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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.6 out of 5 stars with 4320 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the SHIELD Android TV Pro for its overall performance, speed, and streaming capabilities, highlighting its ease of use and excellent remote. Many users appreciate its 4K capabilities, AI upscaling, and suitability for gaming, as well as Dolby Vision support and storage options. The main concern appears to be its price, with a few users mentioning occasional lag, ads, and issues with the interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 4,320 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the Best Buy phone respresentative I talked to that this unit does 4K and Dolby Atmos in their Disney + app, it did not, returned it. Got a Roku Ultra for half the price and does what they said it does

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivered to wrong location despite canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was delivered to Default location 980 miles away, despite adding a new address on web page. They lost control of their shipping. Won't buy via Ontrack or mail order BestBuy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    nvidia shield pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good at all. it is a very buggy device. the last update they did literally broke it. save your money and buy amazon firestick 4k - same features - just cost less money... will return this product for my money back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device does't want to turn on. I will need to change it. Not happy with the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product streaming box came defective I couldn't set it up. I need to send it back for another box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is not sync at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 2019 version that works great, this piese of crap needs to be recalled

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No Spectrum app

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have a spectrum app. I returned it I've heard good things but if I can get the Spectrum app it doesn't work for mr

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't see a real difference in Netflix quality. Nvidia got rid of gamestream. Can't control volume with shield remote.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Audio sync problems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio sync issues are a daily event. This is a widespread situation that Nvidia has known about since 2019 and they are not responding to it. You're better off getting a roku elite.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't control my volume via CEC to my receiver, my $30 firestick can even do that. Having to point the controller at the receiver and control via ir is ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not woth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work as expected and messed up my TV bad. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid device but the latest update absolutely ruined it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Streaming

    Rated 1 out of 5 stars

    Nvidia at it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use Gamestream and about a month later Nvidia announced they were ending Gamestream support. It’s good for streaming if that’s all you want it for

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Remote

    Rated 5 out of 5 stars

    Best performing streaming TV device.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Android TV and streaming TV available. It pairs well with an Xbox controller or Bluetooth keyboard. The remote that is included with the Shield TV pro is fantastic. Incredibly easy to set up, pair with my TV and sound bar, and controll everything from it. There is no lag between pressing buttons and the Shield's response. Other streaming devices I have used can be slow, difficult to navigate, and freeze up. Shield pro has not. The Google assistant built-in feature just adds to the awesomeness. If you are a gamer, this Shield TV is amazing for streaming games with the Nvidia GeForce Now. You have to sign up for it. There's a free version, but I quickly upgraded to the $9.99/month subscription and I can stream so many games with incredible graphics from my gaming PC on my home network and/or stream from NVIDIA'S cloud. (You don't have to pay extra to stream your own games if you're running them on a local gaming PC.) The GPU in this tiny Shield TV pro is impressive. I have been very happy with my purchase and highly recommend this for anyone who wants the best performance in a Streaming TV device, and for anyone that wants to stream PC games to your TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not easy to used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because it’s does not look clean the dashboard to much going on in it the setting not easy to used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY Made this worthless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this jun 7 it lasted till july 15. Wait 5 minutes for assitance just to get started. NVIDIA put me on permanent hold

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned I would not recommend anyone getting this ad a streaming set

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Excellent, fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it's been around for a while, it's still the best Android TV box. Works great, fast, excellent image quality, uses AI to upsample to 4K, etc., supports most of the latest sound and color enhancement technology. My only complaint is that it should definitely have more built-in storage space than it has. Of course, you can add a USB stick to expand it but that also uses up one of your USB ports. The low amount of built in storage is why I'm giving 4 stars instead of 5.

    I would recommend this to a friend
  • Pros mentioned:
    Streaming

    Rated 5 out of 5 stars

    An honest review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never write reviews but I felt the Nvidia Shield deserves one. I've been through multiple streaming devices over the years such as firestick, knockoff android boxes etc. The Nvidia Shield is just amazing right out the gates and the fact that you can even squeeze more goodness from this thing is a bonus. It's small yet stylish profile complements my Ps4 Pro, Ps3 and Router very nicely on my entertainment center. Not only does it excel at streaming, but if gaming is also your thing it excels at that too, especially in retro gaming emulation. This thing brings back so much nostalgia while ushering in a pleasurable streaming experience in the modern age. I know the price tag can make you second guess but PLEASE DON'T! This device is worth every penny and even double if you look online to get the most out of it. Join the cord cutting revolution and buy the shield!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk junk junk There should be a place to put zero stars

    No, I would not recommend this to a friend