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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 513 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 513 reviews
  • Rated 4 out of 5 stars

    Still works but less useful each year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Norton 360 for years - mostly to store passwords. Works okay. A little less useful each year as so many websites are going to security other than passwords.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi MaxC,
      Thank you for sharing your feedback and for being a long-time Norton user! We appreciate your honesty and understand how changing security trends — like the move beyond traditional passwords — can impact how certain features feel over time. While password management remains important, we’re continuously working to adapt and provide tools that meet evolving needs, including identity protection, scam alerts, and secure browsing. norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Value Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was an excellent buy for up to 5 devices. Plus Norton has an excellent track record. Its work extremely well for me.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your great feedback! We're happy to hear Norton 360 Deluxe has been a valuable purchase for you and is working well across your devices. It's great to know you're benefiting from our trusted protection and features. We appreciate your confidence in Norton! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works wonders! Use for all of my devices at home.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your feedback, Damian! We’re thrilled to hear Norton 360 Deluxe works so well for all your devices at home. Comprehensive protection across multiple platforms is exactly what we aim for, and your review will help others looking for reliable, all-in-one security. norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Protecting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product It was easy to install I can see the difference on my phone and the iPads and computer

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not use my computer or mobile devices without internet security and Norton is the best. It's easy to install and guards your computer against any virus or cyber attack

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Why I purchased this item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was an obvious purchase for me to make. It is much cheaper option than renewing my current Norton 360 subscription, which would cost have cost me over $140.00. It provides nearly the same service. My current Norton 360 subscription allows installation on 10 devices instead of 5, but the additional cost for providing the 5 additional 5 device difference is not worth it. If anyone has a Norton 360 subscription that is about to renew, they should do the same thing I just did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best when it comes to the quality of protection for my devices. The only negative I have is that any type of protection after purchasing the software costs extra. This is quite expensive in the long run.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your honest feedback, KathrynS! We’re glad to hear you trust Norton for the quality of protection—it’s great to know it’s meeting your security needs. We understand your concern about additional costs for extra protection features. Many users appreciate knowing upfront what’s included and what might require an upgrade, so your comment is very helpful for others considering their options. Thanks again for taking the time to share your experience! norton_us

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally purchase the Norton products due to its reliability. The price is just right and you get to use it for up to 5 devices. As far as I know it's working in the bac kground as it should...

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great device protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great digital device protection product I continue using every year. Good value/cost.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the recommendation! We're glad to hear you’ve had peace of mind with Norton 360 and LifeLock, even if you haven’t needed to use the protection yet. That’s exactly how it should be—strong security working quietly in the background. We appreciate you sharing your experience! norton_us

  • Rated 4 out of 5 stars

    Pop ups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the security features I have but have a lot of issues with the constant pop ups it has to beg for you to add in other costed features. I wish there was a way to remove these pop ups to have a smooth experience but overall a great security feature for your softwares to be protected

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Protection, Vpn

    Rated 4 out of 5 stars

    Great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection software. Downloaded on laptop, desktop and cell phone. Love the vpn.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great price and protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this every year to keep my PC safe. Works well. Can’t beat the sale price, which is why I buy it every year around the holidays. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    VPN is outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my android and chromebook. works good on android but not chromebook. VPN works great to protect my windows PC

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Easy to install and good for one-time payment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is worth purchasing because it's easy to install and offers great value—like a one-time payment for year of use!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    The Best Choice for Virus Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a big fan of Norton and its capabilities for virus protection. I renew yearly and it's has been second to none. Highly recommend to protect your devices.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Quick, simple purchase, and a great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much better price than Norton's annual renewal price. Use the digital delivery if you do not require a physical CD. You will need to uninstall the current version before a new install. If you're new to Norton, deleted your old anti-virus software. Best Buy order was quick and simple. Follow direction in the email. As for Norton, it's a great product. It's rare to have a virus or malware get to your system. I had four systems installed in a few hours. You won't regret buying the product from Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Automatic renewal

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much better a cheaper way to get Norton is through retailers like Best Buy ... directly from Norton is like 5 times the price ... so make sure you turn off the automatic renewal because they charge you a ton around a month before the 12 month subscription ends

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Everything You Need

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best in the industry, easy to set up and use, and offers a lot of additional protection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great security software, no CPU hog and Mac (:

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is great. I’ve never felt the need to secure my iOS devices or my Macs, but after losing bandwidth I knew something was going on. I installed it on my 2017 MacBook and I have had 1000s of bogus connections stopped and the life lock feature is great for having peace of mind with personal data being leaked. Also, while it does interface oddly with peer to peer connections, I just temporarily disable the settings of the firewall to allow the program connections, otherwise on the Mac it sometimes crashes, but generally for what this costs for 5 devices with great customer support, I’d highly recommend this especially if you have multiple smart home devices and you’re not convinced your setup is secure on all ends, this does the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton's 360 antivirus software - one year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the digital download every year for Norton Antivirus software for all my devices. I highly recommend to keep your devices safe from malware and things of that nature. Plus, I use my VPN every day

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

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