Customer Ratings & Reviews

Hi there,

Thank you for the great review! We’re really glad to hear Norton is doing an excellent job protecting your electronics and that you’re planning to renew your subscription when the time comes. Your trust in our protection means a lot to us.

We truly appreciate you choosing Norton.

Hi Maru,

Thank you for sharing your feedback! We’re delighted to hear you found the best offer at Best Buy and that you’re happy with your Norton antivirus. It’s great to know the value and protection are meeting your expectations.

We really appreciate you choosing Norton.

Hi Tango,

Thank you for your review and for being with Norton for several years. We’re really glad to hear you’ve continued to feel well protected across your devices—that long-term trust means a lot to us.

We truly appreciate you choosing Norton.

Hi Tweeders2011,
Thank you for sharing your feedback! We’re glad to hear that Norton 360 Deluxe is delivering strong protection at a price that feels like real savings. Offering comprehensive security — including antivirus, scam protection, VPN, and dark web monitoring — while providing good value is exactly what we aim to do.
We appreciate you taking the time to recommend the product and thank you for choosing Norton to protect your devices and digital life!

Thank you for your feedback, Linda!
We’re glad to hear that you find Norton 360 Deluxe to be a good value and that it’s working well overall. That said, we understand how frustrating it can be when security software interferes with certain apps on your phone. While these protections are designed to help keep your device and data safe, we know compatibility and smooth performance are important. Your feedback is appreciated and helps highlight areas where the experience can be improved. If you’d like, our support team can help review app permissions or settings to reduce any disruptions while maintaining protection.

Hi Timothy,
Thank you for your review! We’re glad to hear that the purchase and installation of Norton 360 Deluxe were easy and straightforward.
You’re absolutely right — Norton is provided as a digital download, so there’s no installation CD included. This allows for faster access, easy updates, and quick installation on supported devices whenever you need it.
We appreciate you choosing Norton and taking the time to share your experience. If you ever need help with installation or features, our support team is always here to help!

Hi JtH1,
Thank you for your kind feedback! We’re glad to hear that you’re finding Norton 360 Deluxe to be a very good product and that you’d recommend it to others. Providing dependable protection along with helpful features like scam protection, VPN, and dark web monitoring is exactly what we strive for.
We appreciate you choosing Norton and taking the time to share your experience. If you ever need assistance or have questions, we’re always here to help!

Thank you for your review, Arnab!
We’re delighted to hear that you’re pleased with Norton 360 Deluxe and that your Best Buy delivery experience was excellent. It’s great to know the product and service both met your expectations. We appreciate you taking the time to share your feedback—enjoy the added protection and peace of mind!

Hi TheresaL,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your Norton 360 Deluxe purchase went smoothly and that you’re enjoying both the value and convenience. It’s great to know the product delivered exactly what you were looking for.

Thank you for your feedback. We love hearing from our Norton customers!

Hi Kuld,
Thank you for taking the time to share your experience with Norton 360 Deluxe. We’re truly sorry to hear about the difficulties you encountered — this is absolutely not the experience we want for any customer.
While Norton 360 is designed to help protect your devices from threats — not cause them — we understand how frustrating it can be when things don’t work as expected. We’d really like the opportunity to learn more about what happened and help make things right.
If you’re open to it, our support team can review the situation in detail and see what may have caused the issue. They can also discuss the possibility of examining the device before disposal if that’s still an option for you.
You can reach Norton Support here:
https://support.norton.com/

Thank you for sharing your experience. We understand how frustrating that can be. This subscription is intended to be activated on devices without an active Norton subscription, which is why it may not install if a previous Norton product is still active. In many cases, Norton Support can help remove the older subscription and ensure the new one installs correctly, or advise on the best way to transition coverage.

Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.

Hi Clara - Thanks for your review, but unfortunately those fake PayPal invoices have *nothing* to do with Norton. We are a well-recognized and trusted brand, and so we (like Amazon, Microsoft and others) are the unwitting subject of these scammers attempts. It's why we've invested tens of millions of dollars in our new Scam Protection features - things like genie.norton.com, where it will tell you that these PayPal invoices are indeed fake! We’re sorry to hear about your recent experience. We take pride in providing prompt, effective customer service, and ensuring our customers receive the highest level of support is always our priority. We sincerely apologize if we fell short and would welcome the opportunity to make things right - contact us at support.norton.com for future scam reports.
Please reach out to our Social Care team on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport. We’re here to help. Thank you.

Hi - Sorry for your trouble. Norton 360 absolutely works with Windows 11 (or we'd have millions of complaints ;). It could be that another security product is installed and needs to be removed first (normally can't have two running at the same time). It might be related to either Windows 11 in S Mode, or Windows on ARM, but both should work properly when installed through the Norton.com portal. Please contact us at support.norton.com for either technical assistance or for exercising your 60-day money back guaranty. Hope this helps - DWN