Customer Ratings & Reviews

The shield doesn't automatically change refresh rate for judder free 24fps playback, though it has a beta feature you can use to match refresh to video framerate it doesn't work in a lot of apps. If your TV doesn't take care of the judder on its own then you're gonna have a bad time. The AI upscaling is completely unnoticeable unless you increase the detail level to max and then it just looks like noise. It's completely useless. The prime video app loses sync between video and audio and the Shield also doesn't support HDR10+ even though Android has already implemented support for it. Also doesn't come with a controller like the previous model.

Not as great as advertised, especially with Nvidia removing key features.

This used to be the best streaming box available, then came the google update that blasts the home screen with adds. I paid a premium for this box so I wouldn't have to see adds, DO NOT BUY one of these! I would give 0 stars if possible.

I purchased Home theatre services from Magnolia, a service provided at Best Buy. It has been more than a month. I paid all the money upfront, and I am still waiting on my projector to be installed. I do not understand how Best Buy does business, there is no communication on when this will be installed. This is absurd that you have to wait for so long after the fact that all the payment was taken upfront, Poor service by a company as big as Best Buy not at all happy.

Do not but this thing, it’s pretty clear that NVIDIA has no intention of supporting it long term. I brought this primarily for the ability to stream my PC to it via GameStream, only to discover after purchase that the feature had been pulled some months before my purchase. This despite the fact that the feature is still advertised on NVIDIA’s product page. It is also extremely slow, with poor download speeds and video quality. Avoid this product.

Bought this unit in June. Two weeks ago, it refused to connect to the internet. It connected to my router but not to the internet. I have two laptops, 2 ipads and a Fire TV, all of which are working fine without any problems. After trying over and over again, I decided to reboot and reinstall from the beginning as a new device. That took care of the problem, but two nights ago the same problem again. Guess what, I have to start over again as a new device to get it resolve again. I am giving it one more chance, if this occur again, I am calling customer service.

Great technology riddled with issues with no clear answers in site

I bought this thinking that it could easily run my Plex media server while allowing me to access other streaming services. Now I’ve worked in multiple technical support jobs and I can say this is one of the worst devices I’ve ever wasted money on. Will it connect to my other computers? Well only if I change multiple settings on it as well as on my other computers. How about a direct connection with a usb cord? Nope. I’ve tried it multiple times, looking up multiple support articles to fix it, none have worked. I’m supposed to be able to control it with Alexa too. Another big nope! Every time I follow the steps, it says it’s connected and then doesn’t work. My Plex media server crashes constantly, the Nvidia shield won’t recognize my hard drives, or I have to restart everything multiple times to get my Plex up and running again. And while I was writing this, everything stopped and the system restarted. If I leave the Nvidia on, when I turn the tv on the next day, no signal is sent from the Nvidia to my tv until after I unplug the HDMI cord and plug it back in. Bottom line: waste of money. Buy a small computer with a wireless keyboard and mouse.

Overall this is a decent device to use as my smart tv device. Hulu no longer works. I’ve uninstalled and reinstalled, reset the whole thing to no avail. My other big problem is that dang Netflix button that sends to be ultra sensitive. It gets pressed if you sneeze too hard I wish I could deactivate the Netflix button.

Not impressed with overall visual performance over other media devices. There are some good features but not enough to justify the cost and lack of better video/audio.

Currently only used for video streaming because every game is laggy. Game streaming should only used with a cable connected.

The Nvidia Shield Pro is a top notch streaming device & the best. I have two Shield devices already & bought another for my girlfriend. If you want the best, go with the best & buy the Nvidia Shield Pro.

Was great until last update. Now it has ads that you can't get rid of. Right at the top. Crap I don't care about but Google thinks I should care about. You get Angelina Jolie, Mark Walberg, Miley Cyrus, The Rock, and a drag queen and there's nothing you can do about it. I paid $200 for good hardware and a clean UI. It was pure and awesome. Now it's just dirty and sad. Save your money and get a fire stick because your stuck with ads anyways. Sad.

Its ok but not the best it isnt adapting to my surround sound well and its sending out distorted sounds

Was not really as promised since not all apps were compatible.

Doesn’t matter where you buy this (I’ve bought from Amazon and BestBuy), the Nvidia shield is. Buggy mess at the best of times.

Works Great. Theres a noise on some channels though.

Great as always, this is my 3rd Nvidia, I am still using my first 2 but this was a gift for my 74 year old father in law. He uses it everyday and it was a very easy learning curve for him

Worked pretty good, wish it worked with Directv stream.

Does not support Directv Stream. It will not allow you to download the app.