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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 524 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-524 of 524 reviews
  • Rated 1 out of 5 stars

    Not a good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good value, services I thought we included we add on and I was always getting pop up to purchase all the add ons

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Debbie,
      Thank you for taking the time to share your feedback. We’re sorry to hear that Norton 360 Deluxe didn’t feel like a good value for you — we understand how frustrating it can be when expectations around included features don’t match the experience.
      Norton 360 Deluxe is designed to bundle core protections like antivirus, scam protection, VPN, and dark web monitoring, but we recognize that notifications about optional add‑ons or upgrades can make it feel as though important features require additional purchases. That’s certainly not how we want the experience to come across, and your comments help highlight where it can feel confusing or intrusive.
      Here are some instructions https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 1 out of 5 stars

    Does NOT work for Norton 360 Renewal!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely disappointed in Best Buy. Nowhere in the description of this software does it say it can't be used for a Norton 360 renewal.... until after you buy it. So this was $25 that I just lost. Shame on you.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Dawn - No worries, as here’s two ways to use your new license:
      EASIEST: call Norton Support at (800) 745-6034 and an agent will help update your account to use this.
      QUICKEST: if you are near the end of your current subscription, make sure auto-renewal is off (so won’t be charged) and then add this new license to your Norton account at: www norton.com/setup. When your current one expires, this one will take over to continue your protection. Hope this helps - DWN.
      p.s. The BBY description does actually say “For new Norton subscriptions only at an introductory price,” but it’s kinda hidden. That’s why support will get you going - Cheers! norton_us

  • Rated 1 out of 5 stars

    Buyer beware, significant slow down and bloatware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware, this slowed down my computer and phone so much I had to uninstall. And comes with tons of bloat ware. Avoid.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback with us.
      We’re proud to have earned numerous performance awards over the years, including a Top Product AV-Test Certification. In independent testing by AV-Comparatives, Norton consistently achieved the highest performance rating, Advanced+ (3 stars). You can view the detailed results here: https://www.av-comparatives.org/tests/performance-test-april-2023/.
      For additional third-party testing and certifications, please visit: https://www.av-comparatives.org/vendors/norton/.
      You should not be experiencing the performance issues you described. If the problem persists, we encourage you to contact Norton Support at https://support.norton.com.
      We’re here to help! norton_us

  • Rated 3 out of 5 stars

    360?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 iss a decent complete program. but causes PC system to slow dow

    No, I would not recommend this to a friend
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