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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.6 out of 5 stars with 4393 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the SHIELD Android TV Pro for its overall performance, speed, and streaming capabilities, highlighting its ease of use and excellent remote. Many users appreciate its 4K capabilities, AI upscaling, and suitability for gaming, as well as Dolby Vision support and storage options. The main concern appears to be its price, with a few users mentioning occasional lag, ads, and issues with the interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 4,393 reviews
  • Rated 5 out of 5 stars

    Best 4k streaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is dope, the interface is fast and responsive and the 4k upscaling is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need to play any type of media, let this be the way to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Android box .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Android box I ever purchased. Fast upload and great for streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nvidia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice. I have owned an Nvidia for over a year. I purchased this one for a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well this help me a lot with my TV very good quality made everything more easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The only problem is that it runs android and it can be a bit finicky sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Streaming difference maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful processor. No buffering with gig ethernet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for streaming. it is super fast easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great selection and capabilities with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will definitely recommend

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got 3 very useful need 3 more. I hope I can get them soon always recommend my friends .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!!1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of hidden features that would put you in the mood to watch movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shield

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best streaming box on the market. OTA updates keeps everything running new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This goes head to head with the Apple TV 4K. I love it, If you’re an Android user, this is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Android TV device you can get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want an android tv streamer then you cant get anything else that is better than this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best media player out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth shield these are the best media player to date for all your streaming needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast media streaming device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast media streaming, i like the plex media server, maybe buy one more for family members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Streaming device ever built!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the older version for several years. The new one is definitely an upgrade. Highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the shield. I can plug it straight to modem and make streaming much faster with no buffering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Shield

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive...but excellent quality for gamers and streamers alike.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never got Gamestream to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for one reason, which is the Game stream functionality which I never actually got to work. We weren't off to a good start with unboxing the Shield itself. No HDMI cable included - not really a problem, but this wasn't mentioned on the box so I had to go digging for one to start setting this up. I could see this being a pain if you don't have a spare off hand however. There really weren't any instructions included within the package other than to plug the device in - so not really helpful at all. Once things were powered on and setup with Google, I had to restart the device at least 3 or 4 times to get it to connect properly to my PC. There were some initial updates it ran through, but it wasn't until restarting again, and again, that it downloaded some other prerequisite update for Nvidia games and eventually connected to my PC. Keep in mind that I was never prompted to update - it just threw error codes. Also not helpful. Once connected to my PC, there were numerous games (Hades, Doom Eternal, to name a couple) that were mysteriously absent from my Game stream library even though they show up in my GeForce Experience program on my PC. After pairing my PS4 controller via Bluetooth, I launched Bioshock Infinite, got to the title screen, and the Game stream wouldn't accept my controller inputs and kept flashing a high packet loss error. This is running on a Netgear Orbi wifi6 configuration where both the PC and Shield are in a room with an excellent wifi connection and on the same band (5 GHz). One might argue that I need both my Shield and PC to be hardwired for this to work, but the whole point of me buying this was to NOT having network cables running to every corner of my living room. Kind of defeats the purpose of network streaming if everything needs to be hardwired together, doesn't it? At that rate I might as well run a 25 ft HDMI cable from my PC to my TV across the room. I'm sure there are those with an ideal setup (i.e. PC hardwired into the network and the Shield hardwired into the network), but honestly, even if that were the case this whole experience has been a buggy mess not really worth the $200 in my honest opinion. At this point I've been trying to get this up and running for over an hour and it's going back to Best Buy tomorrow.

    No, I would not recommend this to a friend