Customer Ratings & Reviews
- Model:
- SYC940800V019
- SKU:
- 6548823
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.
This summary was generated by AI based on customer reviews.
Mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't use, won't use, hard pass, thanks for your consideration, not today. Thanks.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi there! Thanks for dropping by and sharing your thoughts — even if it’s a “not today” for now. We totally respect that, but if you ever feel curious down the road, we’d love for you to give it a try. You might be pleasantly surprised!
Don’t get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does nothing do not get at all I would recommend not wasting money
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your experience. We're sorry to hear Norton 360 with LifeLock Identity Advisor didn’t meet your expectations. Your feedback is important, and we take it seriously as we work to improve our products and services. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i did not realize that I paid for this and ended up purchasing from a different company. i am so bummed out!
I would recommend this to a friendpromos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.here is the problem with all of the add on's with purchasing a computer from Best Buy, is that they give you six months of free you tube plus and 6 months of norton life lock identity software and malware protection, but after the trial basis is over it is a subscription to all of these products which is very expensive to you. The computer should come with firewalls already installed.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. We regularly review the pricing of our cybersecurity subscriptions in order to offer our customers award-winning protection. We price our products and services to match the top level of service and performance you expect as a Norton customer. We value your feedback and understand that price is an important part of your experience. If you would like to speak with our support team about your current subscription and hear about alternative plans that may be more suitable please get in touch by chat or phone here www.norton.com/support. Thank you.
Not for the average user.........
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes over your computer asking to purchase upgrades and other software.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't understand how to use it and nobody could help me need better instructions
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi James - Please contact our *free* technical support for your needs: support.norton.com. Hope this helps - DWN
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this. You don’t need an antivirus if you’re not on shady website downloading shady software. Its a waste of money in my opinion
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Absolutely not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re going to give out stuff at least make it a useful 400 dollar gift card and not this trash
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just use windows defender it's much better and it doesn't slow down your pc.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Kel - Thanks for your opinion, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and the PC is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448. Also regarding performance, the organization https://www.av-comparatives.org/comparison/ who's been doing tests for decades, disagrees with your position! It shows Microsoft's Defender has 3 TIMES the negative performance impact of Norton, with Norton providing better protection. You're probably dealing with very old impressions of Norton - you really should try this *FREE* one and update your knowledge to that of current products, don't you think? Hope this helps - DWN
Annoying Pop-ups
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not a fan of Norton. IT seems to slow down our computers and constantly has pop-ups trying to sell you more services. It's annoying and we switched to a different provider.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Read it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it sucks, tried using it twice, I don't like how it doesn't allow google chrome without warning me about how dangerous it is, and it doesn't have a disk drive. I was completely blind sided when I got it. Wish I had payed more attention. I would have bought a better one. And it's honestly such an embarassing purchase that I wouldn't gift it to my least favorite person.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .I am sorry about your recent experience, sounds like the device you purchased isn't performing correctly. Can I please ask you to reach out to Best Buy at www.bestbuy.com/support
subscription After trial
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for free and never use it. I don’t want to get hook up with their subscription model.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. You can definitely try the trial and turn off the subscription from renewing automatically. n order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Ignore
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't watse your time and effort playing around with this stuff. Only bog down your PC
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Best Buy would stop giving away Norton with every purchase. At least companies have stopped auto-loading it on computers. It does nothing but slow the computer down and mess with Windows Defender.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Lrmr - Thanks for your feedback, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and PC is rendered unusable, INCLUDING **complete removal of Defender!**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 - DWN
- Cons mentioned:Bloatware
asdfasdfs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not needed. Bloatware and uninstalled. Did not use.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
I want this ?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does any one still use this ? Anyone ? Sadly always uninstall
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for sharing your thoughts — we understand Norton may not be for everyone.
That said, many users do rely on Norton for trusted protection against today’s evolving cyber threats. If you ever decide to give it a try, you might find it offers more than expected.
We appreciate your feedback!
Skip these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not install or use. Not worth the hassle of uninstalling or dealing with them contacting you after the 6 months is up.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Haven't sign up yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Norton product but disappointed. In order to get the free service, you have to have a card on file.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning off on it's own so I have to turn it back on and the "next scheduled date" is always past
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport
Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I tried downloading the software I was given a prompt stating the laptop was not compatible and could not download Norton 360.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi TrojansMN24 - We are sorry to hear about your recent experience. Can you let us know which laptop you purchased so we can ensure its not compatible and ensure your future gift with purchase don't come with a product you cannot utilize. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.