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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 510 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 510 reviews
  • Rated 3 out of 5 stars

    Fixes Complete?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has helped with cleaning my computer. My only question/negative? Every time it's done it wants me to buy something else to 'make sure' i've covered everything that needs fixed. I thought I got that when I bought it. The usual 'fixes' cost another $55 or so.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback, Janice! We’re glad to hear Norton helped clean your computer. We understand how those extra upgrade prompts can feel frustrating when you thought everything was included.
      If you’d like help reviewing what’s covered in your current subscription and how to minimize those notifications, our support team can assist at https://www.norton.com/support.
      Your input is valuable—thank you for sharing! norton_us

  • Rated 4 out of 5 stars

    norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a couple of minor installation glitches but eassy to fix. ok now

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your feedback! It’s great to hear that Norton 360 Deluxe is working well for you after those minor installation glitches. Quick fixes and smooth performance afterward are definitely reassuring for anyone considering this product. Once set up, the combination of antivirus, scam protection, VPN, and dark web monitoring provides strong, all-around security.
      Appreciate you taking the time to share your experience—it’s helpful for others who might be curious about the installation process and overall reliability. norton_us

  • Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was cheaper than the auto renew. It was a bit of pain to delete old version of Norton.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi RandyP,
      Thank you for sharing your experience! We’re glad you found a great deal on Norton 360 Deluxe. We understand that removing an older version can sometimes be a bit of a hassle, and we appreciate your patience in getting everything set up. Your feedback helps us improve the process for future users. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this to protect your laptop and phone

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Comcast Virus Protection Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Comcast was ending their free Norton program, had to go out and buy this version. Very happy so far. Easy install and nice to have ability to install on 5 devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Provides some peace of mind with anti-virus scanning for multiple devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Annoying but good security

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet security but annoying attempts to up charge. Good value for the price if you have multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bought for multiple devices

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Norton 360 to cover four devices and it has worked great. No issues installing in the additional devices and even use it on two platforms, windows and Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Renewed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renewed after first purchase, amazing product that offers great support and protection. Definitely a leading top dog in the game of CyberSecurity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good and easy download install.Thank you BestBuy.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re glad to hear Norton 360 Deluxe was easy to download and install—that’s exactly what we aim for. It’s great that you’re satisfied with the experience, and we appreciate you choosing Best Buy for your purchase. norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described, with ease and quick download capability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Safe, secure, and recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Norton security for many years and have never had any issues. The digital version is convenient, easy to use, and saved me a trip to the store. I purchased from a trusted retailer and am satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Love Norton 360

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very well designed to protect your pc or Mac from malware or any startup issues. Helps to keep your kids computers clean and also provides a free vpn.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price, Vpn

    Rated 5 out of 5 stars

    mr guzman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price 1 year 25$ +vpn best value ever no body beat that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good value for money purchase that bundles a few norton subscription options. Good for big families!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your review, Sani! It’s great to hear that Norton 360 Deluxe offers good value for money and works well for larger households. Bundling multiple features like antivirus, VPN, scam protection, and dark web monitoring into one subscription really does make it convenient for families who want comprehensive coverage. Your feedback will definitely help others looking for an all-in-one solution! norton_us

  • Pros mentioned:
    Protection
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Norton Anti-virus Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good anti-virus protection, but a few too many pop-ups/reminders during the workday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, difficult installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Norton antivirus for many years and haven't had any issues with getting viruses on my computers. I usually order the disk from Best Buy or buy the digital download directly from Norton and haven't had any issues installing it until I bought the digital form from Best Buy. I did find a work around though. Instead of installing it thru Best Buy I logged into my Norton account and entered the product key there. It was much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to understand & install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for me. Norton is one of the oldest and best antivirus packages out there. Easy to understand & install and it works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 3 out of 5 stars

    You need to buy several more Norton add on's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is good but I'm not sure why they call it deluxe. I'm constantly getting notices to purchase more programs if I want Privacy Monitor,Dark web monitoring,utility manager, anti-track, identity advisor, tech assistance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Anti virus protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple, it allows me to protect 5 of my computers

    I would recommend this to a friend
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