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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5177 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and protection offered by the 360 security suite, as well as its ease of use and intuitive user interface. Many have found the installation process to be quick and straightforward, and appreciate the VPN performance. However, some users have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 5,177 reviews
  • Rated 5 out of 5 stars

    Norton Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, made me feel a lot safer on my computer. Love that it came free with my laptop and that it covered 3 devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi JorgeJ,
      Thank you for sharing your feedback! We’re glad to hear Norton 360 has made you feel safer on your computer and that you appreciate the coverage for three devices. It’s great that the product came free with your laptop—what a bonus! Our goal is to provide reliable protection and peace of mind, so we’re happy it’s meeting your expectations. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton still tops the charts!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when you want computer protection, look no further than Norton! There is no better name out there to keep your electronics safe and private. They have been around long enough to learn a thing or two that others haven't learned yet! But still at the best price of all!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of our first big purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product every thing we needed as a new hoke laptop

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We're honored that Norton 360 with LifeLock was one of your first big purchases for your new home laptop. It’s great to hear that the product delivered everything you needed. We’re here to help keep your digital life secure—congrats on the new setup! norton_us

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say other than it worked, did not purchase this on its own, was in a packaged deal

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. If you have any questions please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Life 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, helped to transfer from phone to pc. Easy to understand

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very affordable prices, recommended

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the recommendation! We're so glad you're enjoying the service and finding it affordable. Appreciate you sharing! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% protected my pc from a virus 2 weeks ago when I clicked on a bad link.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of security. I know people who use it and have great reviews

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the positive feedback! We’re thrilled to hear you’re happy with Norton 360 and LifeLock Identity Advisor. Your trust means a lot, and it’s great to know others you know have had excellent experiences too.
      If you ever need help with features like VPN or identity protection, visit https://norton.com/support for quick assistance. Thanks for choosing Norton to keep your devices and identity secure! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    norton 360

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to install. works for my hp laptop. now in protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton had been a top brand for a long time. I like the fact that i received this with my purchase. Almost anybody needs lifelock nowadays.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback! We’re glad to hear you appreciate Norton’s long-standing reputation and the added value of LifeLock. You’re absolutely right—identity protection has become essential in today’s digital world, and having it included with your purchase makes staying secure even easier.
      We appreciate you taking the time to share your experience—it will help others understand the importance of comprehensive protection. norton_us

  • Rated 5 out of 5 stars

    Smooth Shopping on Best Buy App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! The app is easy to use, fast, and makes shopping and tracking orders simple. Love how smooth the checkout process is and how quickly I can find deals. Highly recommend it!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience! We’re delighted to hear the Best Buy app made shopping smooth and hassle-free for you. It’s great to know you enjoyed the fast checkout and easy order tracking. Your recommendation means a lot! norton_us

  • Pros mentioned:
    Protection, User interface

    Rated 5 out of 5 stars

    Safety

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great virus and malware protection. Love the fact I can use it on multiple devices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Notifications

    Rated 2 out of 5 stars

    Add a virus to protect from viruses

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton makes it to where I wish I had a virus/malware instead of having downloaded their product. Constantly boarded with ads for upgraded services. Norton then becomes the malware. Also, seems the notifications that bombards me occur just as I’m getting into a game causing the game to drop and about a minute of trying to figure out what Norton is wanting me to do. Gave 2 instead of 1 Star because I haven’t had a virus or malware since install so at least that part of it works.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton Keeps You Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the gold standard for anti-virus and security software. Highly recommended!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much for the high praise! 🙌 We’re honored to be your gold standard for security. Your recommendation means a lot—feel free to share more about your experience anytime! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just starting using this but seems to be a great addition to my system.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the feedback! We're glad to hear Norton is off to a good start for you. If you ever want to explore more of its features, we're here to help! norton_us

  • Rated 5 out of 5 stars

    Great online protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows you total protection online and the VPN connects flawlessly. Worth the purchase or get it with the device that offers it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re glad to hear Norton 360 with LifeLock Identity Advisor gives you total online protection and that the VPN connects flawlessly. That seamless experience is exactly what we aim for, and it’s great to know you find it worth the purchase. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeawesome product. Thank you Definitely recommend

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you so much for your awesome feedback! We're thrilled to hear you're enjoying your Norton 360 with LifeLock subscription. Your recommendation means a lot to us, and we're glad the product is delivering the protection and peace of mind you expected. If you ever have any questions or need support, we're here to help! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up now don’t need to worry about anything getting on my computer that is sketchy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product software for computer protection, etc.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Easy to Carry and Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lightweight design makes this tablet comfortable to carry around. The interface is simple, and the touch response is smooth enough. The charging time is reasonable too.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi ShafquatI,
      Thank you for sharing your feedback! We’re glad to hear your new tablet is easy to carry and use, and that the interface and charging time meet your expectations. While Norton 360 focuses on security and privacy, it’s great to know your overall experience with the device has been positive. If you’d like tips on using features like VPN or Identity Advisor for added protection, we’re here to help anytime.
      Stay safe online!
      — The Norton Team norton_us