Customer Ratings & Reviews

We have a Samsung KS8000 from 2016. The built-in Plex app no longer functioned the way I wanted it to. This device is fantastic. Throughout the week this gets used heavily. Mainly use it for Plex, Pluto, and a couple other apps. Eventually I'll get around to playing with the other features. Until then we will continue to enjoy it.

Best android streaming device out there. The AI upscaling sets the gold standard. Well worth the money. Highly recommended.

It was easy to install. It was easy to program. Its compatible with my tv. Easy to use. Great apps i use. I like it a lot.

FAST NEW REMOTE IS AMAZING I MUST ADMIT PEOPLE MADE THE AI UP SCALING OUT TO BE BETTER THAN IT ACTUALLY IS BUT STILL LOVE THIS UNIT

A great device for upscaling if thats your goal, Apart from that nothing jaw dropping.

Works absolutely as advertised. Been using this for about a month with no issues

and did more than what I expected; probably no more Firestick for me

I've used this for 8 months, and I'm more than happy with it. No crashes (although it does often need to be reset if the internet goes down while it's running), very responsive, and has no problems serving as a Plex server with a 4TB external hard drive hooked up to it. Very happy with my purchase. Yes, it was a bit pricey, but I feel I got what I paid for. I do wish the battery cover wouldn't keep sliding off the remote, but a single small piece of tape handled that.

***I returned this product*** I had never returned a product before at Best Buy, and rarely return products anywhere. Best Buy is not the reason why I returned it (everything went great from their part). The reason why I returned this product is because of what the manufacturer, NVIDIA, has done to this product recently, changing it into a much useful product than what it used to be, and what it is still erroneously advertised as of the date purchased, including in NVIDIA's website as of the date of purchase, creating confusion to anyone looking to buy it, as the information found in the manufacturer's website should be the most reliable. As of the time of purchase, there are pages in their website that have been removed or emptied (a dead end) even though other parts of their website link to it, including links from this product's page(s). Some other pages still include information about feature(s) that have been removed/discontinued by NVIDIA on this product, via a software update, but it is still not clearly informed to the consumer as of the time of purchase, and some retailer(s) still have the outdated information, overselling the item. If I had been able to find the updated information, I would have saved the hassle of buying this, having to return it, and saving the retailer from having one more open-box item. To make it worse, searching information about removed feature(s) in search engines still come up and links to the outdated product's page at the manufacturer's (NVIDIA) website. In addition to this, the removed feature(s) still shows on the product's settings, but it's disabled. I bought this product for two reasons, despite finding it expensive for what it does, as follows: 1) "Gamestream" - This product used to include a feature that allowed users to stream games from your PC (equipped with a qualified Nvidia graphics card) to the Nvidia Shield hooked up to your TV and other devices. This feature was removed in mid 2023, possibly in favor of an online service called GeForce NOW, that doesn't exactly offer the same, and doesn't need the NVIDIA SHIELD box, as it can run via a free app in most Smart TVs, so long as you create a GeForce NOW account, which takes me to the other issue I encountered—although they have a free account tier, no matter how much I tried, their website said the free tier was full/to capacity, leaving the paid ones right next to it as the only option, which also limit the amount of time you can game with it. To a gamer looking for these features, removing Gamestream makes this SHIELD box useless, as all there is left is a very expensive, ~$200 glorified smart TV app that does very much what a Firestick does, which is much cheaper, and pretty much all TVs today are smart TVs that include a Smart TV menu with about the same or better options, with the exception of the upscaler built into the NVIDIA SHIELD, which takes me to the other feature that put some weight towards my consideration to buying this. 2) “AI-Enhanced” upscaling - This feature called my attention, and it worked but not as good as what I saw advertised. I did extensive testing and comparison with and without the upscaler, and the sharpening was mostly on text and some objects in the foreground, however, to make it noticeably sharp enough (on Medium or High), text's borders would look wrong, similar to when you put your TV's sharpness to the maximum. Another issue is that it wasn't working with all content I tried it with. For some of the content, the AI said there was no upscaling needed, so it didn't activate (automatic detection) even though I was watching content in lower resolution than 4k. [-] Featured con of this product for those that get to use it long enough: The battery in the remote is not removable or meant to be removed by the user, and the remote does not have a plug to charge it. [-] It does not include an HDMI cable. Explanation for my rating on Best Buy: "Overall rating*" Fair (2 stars): Due to the video game streaming feature being removed, which was the main reason why I bought this product, a rather expensive upscaler that wasn't available/active for all content I watched/displayed on my TV, and a Smart TV app that many other current devices offer, on top of the product's price, I cannot give it more than 2 stars and would not recommend this product. "Value": Poor (1 star): At ~$200, this product is too expensive for what it does, especially after the removal/discontinuation of the "Gamestream" feature. There are better options for Smart menus, and much cheaper, and you can use the GeForce NOW app/online service on some/most current Smart TVs, so it pretty much leaves it to whether you would be willing to pay ~$200 for an image upscaler that works somewhat better than the one built into todays' Smart TVs, but not that much more impressive. "Quality": Excellent (5 star): I must give it to NVIDIA that they did make this product very high quality in terms of the overall build and looks. It is stylish, and the controller looks fancy in comparison to most remotes as of 2023. "Ease of use": Average (4 star): I found it to be OK'ish, simple enough but mainly because it barely has any settings; not really many options for the user.

Product gives the opportunity to view shows and movies new and old long after the availability has expired. But the process to do this is not user friendly. Maybe for a techie it could be easy.

We have 5 Shields to replace cable boxes when we cut the cord. This one is even better than the 2017 version. The upscale 4k looks great.

The SHIELD has sooo many uses and gives you access to sooo many options of viewing tv, videos, movies, etc. Lovin life.

Purchased to replace appletv 4k. Does Dolby vision and atmos across multiple apps, and streaming

Love the shield and how fast it is. Wouldn’t use any other device!

Good media player, can run a little hot, so be careful where/how you place it. Helped with frame rate/picture quality on older tv.

This is probably the best streaming Box out there why it's getting a little outdated but I still would recommend

I never knew about this product, but extremely happy that I did invest the money to purchase this NVIDIA SHIELD!

Streams seamlessly and with out all of the issues we had with the FireStick and the Google TV hardware.

Absolutely love it… Did exactly what I needed……..

Works as advertised. Dont know why i have to leave a certain amount of text for the review though.