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Customer reviews

Rating 4.3 out of 5 stars with 5550 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 5,550 reviews
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never been a fan of norton, not sure why they force themselves into people's lives.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi “Honest” - Thanks for your review. Not really sure why you feel a *FREE* 6-month trial is ‘forcing’ you? If you don’t want it, don’t use it. And since you obviously didn’t use it, why do you feel giving Norton a 1-star review is “honest”? Maybe reconsider your handle.. norton_us

  • Rated 1 out of 5 stars

    No necessary at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t use this software because the windows defender antivirus is good enough for all users and is 100% free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    norton/ life lock

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wasnt told they would charge me $556 6 months later to renew it.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Davidl, thank you for your review and feedback. The renewal price you mention of $556 for 6 months later is incorrect and sounds like you may have been contact with a someone trying to make a scam. For this specific product the 1st year renewal (after your 6 month subscription is completed) is $49.99 as of today (07/24/2024). Norton publishes to the public our renewal prices so for the most up to date renewal pricing it can be found on www.norton.com/pricing. If you have any questions or concerns please reach out to Norton Support at www.norton.com/support. norton_us

  • Rated 1 out of 5 stars

    sorry not sorry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan, came with comp. anyone who has grown up using comps would never use this IMHO

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi ‘Spartan’ - Thanks for your HO, but if you really want the #FACTS on free virus protection like Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING complete removal of Defender!!! https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Rated 1 out of 5 stars

    Norton sucks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically malware, Windows Defender is fine this is intrusive.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Adrian - Thanks for your feedback, but if you really want the #FACTS on Microsoft Windows Defender, watch this 3rd-party comparison of Norton and Defender. Same malware attacks used on both systems - Norton survives all the attacks, but Defender does not and is rendered unusable, INCLUDING **complete removal of Defender**: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Rated 1 out of 5 stars

    Do not support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Support System Brought it May 2024 and stop working in June 2024

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 1 out of 5 stars

    Wasn't in Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't come with PC. I searched through the included papers. Not included

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi James - The Norton key should be emailed to you from Best Buy - check your spam folder as well? Contact BBY @(888) 237-8289 (BES-TBUY) if you can’t locate the license. Hope this helps - DWN norton_us

  • Rated 1 out of 5 stars

    the add ons suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolute crap. annoying amounts of marketing. I am tired of all the "free" crap BB includes with a purchase.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. Symantec

  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    scam of protection for your computer. would not recommended for anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave up trying to load to computer.company wasted my time!can not give a rating.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your rating and feedback. We really appreciate this.

      We're sorry to hear you are unable to download Norton 360 onto your device.

      Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN

      If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support

      We are happy to help! norton_us

  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who uses this stuff anymore? I guess it’s a free trial so who cares.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear this. If you have any questions for our products, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe. norton_us

  • Rated 1 out of 5 stars

    not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them years ago... they renewed my subscriptiom by guessing the expiration date,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don’t ever use norton. they charged me for a subscription even though i didn’t give them my credit card

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. Symantec

  • Rated 1 out of 5 stars

    Uninstall it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much dislike Norton. Uninstall it right away, just use what comes with windows 11

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Jeff - Thanks for your feedback, but if you really want the #FACTS on Defender, (comes with Windows) watch this 3rd-party comparison of Norton and Defender. Same malware attacks on both systems - Norton survives the attacks, but Defender does not and is rendered unusable, INCLUDING complete removal of Defender: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Rated 1 out of 5 stars

    Use windows defender

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont recommend. Resource hungry when running and windows defender does the same or better job.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time tp provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A unnecessary program if know how to use your computer and irritating to get rid of.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never installed or ordered was free for 6 months so no activation didn't use

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi - Thanks for your review. Just wondering why you would rate Norton as 1-star, since you said you never used the free offer?? norton_us

  • Rated 1 out of 5 stars

    I'll pass

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free trial, I'll never buy or install norton

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 1 out of 5 stars

    Never used

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it , completely forgot it even came with the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. Honestly just bloatware and not worth it. Just be smart about surfing the web and using your devices.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thank you for your feedback and rating. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparatives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are happy to help! Symantec