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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 468 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the strong security features and ease of use of the 360 Deluxe software. Many appreciate the VPN and antivirus capabilities, as well as the overall performance. While the software offers numerous benefits, a few customers have noted concerns about excessive notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 468 reviews
  • Rated 3 out of 5 stars

    Ok but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems ok but have issues with it staying logged on all the time

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your feedback! We're glad it's working okay overall, but sorry to hear about the login issue. Our support team can help get that sorted—please visit norton.com/support so we can assist you directly. norton_us

  • Rated 5 out of 5 stars

    BestBuy is Best place for Electronics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product and Excellent Experience on buying from BestBuy …

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Excellent Security Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Norton products, by far superior than any other internet security software, life lock is amazing as well with alerts on every little change on your credit, truly feel safe with both of these products

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Barbara

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very unhappy with Best Buy. I purchase the Norton 360 Deluxe on sale for $49.99. However $19.00 & $3.00 was charged to my credit card from Shipmentsfree which I did not know about until I received my Best Buy statement. After long phone calls I finally spoke to shipmentsfree & they credit the $19.00 but not the $3.00. This was on line so there should not be any shipment fee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good antivirus software, definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother-in-law's new computer It really does the trick. I'm glad I got it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t let the price fool you….it’s a catch!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the purpose this product is incredibly, but the catch is the price 49.99 that’s a steal, right? Wrong, it was too good to be true because that’s the promo price for one year and the rest is 120 a year and in addition you have to put a credit card to finalize the account for Norton security. No bestbuy employee informed me about that. It made me feel cheated out of my money. I only gave them a one because the features are great but for the price after, huh, horrible. Thanks BestBuy you got me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Surprise purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really didn’t get any explanation for installing not using it, they just added to the purchase without telling us

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us. norton_us

  • Rated 5 out of 5 stars

    Best fire wall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect your laptop with the best fire wall around. I have always used Norton and they have never failed me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Smart Purchase. I am definitely happy with this choice.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Virus protection

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the product without using it at, didn’t need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product does what it says text you and let you know when something is wrong Good price there's what it says would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 3 out of 5 stars

    Mrs. Criswell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to have protection for electronics in this day and age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faithful Norton customer, never let me down, and always taken care of my family devices!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    anti virus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this hoping i wont need it anytime soon, if i need it i will submit a more comprehensive review.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 3 out of 5 stars

    Under security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really protecting my computer. The best I have had in years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great anti virus protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton anti virus w lifelock was great last year, so I bought it again this year. Best Buy offered it at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended this. I'm glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good, especially on sale

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus software is the cream of the crop for many internet users worried about online safety. A good bundled service targeted for personal use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Norton/LifeLock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on the PC and the Mobile protects all programs. Lifelock does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New to me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got it so I can’t really evaluate it. I do receive updates though.

    I would recommend this to a friend