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Customer reviews

Rating 4.3 out of 5 stars with 5473 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 5,473 reviews
  • Rated 4 out of 5 stars

    Free with product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good free product. Wish it was for longer duration

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for taking the time to share your feedback! We’re glad to hear you found Norton 360 with LifeLock Identity Advisor to be a good added value with your product. The included protection is designed to give users a strong introduction to our security features—antivirus, scam protection, VPN, and identity monitoring—all in one package. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Anti-virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best for my new laptop, i also use it in my other laptops.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much! We're glad Norton is the perfect fit for your new laptop—and awesome to hear you're using it across your other devices too. We appreciate your trust! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton antibirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton makes it Great this product is the best no doubt

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the glowing review! We're thrilled to hear Norton 360 with LifeLock Identity Advisor is delivering the protection and performance you expect. Your confidence in our product means a lot, and we're proud to be your choice for online security! norton_us

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton delivers top-tier cybersecurity protection right to your mobile device. The app provides comprehensive security, including powerful antivirus scanning that consistently achieves high scores in detecting malware.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your thoughts, RaphaCostta! You’re absolutely right—Norton 360 provides strong, multi-layered protection for mobile devices and desktops alike. Its antivirus engine consistently scores high in independent malware detection tests, and the added features like VPN, scam protection, and identity monitoring make it a well-rounded security solution. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton <3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect security complement for your devices and your family/business

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We’re so glad it’s the perfect fit for both personal and professional protection. Keep enjoying that peace of mind—and feel free to share how it’s working for you down the road! norton_us

  • Cons mentioned:
    Notifications

    Rated 3 out of 5 stars

    Annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep on getting notification pop ups on the computer it’s annoying

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 4 out of 5 stars

    Did it’s job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked good while we had it. But never needed it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience, Josha! We’re glad to hear that Norton 360 with LifeLock Identity Advisor worked well for you during the time you had it. Even if you didn’t end up needing to rely on its protections, having that coverage in place can offer valuable peace of mind against unexpected threats.
      We appreciate you taking a moment to leave a review. If you ever decide you want protection again—or have questions about choosing the right level of coverage—we’re always here to help.
      Thanks again for trying Norton! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for your devices, offers VPN as well!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Love to hear it! Great protection and a built-in VPN—your devices are definitely in good hands. Thanks for sharing! norton_us

  • Rated 5 out of 5 stars

    Happy Black Friday Sales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Norton antivirus which is why I tried to redeem it but it would not take my TBAS card....lol any how Ill still rate it a full 5 start because I have always had great experiance with Norton.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your kind words and loyalty to Norton! We’re glad you’ve had great experiences with us. If you need help redeeming your card in the future, our support team is always here to assist: https://www.norton.com/support. norton_us

  • Rated 3 out of 5 stars

    adds safety for basic users

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works, and adds protection, but I find it does tend to slow down the computer. Honestly, if Windows defender is kept updated, and common sense is used, I have found this will keep my computer safe. However, for those less "computer literate" and don't want to spend the time, this can give the peace of mind, and keep the "nasties" at bay....

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback. If you're interested in a third-party perspective on Defender, there's a helpful comparison video that puts both Norton and Defender through the same malware tests. It’s quite eye-opening: Norton successfully blocks all the threats, while Defender unfortunately doesn’t hold up as well. You can check it out here: https://youtu.be/S9LPxOPiYqU?si=ot2Bo4lSLd8nMyyN&t=448 norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy to install, cane through email.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its worked fine so far. Its a good product. Could find better.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Pros mentioned:
    User interface

    Rated 5 out of 5 stars

    Virus program

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anti virus program. Easy to install and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed more help than we got in setting up the new computer. I felt like we were turned loose to figure things out on our own instead of being guided at the store. And we didn't know that we didn't need to buy Norton 360. We already had it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jeannot Jourdain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is a great product and I highly recommend it for new computers.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you so much for the kind words and recommendation! We're thrilled to hear Norton has been a great fit for your new computer. It's always awesome to know it's helping people feel secure right from the start. If you ever have questions or need tips on getting the most out of it, we're here for you! norton_us

  • Rated 5 out of 5 stars

    If you want security, Norton’s the way to go

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I became a member of Norton, it has helped me keep my Social Security and other information safe it alerts me when someone or something is looking at my data. Norton is the best.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re so glad Norton is helping you keep your personal information safe and giving you peace of mind.
      If you ever need help or have questions about features, visit https://www.norton.com/support for assistance.
      Thanks again for sharing your experience! norton_us

  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was very easy. I enjoy my purchases from Best Buy. Since they price match and they have stores that I can ask for assistance from that is where I shop.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience! We’re glad to hear the process was easy and that Best Buy’s price match and in-store assistance made your purchase enjoyable. It’s great that Norton 360 was part of that smooth experience. norton_us

  • Rated 5 out of 5 stars

    Birthday Gift from Heaven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect gift for my nine year old daughter just the right amount of storage she needed. Looks brand new no scratches or dents. I will definitely be buying from best buy again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi ShauntaiW,
      Thank you for sharing your feedback! We’re so glad to hear that Norton 360 with LifeLock Identity Advisor was the perfect gift and that your experience with Best Buy exceeded expectations. While this product focuses on online security and privacy rather than storage, we’re happy it added value to your purchase and helped make your daughter’s birthday special. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!!!!!!!!!!!!!!! Nnnnnnnnnnnnnnnn nnnnnnnnn

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it’s good. I don’t really use it. Normally just let the free trial expire.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us