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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5175 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and protection offered by the 360 security suite, as well as its ease of use and intuitive user interface. Many have found the installation process to be quick and straightforward, and appreciate the VPN performance. However, some users have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 5,175 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    security

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice and clean work . top security your computers!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback!
      We’re glad to hear Norton 360 with LifeLock Identity Advisor is delivering top-notch security and a clean, reliable experience. It’s great to know you feel confident and protected while using it across your devices. Thanks for recommending it! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been great feeling that my electronics are being kept safe.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much for your feedback! We're happy to hear that Norton 360 is helping you feel confident that your electronics are protected. Knowing you feel secure using your devices is exactly what we aim for. We appreciate you choosing Norton! norton_us

  • Pros mentioned:
    Ease of use, User interface

    Rated 4 out of 5 stars

    M

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to use. Able to use on the PC and both phones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the way I think, I'm not giving it 5 stars just to win the prize

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback! We appreciate your honesty and the fact that you’re rating based on your experience rather than incentives. Norton 360 with LifeLock Identity Advisor is designed to provide strong protection and peace of mind, and we’re glad to hear you gave it a solid rating.
      Your review helps others make informed decisions—thank you for taking the time to share it! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Family protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to set up and maintain. Provides protection behind the scene.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We're happy to hear setup was a breeze and that Norton is working quietly in the background to keep you protected. That’s exactly what it’s designed to do! norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Buy but Don't Renew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton for years and have never been disappointed with the product. My only advice is to turn off the auto-renewal because it costs a lot less to purchase a new one than the renewal price.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 4 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was good we with product. Had a little difficulty.applying it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re glad to hear the product worked well for you, and we appreciate you mentioning the difficulty applying it.
      If you need help with activation or setup in the future, our support team is ready to assist at https://www.norton.com/support. Thanks again for sharing your experience! norton_us

  • Rated 4 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this for a while. The only issue is they keep telling you your software is outdated, etc. I just got a brand new 2025 computer because of course, Microsoft would no longer support Windows 10. So how can I have so much outdated software?

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience. We understand how frustrating it can be to receive outdated software notifications, especially after upgrading to a brand-new 2025 computer. Norton subscriptions are designed to stay current, so this may be related to another program or system setting. For personalized support, we recommend reaching out to Best Buy’s customer service team at 1-888-237-8289 or visiting their Contact Us page at https://www.bestbuy.com/contact-us. They’ll be happy to help troubleshoot and ensure everything is running smoothly. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift / Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift for my tween. She uses it daily for games , shows and movies. The performance of this tablet is exceptional especially for the price we gor it at around Christmas time of 2024. This Lenovo is a great buy if not a Best Buy.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has always had excellent security services for all of our products! Will continue to renew our membership yearly!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lots of choices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but it’s pretty nice to have when you for sure need it for a decent time period

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the note! It’s great to have it ready when you need it—and we’d love to hear what you think once you’ve had a chance to try it out. Don’t be a stranger—come back and let us know how it goes! norton_us

  • Pros mentioned:
    Vpn performance

    Rated 4 out of 5 stars

    Good, but annoying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 with LifeLock Identity Advisor delivers comprehensive internet security and identity protection across multiple devices. Its intuitive interface and robust features ensure seamless protection against online threats. The included VPN enhances privacy, while the 6-month subscription offers peace of mind. A solid choice for safeguarding your digital life.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you for throwing this in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neutral. Nothing went wrong or anything. Nice inclusion to throw in.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your thoughts! We’re glad to hear everything went smoothly and that you appreciated the inclusion.
      If you ever have questions or need assistance, feel free to visit https://norton.com/support. norton_us

  • Pros mentioned:
    Protection, User interface

    Rated 4 out of 5 stars

    Norton is a lifesaver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty usesful. It’s easy to navigate and helps in keeping the computer safe.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love it. Would recomend for everyone.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the kind words! We're thrilled to hear you love Norton 360 with LifeLock and that it's working great for you. Your recommendation means a lot—thanks for trusting us to help keep your devices secure! norton_us

  • Rated 4 out of 5 stars

    great stuff..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great stuff.. great stuff.. great stuff.. great stuff..

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, RaymondT! We’re glad to hear you’re happy with Norton 360 and that it’s delivering the protection you expect. Reliable security and peace of mind are exactly what we aim to provide, and it’s great to know it’s working well for you.
      Your comments are helpful for others looking for a trusted solution to keep their devices safe. Thanks again for taking the time to share your experience! norton_us

  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free with my computer it’s really good but try’s to get you to upgrade to remove your personal data

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re glad to hear you’re enjoying the protection. The upgrade prompts are meant to inform users about additional privacy features, but your core security remains active even without them. If you’d like help managing notifications or learning more about these options, please visit https://www.norton.com/support. We appreciate your input! norton_us

  • Rated 4 out of 5 stars

    protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i believe daughter last laptop caught a virus that was not worthing fixing. hopefully this will keep off virus new laptop

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 5 out of 5 stars

    Vpn and security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product usung vpn and security is also good

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      VPN is one of the many favorite features I enjoy using on my Norton subscription. Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Happy Black Friday Sales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Norton antivirus which is why I tried to redeem it but it would not take my TBAS card....lol any how Ill still rate it a full 5 start because I have always had great experiance with Norton.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your kind words and loyalty to Norton! We’re glad you’ve had great experiences with us. If you need help redeeming your card in the future, our support team is always here to assist: https://www.norton.com/support. norton_us