Customer Ratings & Reviews

This is an extremely frustrating waste of $150. Do not buy this product. There are numerous competitors that do almost the exact same thing but with a little bonus: they might actually turn on. I've had this device for less than 12 months. At first, all was well, and the video quality looked good and had wide compatibility. At first the Shield refused to turn on every now and then, possibly just to keep me on my toes. I could get around this with a hard reset: unplugging the power cable and waiting a ten count before rebooting. This worked intermittently for a few more months before the device simply bricked. It output no audio and no video, making it only suitable as an extremely expensive and poorly shaped doorstop. Merely figuring this out was itself a chore as the Shield has absolutely no external lights, indicators, or otherwise to communicate its status. Once I ruled out the cable (tested) and the TV (tested) only the Shield remained the problem. NVIDIA did send a replacement. This lasted all of 1 month (bringing the total number of months I got out of this $150 purchase to a whooping 10) before dying exactly like its predecessor. Perhaps not "exactly like," as this 2.0 unit skipped the hard reset phase and went straight from operational to bricked. This is a completely unacceptable level of QC or build quality from a $150 product. NVIDIA could - and should - send another, but that would do little to mitigate the immense frustration of an extensive steaming box utterly failing at doing the single most basic tasks for which it was designed. Do not buy this. If you want to get the same experience, turn off your TV and look at the black screen. Burn $150 in a small pile next to you. There you have it.

Purchased on dec 1, 2023 & the remote is not responsive at all on dec 21. Called Best Buy & was routed to Global calling center because all stores are busy with the holidays. So it will cost me lots of incoveniences by taking time away from caring for my elderly disabled mother to return this in person. I trust that BestBuy will make things right with customers courtesey for fair compensation of unsatisfactory experience with product failure within a short time

This USED to be the only TV stick with an AD free experience (ads and recommended content could be disabled in settings). I purchased this (and paid the premium price) with that knowledge in mind. However about 2 days ago they changed the interface. SURPRISE! There's now large ads at the top. DO NOT BUY THIS, IT IS NO LONGER WORTH THE MONEY, IT IS NOW A GLORIFIED GOOGLE TV. Best buy should remove the video on this page showing the old interface. It is now misleading.

Performs very poorly with Plex - Crashes often and becomes completely unresponsive when playing 4k HDR content. It's way less reliable than even the cheapest Roku devices if you mainly use Plex. Avoid.

Would not Display Dolby vision content, not from vudu or disney plus! Only showed hdr10. Tried fiddling with the setting but it would just not show anything as Dolby vision. Tried Firestick 4k and that showed dolby vision no problem!