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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 173 reviews

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Rating by feature

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the 360 Platinum antivirus software's comprehensive protection, ease of use, and the inclusion of a VPN. Many users appreciate the software's performance, dark web monitoring, and device compatibility. While the auto-renewal feature is mentioned as a minor inconvenience, the overall sentiment leans positively towards the software's features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 173 reviews
  • Rated 5 out of 5 stars

    Best price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the best price you can find from Best Buy. I'll be back!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my systems safe and secured and will recommend this product to anyone needing security on their pc

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love norton and the protection we receive on all our devices.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product as described. Downloaded and working as described.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry H.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the family computers to be protected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of Nortons was super easy to buy and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got exactly what I wanted at a price I could afford.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what you would expect from Norton. Good quality protection at a decent price.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good antivirus and great protection for my devices. Totally recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product works excellent for my devices that i have it on

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Norton is working

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Norton 360 for my family's devices. It seems like it is working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a very nice item. It is doing a good job at protecting my equipment.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints so far. Just started using it on devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Norton for 20 years and the product always comes through for me

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Antivirus

    Rated 4 out of 5 stars

    Hi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 is the best I think it the best Norton 360

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no problems with the 360 version with the others out there I had problem with the VPN interfering.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work very good with laptop and smartphone,tablet This is my second purchase and it works perfectly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    to whom it will concern.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed Norton 360 on my Mac books and iPhones. how does a great job for scanning for all unsafe webs and found some dark web. however it won't let me block it or delete it. it keep popping up over and over again. I end up went into Apple Store asking for help and apple associates help me removed those dark web that lock in my iPhone and secretly callecting all my credit card info. so I dicided to uninstalled Norton 360 and no longer need it because it did not work for me at this times. thank you for reading my feed back.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience. We’re glad Norton 360 helped identify unsafe sites, but we’re sorry to hear about the issues you faced with blocking and removal. Our goal is to provide complete protection, and your feedback highlights areas where we can improve. If you’d like, our support team can review what happened and offer guidance to prevent similar issues in the future. Please visit https://www.norton.com/support for assistance. We appreciate your input and hope to earn back your trust. norton_us

  • Pros mentioned:
    Antivirus, Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quick to install, lots of coverage, minimal hassle

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I've had various antivirus programs based on whatever the deal is running at the time. In many cases it's possible to get an Antivirus program for free or cheap based on current rounds of rebates, and without going with no-name options, I've tended to do very well in that regard. For the last few years I've been using a specific antivirus that has recently increased the amount of nagging they give to the user in terms of upgrades for other services and renewals for their own AV. I find this not only annoying but insulting for an application that you've paid for to constantly nag you with zero option to disable that nagging. When given the opportunity to move to Norton, I did so without a second thought. Norton 360 Platinum combines many of the features that the big name AVs have now, between password vaults/locks, VPNs, the antivirus itself, firewalling and many other features, it basically runs the gamut for what is expected in a premium product. Add on that it can protect 20 devices across basically every major name OS out there, and it really is one of the most complete options. Installation is very straightforward, as you'd expect. You set up your account at Norton, login, decide if you want auto-renew, then download and install. The installation honestly could not be easier, it's a one-click deal, and while you *can* go into the installation options, there's no real need to do so. Once it installs it recommends the standard baseline AV scan, lets you set up certain things like VPN if you desire, and you're good to go. The interface looks a lot like the AV that I'm coming from which honestly isn't terribly reassuring, but so far it hasn't nagged me incessantly about features that I dont want, or dont want to pay for. It seems to be relatively lightweight in terms of 'bloat', which was never one of Norton's strong suits, so it's good to see they've gone this direction with the product. Overall it's a streamlined and easy setup. Usage appears to be quite unobtrusive, which I appreciate, again I havent seen much in the way of nagging from the application and I hope as time continues that this doesn't change, but for now I'm happy with it. VPN is an easy one-click setup, although probably not something I'll use a lot of as I have an existing VPN provider, but if needed, it's nice that it's there. Bottom line is that it's not expensive to buy new, a quick and easy install, and can work on up to 20 devices. There's very little to complain about here. The fact that it doesnt nag the crap out of me makes it a win in my book. Good job Norton.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but too many add-ons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine but there are too many pop ups to upsell. I’ve been offered at least three add-ons that cost more than the antivirus itself. Of course you can decline, but it’s just annoying.

    I would recommend this to a friend