Customer Ratings & Reviews
- Model:
- SYC940800V019
- SKU:
- 6548823
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.
This summary was generated by AI based on customer reviews.
Not Worth the Hassle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bothered to install. Not worth it especially on a 12 year old’s gaming computer.
No, I would not recommend this to a friendNo real reason to install.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but if it is better compared to the antivirus program on windows is arguable, and it is no better than free options available online. Would not be 1 star other than the fact that it like to worm its way into other systems, and is a pain to remove if you want to. Also slows down your PC.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Mike - Thanks for your feedback, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448.
Also, if you don’t want to renew your subscription after its expiration, just use our Remove/Replace support utility downloaded from: www.norton.com/nrnr. Helps you remove the product completely. Hope this helps - DWN
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of norton its extremely annoying. And life lock doesnt work worth crap in my experience
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don’t really need that; I don’t even know why it’s there.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for your feedback! Norton’s designed to add smart protection against today’s online threats. If you’re ever curious about how it works, we’re happy to help.
Useless bloatware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage bloat software. Mostly everyone will be fine with Windows or Microsoft Defender nowadays, and those are free or part of your Microsoft Office subscription. This is also one of the last vpns I would ever consider using if I really cared about privacy. Honestly this is just a waste to even include in the order.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Bishop - Thanks for your feedback, but if you really want the #FACTS on Microsoft Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448
Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slows down the system considerably and misleads users that system has an issue.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Just LOL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're still using norton in the big year 2025 computers aren't for you.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/.
If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448
Junk. Waste of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free junk I never wanted. I wish that this was not even included.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi there! Thanks for dropping by and sharing your thoughts — even if it’s a “not today” for now. If you ever feel curious down the road, we’d love for you to give it a try.
You might be pleasantly surprised! We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/.
Dont use this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont ever use this crap. Use malearebytes and dont pay for it
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi there! Thanks for dropping by and sharing your thoughts — even if it’s a “not today” for now. If you ever feel curious down the road, we’d love for you to give it a try. You might be pleasantly surprised!
We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/.
Norton lifelock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get the norton LifeLock . Can someone resend the email so I can download it to my devices.
I would recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thank you for reaching out. Can you please reach out to Best Buy Support at www.bestbuy.com/support.
Norton antivirus why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never had seen a need for antivirus software so Norton is another expense I can easily go without
No, I would not recommend this to a friendI never use AVs like Norton
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Norton has been a bogged down restrictive mess for the last 15 years, but life lock is a cool plus.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thank you for your review and feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparatives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. Hope you give us a try!
Scam! Don't fall for this one.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total scam!! Norton nor Best Buy offers no way to cancel auto renewal that is done over 30 days prior to actual renewal date. Norton has links that just have you go round and round, chat doesn't work and no phone calls.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Garbage for your computer and life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are terrible. Not worth your time to set up. There are better services out there. Norton itself is boat/malware on you computer.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Antivirus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface it’s annoying and got issues when adding exclusions
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for your rating and feedback. We really appreciate this. We're sorry to hear you experienced issues with Norton 360 onto your device. If you could please reach out to our support team here www.norton.com/support, we would be happy to help as you shouldn't have faced the issue you are claiming. We are happy to help!
Never used it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just writing the review since it came up but dont see a use for it
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Jason - Thanks for this review, but just curious: Why, if you didn't use it like you said, would you feel a 2-star review is appropriate? - DWN
No thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This came together with my PC but I won't install it. Aftermarket antivirus apps create more security vulnerabilities than they fix.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Can't redeem a "free" subscription without a CC
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my pet peev - they give you a "free" subscription, but unless you provide a credit card, you cannot redeem it. Not a benefit.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Totally Avoidable charges made buy Best Buy add on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another simple add on with auto renewal so a year from now expect a bill for renewal. Or they just charge, no email notice ! So you are Unaware ! Should be stopped unless the Customer asks for them. I canceled a McAfee SAME SITUATION $129.00 for a year for 3 PCs just 1 month ago.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Money grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like these. I never use these. It’s just a money grab
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hello - Thank you for sharing your feedback. We're sorry to hear that your presumptive experience with Norton 360 and LifeLock Identity Advisor wouldn’t meet your expectations. Our goal is to provide comprehensive cyber safety protection and peace of mind through features like VPN, identity monitoring, AI-based scam detection and multi-device security. We understand that not every solution fits every user’s needs, and we appreciate your honesty. If there’s anything we can do to improve your experience or clarify the benefits of your *free* subscription, we’d be happy to help. - DWN