencing the performance issues you described. If the problem persists, we encourage you to contact Norton Support at https://support.norton.com.
We’re here to help!

Thanks so much for your feedback—we really appreciate it! Occasionally, you might see special offers or promotions related to your Norton subscription through in-product messages. We aim to keep your experience secure and respectful of your privacy, and your input helps us improve.

If you'd like to manage these notifications, you can follow the steps here: https://support.norton.com/sp/en/us/home/current/solutions/v138304110

And of course, if you need any help, our support team is always happy to assist at norton.com/support.

Thanks again!

Hi MrRuckus - Thanks for your feedback, but if you really want the #FACTS on ‘free’ security (like Windows Defender), watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and PC is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448. Seems someone in IT would know this difference - hope this helps. - DWN