Customer Ratings & Reviews

Thank you for your feedback. We’re glad you find Norton 360 to be a useful tool. We understand that some devices include built‑in security features, and Norton is designed to provide an additional layer of protection—especially for threats like scams, malicious links, and online privacy risks. We appreciate you taking the time to share your perspective.

Thank you for the great review! We're so glad to hear Norton continues to be helpful and easy to set up across your devices. Your trust means a lot, and we're happy the product is delivering the protection and convenience you expect. Thanks again for sharing your experience!

Hi Trong,
Thank you for sharing your honest feedback. We’re sorry to hear that installing Norton 360 didn’t meet your expectations. We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.

You should not be experiencing the performance issues you described. If the problem persists, we encourage you to contact Norton Support at https://support.norton.com.
We’re here to help!

Hi there,
Thank you for sharing your feedback. We’re sorry to hear that perhaps your past experience with Norton 360 was frustrating — that’s certainly not the impression we want to leave.
Our latest upgrade to the Norton engine has garnered rave reviews from https://www.av-comparatives.org/comparison/, where you’ll see Gen Digital products (Avast, AVG and Norton) were the *only* security vendor that stopped 100% of threats, and with the lowest level of impact to the PC.
Norton is designed to protect your PC without disrupting everyday use, but we understand that in some situations customers may experience more notifications than expected. Many of these alerts are meant to keep users informed about security risks, renewals, or feature recommendations, but we recognize they can feel overwhelming if not configured to your preferences. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thank you for your feedback. We love hearing from our Norton customers!

Thank you for your feedback. We love hearing from our Norton customers!

Hi Kaden,

Thanks for taking a moment to share your thoughts. Even if you haven’t used the VPN yet, we appreciate your confidence, and we hope when you do try it you’ll find it helps you stay more private and secure online—especially on public Wi‑Fi or when you’re on the go.

We appreciate you choosing Norton.

Thank you for your feedback. We love hearing from our Norton customers!

Hi there,

Thank you for taking the time to share your experience. We’re sorry to hear that the pop‑ups you’re seeing have been frustrating, especially when they’re difficult to close—that’s not the kind of experience we want you to have.

From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.


Thank you again for your feedback.

Thank you for sharing your feedback with us.
We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.
!From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

Thank you for sharing your feedback, Shanthi.
We’re sorry to hear about your frustration with the experience. We understand how repeated upgrade prompts and subscription reminders can feel intrusive, especially when you’re simply trying to address basic security needs. While certain advanced features and services are tied to specific plans, core protection is intended to help defend against everyday threats. Your comments are important and help highlight where the experience can feel overwhelming rather than helpful. If you’d like, our support team can assist with clarifying what’s included in your current plan and how to manage notifications more effectively. Please contact our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.

Thank you for sharing your feedback, penguin!
We’re glad to hear you found the included trial useful—that’s exactly why it’s offered, so you can explore the features and see how the protection fits your needs. At the same time, we understand that Norton 360 may not have fully met your expectations beyond the trial period. Different users have different security needs, and your honesty helps us understand where we can improve.
If you ever decide to give Norton another try or want help exploring features that might better match what you're looking for, our support team is always here to assist.
We appreciate you taking the time to leave your review!

Thank you for sharing your feedback. We understand that performance and privacy are important concerns. Norton is designed to protect customer information and DOES NOT sell personal data, and performance impact is continually optimized so protection can run efficiently in the background.

For support and questions you can connect with our team via chat & phone here www.norton.com/support. Thank you.

Hi Amy,

Thank you for sharing your experience. We’re really sorry to hear that the Norton protection you were expecting didn’t come with your product and that you’ve also been dealing with frustrating pop‑ups and trouble getting answers from Best Buy—that’s not the experience we want for you.
From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.

Thank you again for your feedback—it’s important and helps us improve.

Thank you for your feedback, Roderick!
We appreciate you sharing your experience with Norton 360. We’re glad you had a chance to try it, but we understand that the trial period can feel short. If you ever decide to explore different plan options or want help adjusting notification settings, our support team is always here to assist.
Thanks again for taking the time to share your thoughts! You can connect with our team via chat & phone here www.norton.com/support. Thank you.

Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448

Thank you for sharing your feedback with us.
We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.