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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 539 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Safe, secure, and recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Norton security for many years and have never had any issues. The digital version is convenient, easy to use, and saved me a trip to the store. I purchased from a trusted retailer and am satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were some issues downloading but I got thru it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi, thanks for your review! We’re glad you were able to get through the download in the end. If you run into any issues or need help with the product, our Support team is always happy to assist at norton.com/support. norton_us

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Norton

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't mind norton (which I've used for a while so I'm used to it) this is a good value when on sale. I always wait for black Friday deals to purchase, and like the 3-5 device packs as they let me cover all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed the Norton antivirus since I live in an apartment building. My own WiFi was being taped into before I purchased this antivirus.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Beth,
      Thank you for sharing your experience. We’re glad you chose Norton 360 Deluxe to add an extra layer of protection to your online activity. Living in shared environments like apartment buildings can raise understandable concerns about network and device security.
      Norton helps by protecting your devices from malware, unsafe websites, scams, and other online threats, and features like the firewall, VPN, and dark web monitoring are designed to support safer browsing and data privacy. While no software can control who accesses a Wi‑Fi network itself, Norton can help safeguard your personal devices and information once you’re online.
      We appreciate you taking the step to protect yourself and thank you for choosing Norton. If you ever have questions about device security, Wi‑Fi safety, or how to get the most out of your features, our support team is always here to help.
      Stay safe online, and thanks again for your review. norton_us

  • Pros mentioned:
    Performance, Protection

    Rated 4 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security product, I buy it every year. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Renewed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renewed after first purchase, amazing product that offers great support and protection. Definitely a leading top dog in the game of CyberSecurity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was very easy. Adding 5 devices to this also is great. Has a lot of great features

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The only one I buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this every year the only one i buy...

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great antivirus, No I have my computer more safer than before.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe Norton Deluxe is the best product on the market. I have installed it on 4 devices in my home. We spend a lot of time on the internet, and have had no problems with security and/or virus threats. The only annoying issue is the continuous attempts to get you to upgrade. BUT, it is still worth it. I will definitely renew my subscription next year.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Love Norton 360

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very well designed to protect your pc or Mac from malware or any startup issues. Helps to keep your kids computers clean and also provides a free vpn.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super protection from Norton at a very affordable price from Best Buy! Although I am not a fan of all of the ad on features and protections that Norton tries to get you to buy within your device protection subscription, I do feel that Norton protects my electronics from viruses and malware!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and an amazing price. Very easy to download and use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and covers multiple devices and the price was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good but tries to upsell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software itself is good and does what it promises. I rated the product 4 stars because: 1. Norton gets very naggy with reminders about disabled browser add-ons and frequently tries to upsell to higher tiers/additional features. This can cause concern and confusion for some users. 2. As of December 2021, Android version older than 8 are no longer supported. Beware if you have older tablets/phones.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great sale price!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any pc owner! What more can you ask for! $20 a year for antivirus and vpn

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nightmare 2026

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version has caused havoc on my computer. I have been unable to access Microsoft Store or many other Apps. Websites that I know are safe are now blocked or inaccessible. The previous version with LifeLock was less of a headache. It apparently gives good protection because you can only access the basics.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Provides some peace of mind with anti-virus scanning for multiple devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Anti-virus

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product easy to install and protect viruses from computer as well as keep privacy safe

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this to protect your laptop and phone

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us