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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 538 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 539 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Norton360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation on multiple devices. Does not appear to slow down anything. Logical, straight forward layout.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much for your review — we're glad to hear Norton is keeping your information safe! We appreciate your support and look forward to continuing to protect what matters most to you. norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    All encompassing protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very effective antivirus and VPN. Easy to install and always up-to-the-minute notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great virus protection packet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great way to get virus protection. Got it 2 years in a row. Alerts before using dangerous websites. Great price to protect 5 devises.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Norton Antivirus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Cons:You have to enter credit card information to activate . However you can deactivate the subscription and your credit card information after activation.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, TechA1! We’re glad to hear that you find Norton 360 Deluxe to be a good and reliable product. Strong protection across multiple devices—along with features like scam prevention, VPN, and Dark Web Monitoring—is exactly what we aim to deliver.
      We also appreciate you mentioning the credit‑card requirement during activation. This helps other customers understand the process. While a payment method is needed to activate the subscription, you’re absolutely right that you can turn off auto‑renewal and remove your card information afterward if you prefer. Your tip is very helpful for future users.
      Thank you again for taking the time to leave a review. If you ever need assistance managing your subscription or exploring additional features, we’re always here to help! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing a couple weeks now, the antivirus seems to be working great. Easy to install on different devices and like all the features the antivirus has.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good overall but one annoyance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Norton is known for its reliable security product line. The addition of LifeloLock is an added plus. The software was easy to install and setup. Con: Norton keeps trying to upsell add-on services most of which are unnecessary and overpriced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good protection at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left McAfee after fighting slow loading constant frustration. Norton was noticeably better and much faster loading on startup. Easy to load software. Buy again on sale and load before your year is up and you will save a crazy expensive renewal price. You can set it up so ads for more of Norton services don’t keep popping up but you have to take the time to do it. Same with auto renew. A good solution to a necessary service. I have used many this one works for me if price is good. Best Buy makes it easy to purchase.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Finds too Much and Charges to Remove

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives warning of finding things like junk files and backgrounds processes that slow down computer. But wants to charge to remove these items. Otherwise it does a good job.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback, Chuck. We’re glad to hear Norton is helping identify items that may affect your computer’s performance. We understand your frustration about being asked to pay to remove certain items. Your feedback is important to us, and we’ll share it with our teams for review. If you need help understanding which features are included with your subscription, please contact our support team at www.norton.com/support. Thank you. norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good sales price for purchase and very pleased with the features offered. I might change my mind when price skyrockets up but happy with product currently.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Norton 360 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using Norton 360 and it is working as advertised. Primarily concerned with internet security and plan to use it on cell phones as well as home computer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Homeuser,
      Thanks for sharing your experience! We’re glad to hear Norton 360 Deluxe is meeting your expectations. Using it across both your home computer and mobile devices is a great way to ensure comprehensive protection—especially with features like VPN for secure browsing and Dark Web Monitoring for identity safety. norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great American Company

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using Norton 360. I like that it's an American company and its very user friendly. It covers 5 devices I believe, so my laptop, phone, and spouse's phone are protected, and it password manager is more secure than google.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton360 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 works well, was easy to install and setup.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We're glad to hear Norton 360 was easy to install and is working well for you. Smooth setup and strong protection — that’s what it’s all about! norton_us

  • Pros mentioned:
    Performance, Protection

    Rated 5 out of 5 stars

    Carlos Azcona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great protection, i recommend it. Excellent product i would purchase again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded fine, seems to work great. Some of the pop-ups pitching addional products are annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worth the price. I can install it to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    Norton 360 download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to understand procedure. Works as advertised. Did have to click on final instruction more than once. Norton will suggest upgrade with input of credit card for renewal which I did not accept as this product is fine for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton 260 S/W review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good, solid product that is easy to set-up and use. The downside is Norton's constant "Up-sell" prompts. I understand they want to increase their revenue however it gets a bit onerous.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your honest feedback!
      We’re glad to hear you found Norton 360 Deluxe easy to set up and use—it’s designed to provide strong protection across multiple devices with minimal hassle. We understand your frustration with the frequent upsell prompts. While Norton aims to offer additional features for enhanced security, we agree that a smoother, less intrusive experience would be ideal. Your input is appreciated and helps highlight areas for improvement! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Product is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product digital online. The product is good. I really doesn’t like it’s because they didn’t sent the key code the first time or the instructions. I have to called them, takes me an hour to received the call back and they sent the key code without instructions. I called again this time takes 30 minutes. If you buy a digital product send everything in the first email please!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 Deluxe a must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe was easy to install even with my limited tech abilities. It allows me to scan my devices quickly giving me peace of mind. I will say I am always confused with the up sell products. I hit a button and it pulled up anti tracker which I tested that required credit information. Not sure if I need it but I would recommend Norton 360 Deluxe.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your detailed experience. We’re glad to hear Norton 360 Deluxe was easy to install and helps give you peace of mind by quickly scanning your devices. We understand your feedback regarding additional feature prompts—some options, like AntiTrack, are optional services and may request payment information if you choose to try them. They aren’t required for core protection.
      We appreciate your recommendation and your honest feedback, as it helps us continue improving the overall experience. Thank you for choosing Norton. norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great product at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was easy to upgrade my existing downloaded product. Just plug in the new code and the product updated immediately. Convenient to use since it is a digital download with all the feature I was looking for at a great price.

    I would recommend this to a friend