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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5175 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and protection offered by the 360 security suite, as well as its ease of use and intuitive user interface. Many have found the installation process to be quick and straightforward, and appreciate the VPN performance. However, some users have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 5,175 reviews
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great antivirus works well with my laptop will purchase again

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, KacyF! We’re glad to hear Norton 360 works well with your laptop and that you plan to purchase again—that’s the kind of trust and reliability we strive to deliver.
      Your comments are helpful for others looking for strong, dependable protection. Thanks again for taking the time to share your experience! norton_us

  • Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely OBSESSED with my new HP Touchscreen Laptop! The moment I took it out of the box, I knew I was in for a treat. The sleek design and vibrant display had me hooked from the start. The touchscreen feature is incredibly responsive and intuitive - navigating through Windows and apps is a breeze. The laptop's performance is lightning-fast, thanks to its powerful processor and ample storage. What really impresses me, though, is the battery life. I can easily get a full day's work done without needing to recharge. Overall, I'm thoroughly impressed with this laptop. Whether you're a student, professional, or just someone who loves tech, this HP Touchscreen Laptop is an EXCELLENT choice. 10/10 would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trusted protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton keeps my computer safe from viruses and malware without slowing it down. Easy to use and reliable—I feel secure online. Highly recommend!”

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review, Merida! We’re thrilled to hear Norton 360 with LifeLock Identity Advisor keeps your computer safe without slowing it down. Easy-to-use and reliable protection is exactly what we aim for, and it’s great to know you feel secure online. Your recommendation means a lot! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the protection it is providing my laptop.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback! We're so glad to hear you're happy with the protection Norton is providing for your laptop. It's great to know it's giving you peace of mind. Thanks for choosing Norton! norton_us

  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Secure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel very protected using this, I haven’t had any issues

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good antivirus total protection in everything. It helps you with the performance of your PC or laptop

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much! We're glad Norton 360 is giving you total protection and helping your PC or laptop run smoothly. Great to hear it's working well for you! norton_us

  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton protects the lenovo laptop and it comes free for first 6 months.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the 5‑star review! Great to hear Norton 360 is keeping your Lenovo protected — and the 6‑month included plan is a nice bonus! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Necessary Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and run scans. Renewing subscription cost after trial and first payment is a little higher than I'd like to pay.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. We regularly review the pricing of our cybersecurity subscriptions in order to offer our customers award-winning protection. We price our products and services to match the top level of service and performance you expect as a Norton customer. We value your feedback and understand that price is an important part of your experience. If you would like to speak with our support team about your current subscription and hear about alternative plans that may be more suitable please get in touch by chat or phone here www.norton.com/support. Thank you. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Full protection.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a short test, but it gives you a clear idea of what this antivirus is and all its benefits. I personally do not use it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Norton from last 5 years and never had any issues. Its a great value if you buy during Black Friday.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience, gpop003! It’s great to hear that Norton has been reliable for you over the past five years—that kind of consistency really speaks to its quality. And you’re absolutely right, grabbing it during Black Friday is a smart way to get even more value. Thanks for taking the time to share your insight! norton_us

  • Rated 3 out of 5 stars

    adds safety for basic users

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works, and adds protection, but I find it does tend to slow down the computer. Honestly, if Windows defender is kept updated, and common sense is used, I have found this will keep my computer safe. However, for those less "computer literate" and don't want to spend the time, this can give the peace of mind, and keep the "nasties" at bay....

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Rated 5 out of 5 stars

    If you want security, Norton’s the way to go

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I became a member of Norton, it has helped me keep my Social Security and other information safe it alerts me when someone or something is looking at my data. Norton is the best.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re so glad Norton is helping you keep your personal information safe and giving you peace of mind.
      If you ever need help or have questions about features, visit https://www.norton.com/support for assistance.
      Thanks again for sharing your experience! norton_us

  • Rated 4 out of 5 stars

    Protection guaranteed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection this offers for not just my laptop but other devices

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re so glad to hear that Norton 360 with LifeLock Identity Advisor gives you the protection you need across multiple devices—not just your laptop. Having comprehensive coverage for all your devices is essential in today’s connected world, and it’s great to know this solution meets your expectations. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good, I recommend it!! don't hesitate to get it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your recommendation!
      We’re glad to hear you’re enjoying Norton 360 with LifeLock Identity Advisor and that it’s working well for you. Your confidence in the product and your enthusiastic recommendation are appreciated—it’s great to know it’s providing the protection and peace of mind you were looking for! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt well protected and very safe using this product

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re so glad to hear Norton 360 with LifeLock Identity Advisor helped you feel well protected and safe. That’s exactly what it’s designed for—providing peace of mind across all your devices. Thanks for sharing your experience! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, would highly recommend for anyone looking for protection

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the great recommendation! We're glad to hear Norton has provided the protection you were looking for. It's always rewarding to know our users feel confident and secure. Thanks for sharing your experience! norton_us

  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 5 out of 5 stars

    Norton amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product amazing! Feeling secure and VPN is really good too!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Birthday Gift from Heaven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift for my nine year old daughter just the right amount of storage she needed. Looks brand new no scratches or dents. I will definitely be buying from best buy again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi ShauntaiW,
      Thank you for sharing your feedback! We’re so glad to hear that Norton 360 with LifeLock Identity Advisor was the perfect gift and that your experience with Best Buy exceeded expectations. While this product focuses on online security and privacy rather than storage, we’re happy it added value to your purchase and helped make your daughter’s birthday special. norton_us

  • Rated 5 out of 5 stars

    Best gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very comprehensive, it was the best gift my daughter could have received, and it has worked very well for her.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience, EmmaM! It’s wonderful to hear that Norton 360 turned out to be such a valuable gift for your daughter. Comprehensive protection and ease of use make a big difference, especially when it works well right out of the box. Your feedback really highlights how this product can provide peace of mind for loved ones. Thanks for taking the time to share! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best Combo package for safety!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent combination of 2 great products! This promo made it easy to install and use both Life Lock & Norton 360 Deluxe. Added safety is always a plus and this package delivers a complete safety net on my pc.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us