Customer Ratings & Reviews

Defective! Leave it to Best Buy… every single purchase in the past 2 months has been garbage!

Absolutely horrible product. Smelled like it was on fire from the beginning. Needed new parts after barley a year of very light use (not related to the electrical fire smell that never went away). It still worked so I couldn’t throw it away so I gave it to a thrift shop. Sorry to whoever probably payed $5 of their hard earned money on it. Customer service left lots to be desired at Best Buy and Nutribullet.

This product smelled like an electrical fire the first time we used it. I thought it was just new and the smell would go away. After only a few months of light use it blew out a black powder on my wife. Best Buy’s customer service was very typical for any large company. They cannot do anything to help if you are just a little bit outside of their box of rules. Bad experience with the product, bad experience with Best Buy.

My family has used a Nutribullet in the past. We had the old model for over 2 years and it stopped working. So we went ahead and bought this one. We knew something was wrong from the get-go. It made this really loud noise when blending and a few days ago it literally wouldn’t stop blending unless we completely unplugged it. Very dangerous. I wish they still had the old version which we loved.

I purchased this product to make smoothies. It's used mostly on weekends - about 2x weekly. The first problem I had with it, was the actuator tabs became stuck and it was impossible to operate the unit. This needs to be maintained by scrubbing the actuator tabs with a toothbrush to keep them clear. I've never had that problem with any other blender. The second, larger problem, is part of the base is not metal, but painted with metallic paint. The piece that is the top of the base (it looks like a large ring) began chipping after just over a year of use. Tiny flakes of metallic paint fly off the blender when it's in use due to the vibration. The paint flakes go all over (i.e. on the kitchen counters, in the fruit basket, etc). I contacted Nutriliving who referred me to Product Support. Product Support said paint flakes blowing off the unit are a "cosmetic issue." I said it was clearly a food safety issue since it's impossible to keep paint flecks contained. The Product Support Specialist said it was safe because the paint was BPA free. So, in short, Nutriliving believes that ingesting BPA-free paint flakes is not a problem the company wants to fix.

I exchanged my previous bullet because it was overheating. This one overheated the first time I made a smoothie. I’m going to return it and go with something else. Bummer.

The first time I fired up this thing, I thought it was going to start a fire in my condo. The smell of a burning motor was strong. I like the size of this and the way it looks, but, really, after the first use, the motor is frying out...

It quit working in about a 1 1/2 months and you cant return or exchange.

Don'ts work good how they said, is uncomfortable to use. Smell like burn, even when i just try to blend my powder protein!!

At first everything worked well but soon it turned out to be a horrible product, not reliable, and definitely not safe to use since I almost burned my hand twice due to it’s multiple malfunctions. Not worth it

One month after purchase and we are having a problem with the blade assembly. The blades get dull very, very quickly. Once the blades get dull it is not, repeat not a good blender. The blades have difficulty with frozen items of any kind, ice, mangos, blueberries. This is not worth the money at all.

This is my second purchase of the same product, within 5 weeks it broke. I had to return it to Best Buy, on my next purchase going with a different brand.

After only 3 days of use, this NutriBullet stopped working. I looked online to troubleshoot it and tried cleaning the tabs (as many have mentioned) and it still won’t work. Returning unit to store for exchange. Hopefully, next one works better.

Best Buy is the worst experience in my life. Spend your $$ somewhere else!

After 2 weeks of use it has broken down on me. It is hard to lock the container for blending and it continues to run even after I release it. I hope I can get this replaced. So disappointed...

Rubber on lid keeps coming off. Splashed everywhere.

I bought this product for my mother. It leaks easily from the lid. The lid did not screw on easily and evenly. Did not like this product.

Stopped working after a month I used it maybe five times before it stopped working out of nowhere

Don't waste your money. buying a food processor or a really good blender would serve one better.

very disappointed in this purchase, did not even last for 1 month and broken...have to return. Hopefully the next one I get will last.