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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 539 reviews
  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is at a great price and the Norton antivirus is great protection for all of your computer computers

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Does what its suppose to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy to install, and for the price when I bought it, it's very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great antivirus. I purchased at a great price. Fast and easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Complete protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and now my device is fully protected. And I can also protect other devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Difficult process but product is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product finally installed. The whole process of downloading and working with Norton and Best Buy sites is confusing. The download wasn't easy but the product is good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    VPN - Useless (no internet connection)

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, nothing special. It upsells you in trying to make you purchase additional items. It will scan automatically, but once clicking on it, it lets you know that you must pay in addition because it's not part of the 360 deluxe package. The VPN is a joke - once it's on, not able to connect. It's good for 5 devices including phones. I added it to my phone, it works so well in keeping viruses from coming in. Once on, tt doesn't connect to the internet. Digital voicemail becomes useless, unable to hear voicemails. Phone calls rarely come in because of VPN being on. Once I turned off the VPN, all of the text messages, voicemails, and missed phone calls came in. It was as if I was in a no service area, and I restarted my phone. I will never get this anti-virus in the future. A complete waste of money.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Concern - Thanks for the review. Sorry for any confusion, but like product name says it includes Security Software + VPN + Dark Web Monitoring for 5 devices for one year - no other purchase required! There are bad actors out there that try to scam our users because of our trusted name - hope that didn’t happen to you?!
      The VPN works for tens of millions of our customers, so for free support contact us at support.norton.com. Hope this helps - DWN norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    complete protection for your pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, great price, completely satisfied with this product

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent antivirus with great features. Good price too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchasing Guru

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Norton for safety when it comes to my computers and phones. I have never had an issue in the past 15 years. I like how they offer different purchasing options.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Nicki6,
      Thank you for sharing your experience! We truly appreciate your loyalty to Norton over the past 15 years. It’s great to hear you’ve never had an issue and that the flexible purchasing options make it easy to choose what works best for you. Providing reliable protection and convenience is exactly what we strive for. norton_us

  • Rated 5 out of 5 stars

    Norton 360 Digital Card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the digital copy quickly. I was able to do most of the installation myself. I had a little trouble with my IOS devises, but I called them and the quickly walked me through the process on both devices.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on sale for $29.99. Product works very well for me, not nearly the system hog it used to be. Solid protection coupled with Life Lock service and VPN make this great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great software.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on black Friday for very cheap. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I bought for all the Family and works great

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Pretty good, get it when there's a sale!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, like the VPN cause it actually works. Appreciate that it could be applied on multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price for the number of devices. Very happy with this year long purchase.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    My norton anti virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton Anti Virus is very good and treats the computer very well and it also deserve better buyers uses.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi JohanP,
      Thank you for taking a moment to share your review! We’re really glad to hear that Norton 360 Deluxe is working well for you and keeping your computer protected. It’s great to know the product is delivering the performance and security you expect across your devices. norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection and VPN is included. My only complaint is that you have to keep checking that the VPN is still on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    no coment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent. good. easy installation. cheap. and faster

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Norton

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to purchase but i got talk into by a sales person. But this was not the original item I want to purchase and I was on my own to order on line. Nobody did not want help.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi TIMS,
      Thank you for taking the time to share your experience. We’re sorry to hear that your purchase didn’t go as smoothly as expected and that you didn’t end up with the product you originally intended to buy. We understand how frustrating it can be to feel pressured during a purchase and then left to complete things on your own without the help you were hoping for.

      Please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great program with good features. Easy to install.

    I would recommend this to a friend