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Customer reviews

Rating 4.3 out of 5 stars with 5473 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers admire the overall performance and protection offered by '360 (3 Device) with LifeLock Identity Advisor'. Users appreciate its ease of use, intuitive user interface, and the quick installation process, along with the security provided by the VPN. However, some customers have expressed concerns about the frequency of notifications and the potential impact on battery life. A few users also feel that the software has unnecessary programs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 5,473 reviews
  • Pros mentioned:
    Vpn performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed to work well as a vpn, however I do not like that it doesn’t have the ability to be installed on my router.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The only choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! So glad I choose this over the other options. It works well and super easy to use.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    LifeLock by Norton: A Solid Option for Protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeLock by Norton is a service that combines identity theft protection with cybersecurity tools. It monitors personal information like your Social Security number, bank accounts, and addresses to alert you of suspicious activity. It also includes Norton’s antivirus and VPN, which adds an extra layer of security for online threats. What I like most is the real-time alerts and the help they offer if your identity gets stolen. They even have a million-dollar protection plan to cover stolen funds or legal fees, depending on the plan you choose. The only downside is that it can be a bit pricey, especially when the renewal comes around. Overall, it’s a great option if you want to feel safe both online and offline. It’s worth it for the peace of mind.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Smooth Shopping on Best Buy App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! The app is easy to use, fast, and makes shopping and tracking orders simple. Love how smooth the checkout process is and how quickly I can find deals. Highly recommend it!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience! We’re delighted to hear the Best Buy app made shopping smooth and hassle-free for you. It’s great to know you enjoyed the fast checkout and easy order tracking. Your recommendation means a lot! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stay Norton Secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Norton 360 Security Software for many years and I feel quite confident in the online Security system provided.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection, User interface

    Rated 5 out of 5 stars

    Protects Everything

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects against everything! Easy to navigate, easy to choose the options.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security and vpn like i like it alot came freem with my computer

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Your very own pc bodyguards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must to protect your pc or laptop from criminals. Dont let them inside your system this will stop them in their tracks

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    User interface

    Rated 5 out of 5 stars

    Computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very computer savvy but this helped me very much and ill definitely make sure my friends and family know how it works

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection, User interface

    Rated 5 out of 5 stars

    Norton.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great app! Easy-to-use and very effective in terms of virus protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 months free subscription for three devices. Easy to install.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't gotten a virus or anything on my computer so i guess that means its working

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PC

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this pc since last 7 months the performance of the pc is smooth and good. Also, this PC is user friendly and easy to operate.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Zephyrus laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing and works like a charm as it should….

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Norton security but wish they would allow you to be able to use everything. when I scan my computer, it is telling me to fix things, but I can't because you have to buy another Norton security to remove other thing this one can't.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi there, and thank you for taking the time to share your feedback. We’re glad to hear you enjoy using Norton security, but we’re sorry to hear that some features feel restricted.
      What you’re describing can definitely be frustrating. Some Norton 360 plans include only certain types of system cleanup, optimization, or advanced threat‑removal tools, and the software may prompt you to upgrade if it detects issues that require features not included in your current subscription. We understand how this can make it feel like the product isn’t fully usable.
      Your feedback is really valuable, and it highlights how important it is for security software to be clear about which tools are included and which require an upgrade. We’ll be sure to pass this along.
      Thank you again for your review — we appreciate you being a Norton customer, and we hope your experience continues to improve. If you ever decide to explore different Norton plans, their support team can also help clarify which features come with each one. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The security is great always trust Norton so that’s that

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the trust! We’re so glad Norton continues to deliver the security you count on. If you ever want to share more about your experience, we’re all ears! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protect devices from computer viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have to protect your devices against computer viruses.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and recommended for people who have issues

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection everyone needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, easy setup. Good protection that everyone needs.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Notron

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good virus coverage and protection. Came included with purchase which is a plus

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us