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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 468 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers frequently mention the strong security features and ease of use of the 360 Deluxe software. Many appreciate the VPN and antivirus capabilities, as well as the overall performance. While the software offers numerous benefits, a few customers have noted concerns about excessive notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 468 reviews
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only have one computer and don't need to pay for a subscription for 3. When you use it, it always sends an ad for another product that you need to purchase to complete what you thought this product did. Removed it and went back to old virus protection. My computer works better.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 5 out of 5 stars

    Thank You!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Brings peace of mind to our everyday Internet/browsing lifestyle, Thank you!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What's this?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about this product in a positive light? Average! I didn't pay for Step 1, 2, 3 and so on... I paid for Protection! The card should instantaneously got into effect when installed, not give you the run-around creating password, username, nicknames etc...etc... Lord! If I knew ALL of that would have been involved, the retailer could have keep this card.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Norton with lifelock.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is great and the lifelock is awesome. I appreciate the alerts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new Dell computer and they had a deal on the Norton 360, takes a little time to get use to it so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have relied on Norton for years. It does its jod and I like the addition of life lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very helpful toy computer and employer let me know everything i needed to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer unhappy with BB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is great! Unhappy with Best Buy, lack of customer service.but

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love itcan't wait to use it don't know what i would do without it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Anti-Virus Program.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This anti-virus scans very quickly so one is more likely to run scans more often. It also evaluates the strength of your password.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for the three devices. Have always used Norton. And like LifeLock.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Old Norton was better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it 3 starts. It works for the purpose I bought it for however, It has way too many pop-up windows and is very difficult to understand. I have liked and used Norton in the past. But this version is not what I expected. I was looking for something simple to use for my security.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best plan! we used to always have Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best plan! we used to always have Norton, then switched to web root but now back to Norton plus life lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect your life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They already helped see any activity. At first it’s annoying but it quickly became effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well made product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works very well and does not clutter the operating system. First time using norton- but now i will only use norton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mias

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will keep all the bad away and protect you from people mean you no good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loked my purchase cant go wrong with Norton especially with a new computer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    norton coverage through best buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very hard to download following the instructions from best buy brings you right to the norton website and wont let you put in the pass key wants you to subscribe

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi there, thank you for your feedback. We understand the setup process can be a bit confusing. The activation key does require an agreement to activate a subscription, which is required to use the product. However, once you've created your Norton account and activated your key, you can easily manage your subscription settings — including turning off auto-renew — directly from your account dashboard at my.norton.com.

      If you need help with any step, Norton’s support team is available to assist you at norton.com/support. We appreciate your input and hope this helps clarify things! norton_us

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love norton, takes good care of your devices and the fact that lifelock comes with it makes it that much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consumer have a trust in protecting their personal data from their computer devices

    I would recommend this to a friend