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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 488 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the strong security features and ease of use of the 360 Deluxe software. Many appreciate the VPN and antivirus capabilities, as well as the overall performance. While the software offers numerous benefits, a few customers have noted concerns about excessive notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 488 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PRODUCT REVIEW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY NICE PRODUCT. HELP KEEPS YOUR SYSTEM AND VERY EASY TO USE.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great savings and easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy experience to buy, install and activate the software.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Antivirus!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, such easy installment! Great for an antivirus.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving my product!!! I wish i had bought it sooner!!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase. Would recommend this product.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a "Best Buy" in virus monitoring, the attendant was very helpful, friendly and found a very good promotion with Norton/LifeLock.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! It’s great to hear that the Best Buy team was helpful in finding you a great deal on Norton 360 Deluxe with LifeLock Identity Advisor. Having strong virus monitoring combined with identity protection and VPN makes this a solid choice for anyone looking for comprehensive security.
      Your comment highlights how valuable good customer service can be when choosing the right protection plan. Appreciate you taking the time to share—it’s helpful for others who want both a great product and a smooth buying experience! norton_us

  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Norton Antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many antivirus I been using, Norton is Best ever antivirus I have.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Norton 360 Is Good but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton I have been using for years as my first defender or end point solution. If offers comprehensive solution but it is just too clunky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always trusted Norton Never truster another software

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi FranciscoR,
      Thank you for sharing your experience and for your continued trust in Norton. Hearing that you’ve always relied on Norton and haven’t felt the need to use another security solution truly means a lot to us. That kind of confidence is exactly what we strive to earn by providing reliable, comprehensive protection year after year. We’re glad Norton 360 Deluxe with LifeLock Identity Advisor continues to meet your expectations and help keep your devices and information secure. If you ever need support or want to explore all the features available to you, we’re always here to help.
      Thank you for choosing Norton and for your loyalty. norton_us

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    NORTON REALLY HELPS TO KEEP YOU SAFE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasn't for the young lady that helped me out I would never had thought about NORTON PROTECTION. I HAVE BEEN VERY HAPPY SINCE I GOT ITS ALWAYS ON THE LOOK OUT FOR TROUBLE. THANKS BEST BUY.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new laptop so I needed an internet security software. I compared several antivirus sw. I chose Norton due to my past experience. So far no issues. Ease of set up. The price was good as it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Norton/Lifelock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better security and protection for my HP Envy. Not happpy that I get only a 1 year subscription and will have to renew every future year for an additinal charge.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    You need protection from hackers and viruses.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got my first virus I bought Norton because it was the one my very large company trusted.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Protect yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go on and get you some of this! I mean just download and boom you are protrcted

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 1 out of 5 stars

    Feels like a scam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was lured to Norton by the introductory price and the salesperson "estimate" that the yearly price would be "around $35" annually. Turns out it is over $120. Also there are regular pop ups announcing all these horrible threats to your system that you can resolve by coughing up another $60 instantly. This computer is less than 2 months in service and the most recent pop up tells me I have threats numbering in the thousands that I need to throw money at so I am left wondering if Norton is doing anything at all. I started to look into canceling this but, surprisingly, it appears that this will be a challenge to find a way to kill it. I suspect they hope people will just give up and let it roll over but I have most of a year before it runs out and will obsess on canceling it until I drive a stake through it's heart.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      in order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Norton better now than when I had it 15 years ago. It failed to protect my PC then, which is when we had towers still!!! It works well so far that I can tell. It's only been a week

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. It's exactly what we needed for our computer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 3 out of 5 stars

    hi youall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure it is working. computer seems to have slowed down

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, Joseph. We’re sorry to hear your computer seems to have slowed down and that you’re not sure Norton 360 is working as expected. You should not be experiencing performance issues like this. Please contact our support team at www.norton.com/support so we can help troubleshoot and make sure your device is properly protected norton_us

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediate help with security . Very satisfying. I we ours recommend to others for sure .

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We’re happy to hear that Norton 360 Deluxe provided immediate help with security and that you found the experience satisfying. It’s great to know you’d recommend it to others—that means a lot to us.
      If you’d like any tips on using features like VPN or identity protection to get the most out of your subscription, feel free to reach out. We’re here to help norton_us

  • Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the details Norton provides and it seems to be doing a fine job of monitoring in the month I've had it. I like that it provides both security and performance information.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the thoughtful review! We're glad you're enjoying the detailed insights Norton provides — security and performance info in one place really helps you stay in control. Great to hear it's doing a solid job so far! norton_us