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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 539 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Norton Anti-virus Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good anti-virus protection, but a few too many pop-ups/reminders during the workday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job. I feel confident that this is one of the best anti virus product.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Bonnie,

      Thank you for your review! We’re really glad to hear Norton 360 Deluxe is doing a good job for you and that it gives you confidence in the protection it provides. Knowing you see it as one of the best antivirus products means a lot to us.

      We truly appreciate you choosing Norton. norton_us

  • Rated 4 out of 5 stars

    Still works but less useful each year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Norton 360 for years - mostly to store passwords. Works okay. A little less useful each year as so many websites are going to security other than passwords.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi MaxC,
      Thank you for sharing your feedback and for being a long-time Norton user! We appreciate your honesty and understand how changing security trends — like the move beyond traditional passwords — can impact how certain features feel over time. While password management remains important, we’re continuously working to adapt and provide tools that meet evolving needs, including identity protection, scam alerts, and secure browsing. norton_us

  • Rated 4 out of 5 stars

    Great product, difficult installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Norton antivirus for many years and haven't had any issues with getting viruses on my computers. I usually order the disk from Best Buy or buy the digital download directly from Norton and haven't had any issues installing it until I bought the digital form from Best Buy. I did find a work around though. Instead of installing it thru Best Buy I logged into my Norton account and entered the product key there. It was much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described, with ease and quick download capability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to understand & install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for me. Norton is one of the oldest and best antivirus packages out there. Easy to understand & install and it works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton baby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been a Norton fan but this time around I am nothing but happy

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for giving Norton another chance—we’re so glad to hear you’re happy this time around! It’s great to know the product met your expectations and delivered the experience you were hoping for. We appreciate your feedback and look forward to continuing to earn your trust. norton_us

  • Pros mentioned:
    Vpn

    Rated 3 out of 5 stars

    You need to buy several more Norton add on's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is good but I'm not sure why they call it deluxe. I'm constantly getting notices to purchase more programs if I want Privacy Monitor,Dark web monitoring,utility manager, anti-track, identity advisor, tech assistance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Anti virus protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple, it allows me to protect 5 of my computers

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    norton360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was basically a renewal of norton 360 for a lower price than was available through norton. It is the same product which I had.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price, Vpn

    Rated 5 out of 5 stars

    mr guzman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price 1 year 25$ +vpn best value ever no body beat that

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Norton security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a good price for security on your deat top or laptop.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Great protection but expensive for all features

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installs easily, low overhead, wonderful protection, higher priced than I would like.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good deal for $20

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for the 20 price when on sale. Norton does charge for renewal like 2 months before the date of expiration if on auto renew so be aware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best when it comes to the quality of protection for my devices. The only negative I have is that any type of protection after purchasing the software costs extra. This is quite expensive in the long run.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your honest feedback, KathrynS! We’re glad to hear you trust Norton for the quality of protection—it’s great to know it’s meeting your security needs. We understand your concern about additional costs for extra protection features. Many users appreciate knowing upfront what’s included and what might require an upgrade, so your comment is very helpful for others considering their options. Thanks again for taking the time to share your experience! norton_us

  • Rated 5 out of 5 stars

    Superior Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than any of the management software I have tried

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Patricia,

      Thank you for your review! We’re really glad to hear Norton stands out for you compared to other software you’ve tried. Knowing our protection and overall experience have made that strong of an impression means a lot to us.

      We truly appreciate you choosing Norton. norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent software for the price!!! I needed a new antivirus for my computer and cell phone so the price was perfect for my usage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy download from bestbuy website

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy that I was able to use on 3 cellphones and 2 laptops. Was easy to download and install

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    You cannot go wrong with this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a deal on Best buy through Amazon price match. This product is great. I bought a digital copy of this antivirus. This supports five devices along with multiple added benefits such as VPN, Password Manager, Phone Cleanup tool etc. Norton is a trusted name and it definitely fulfils the expected. The User interface is the easiest compared to other brands. Highly recommended for someone who wants a piece of mind with their data and online security.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Glad I purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints ... great price and as advertised ... satisfied

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback! We're glad to hear you’re satisfied with your purchase and found the price to be great. It’s always our goal to deliver exactly what’s advertised and make sure our customers are happy. We appreciate your support! norton_us