Customer Ratings & Reviews

Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. If you have questions please reach out to Norton Support at support.norton.com We are here to help!

Hi Marcus - Thank you for sharing your feedback, and making the very important observation that Norton360 is definitely *NOT* the product it was 10-15 years ago - it’s far more capable now, supporting a much wider feature set including:
**Advanced AI Scam Protection – Helps spot hidden scams online and in text messages, with guidance from our Genie AI-powered assistant. **Real-time threat protection – Advanced security against malware, ransomware, and viruses without slowing your device, and completely removing these threats if discovered or your money back. (Norton's Virus Protection Promise) **Secure VPN – Browse securely with bank-grade encryption, even on public Wi-Fi. **Dark Web Monitoring – Alerts if your personal information is found on the Dark Web. **Password Manager – Create, store, and manage passwords and credentials easily. **SafeCam for PC – Blocks unauthorized webcam access (Windows PCs only). **25 GB Secure PC Cloud Backup – Protect important files from data loss (Windows PCs only). **Parental Control – Manage kids’ online activities safely. **Smart Firewall for PC/Mac – Blocks unauthorized traffic. **US-based Identity Restoration Specialist – Guidance and support for identity-related issues. **Live Member Support – Assistance with Dark Web Monitoring, subscriptions, and next steps.

Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!

Hi Bobinsky, Thank you for reaching out. You do not have to pay first, the first 6 months are free You do have to install your credit card, but you can prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.

Hi mhk - We also have great free products in Avast and AVG. Thanks for your feedback, but if you really want the #FACTS on free AV products like MS Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING complete removal of Defender: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448

Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.

Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thank you for sharing your concern. We want to assure you that Norton is a trusted cybersecurity provider with decades of experience protecting users from real malware and online threats. Our software undergoes rigorous testing and is certified by independent security organizations. If you have any doubts or need assistance verifying your installation, please contact our support team at https://www.norton.com/support. We’re here to help ensure your device stays safe.

Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. We regularly review the pricing of our cybersecurity subscriptions in order to offer our customers award-winning protection. We price our products and services to match the top level of service and performance you expect as a Norton customer. We value your feedback and understand that price is an important part of your experience. If you would like to speak with our support team about your current subscription and hear about alternative plans that may be more suitable please get in touch by chat or phone here www.norton.com/support. Thank you.

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!

Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!