Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$49.99

Customer reviews

Rating 4.3 out of 5 stars with 196 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

85%
would recommend
to a friend

Customers are saying

Customers are satisfied with the protection that AntiVirus Plus provides, as well as its ease of use and antivirus capabilities. Many appreciate the price and performance of the software, with some finding the password manager useful. However, some customers have experienced issues with downloading the software, while others have noted concerns about speed and the auto-renewal process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-196 of 196 reviews
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    The link to download the software did not work

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried many times but the link to download the software did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not recommend to afriend.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the way I was trick to pay for this product. I paid in the store , and I paid online too with the same credit card. I don't think that my computer is protected because of the different code and keys number that I was getting. Please if you can check your record and send me another code to reinstall the Norton antivirus plus.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Norton antivirus

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After i download the antivirus everything stop working . I still haven't go to the shop with the laptop to figure out what is wrong. If i could have my money back it will be nice .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase it coz I thought it will be convenient for me but ended up getting frustrated it won’t download on my laptop :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't download it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my digital content mail from Best Buy, but URL isn't working, I've tried everything. I wan to return it.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi There, I am really sorry that you had to experience this. Please follow instructions here www.norton.com/setup download Norton Antivirus Plus to your device. If you experience any issues downloading, please send us an email to customer_feedbacksupport@nortonlifelock.com with more details and we will help you get it sorted. Thanks! Symantec

  • Rated 1 out of 5 stars

    Cannot install outside USA

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to install outside USA. During the search of the item it was stated that it needed to be use within USA only

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to download ~

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't been able to download. I want to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could never get it to upload to my computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this online and couldn’t get it to down load and couldn’t find the email again to try over

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad subscription

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys pulled my subscription before I even got the computer to download it a rip off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NEVER BUY AGAIN. The product is horrible doesn’t not work with certain types of windows computers and doesn’t Not complete setup to ever use.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Norton Antivirus is compatible with Microsoft Windows 10 (all versions), except Windows 10 S.
      Microsoft Windows 8/8.1 (all versions), Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later. Please follow instructions here www.norton.com/install to download Norton Antivirus to your device and let us know if that helps. Thanks! Symantec

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just go to the Norton Enrollment site, put in your payment information (they won't charge you for the first year and you can cancel before its up) then you download and install. Nothing else to it. Being used to protect a gaming laptop just acquired. Runs very light. No impact on system performance. Price on sale was right too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    norton antiversus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competitive price for the product less than anywhere.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review, Kusum!
      We’re glad to hear that you found Norton AntiVirus Plus at such a competitive price. It’s great when strong protection comes with solid value, and we appreciate you taking the time to share your experience.
      Thanks again for your feedback—stay safe online! norton_us

  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for your computer and laptop and more so don’t wait

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I recommend it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best protection, I highly recommend it for anybody.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the constant nagging to buy more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three months, I've uninstalled it. The app is designed like an advertisement, giving you notifications multiple times a day nagging you to buy more services. I could not find a way to turn it off, there was no option in settings. The things that I paid for were buried in the interface beneath all the reminders of the services I didn't have. I had to click so many things just to start a scan. Even the uninstaller was a terrible experience, with the interface not fitting in the window so I had to uninstall via an official "remove and reinstall" app from Norton's website.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    download

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked on my email to see the 'Your digital download is ready' which took me to a page. I clicked 'Continue' in the Digital Library to download the product. To take me to a page that is now saying the 'page not found' 'We're sorry, something went wrong'. I did not expect this to happen and now I am unable to download the software. I want to return it for an exchange for the physical. I suggest to get the physical version if you don't want to have problems with downloading the digital version.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Roseline, I am really sorry that you're experiencing this issue while downloading Norton Antivirus Plus. Please follow instructions here www.norton.com/setup to download Norton Antivirus. Thanks! Symantec