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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 184 reviews

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93%
would recommend
to a friend

Customers are saying

Customers enjoy the SHIELD Remote's rechargeable battery, volume control, voice search, headphone jack, and slim design. They appreciate the build quality and find the remote easy to use and responsive. However, some customers feel that the price is too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 184 reviews
  • Pros mentioned:
    Voice search
    Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Very glitchy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the route for free when I purchased the shield TV. It is handle and responsive when using voice commands, however the biggest issue I have it the glitchy-ness of the remote itself. I will use the directional keys and the volume will change randomly, or I'll try to change the volume and it won't register as quickly as it should.

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We’re really sorry to hear about your bad experience. We would like to replace your remote. Please contact our 24/7 customer care team at www.nvidia.com/nvcc and share this customer reference number 160314-000569 specific to your case.
      Thank you.
      The NVIDIA Team nvidia

  • Cons mentioned:
    Price, Volume control

    Rated 1 out of 5 stars

    Maybe I got a lemon?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very small but well-built. My only gripe I had with it is that the volume would go up and down by itself at random times but only happened when I was holding it. I even made sure no fingers were anywhere near the volume slider, which is touch-sensitive and is accessed by sliding a finger up or down on the remote, below the search button. Besides that, the remote worked great but the volume issue was enough for me to return it and to just use the included controller as the remote, which works very well. I looked on Google and I haven't found anyone else with the same issue I had, so, it's probably a very rare occurrence. If it wasn't for that issue, this would be a 5 star item and highly recommended. Also, the price could and should be a little lower, in my opinion though. Even though I only gave this item one star, perhaps, I got a faulty remote or something was interfering with the bluetooth signal of the remote? I would still recommend this remote if you feel the need to have one, as it does feel weird using a game controller as a remote.

    I would recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,

      We're sorry to hear you were unhappy with your experience. We have not heard about this issue from other customers so we would be happy to help you with a replacement remote.

      Please contact NVIDIA Customer Care at 1-800-797-6530 or at www.nvidia.com/nvccc and reference this number 151109-000212.

      NVIDIA Community Team nvidia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Second one for our home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family purchased a shield tv for our living room and was impressed with the system so we purchased a second one for the bedroom. This controller allows for easy navigation and I would recommend adding this accessory.

    I would recommend this to a friend
  • Pros mentioned:
    Voice search

    Rated 5 out of 5 stars

    Nice remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure this remote would be worth $50, but it came bundled with my Shield TV and it's a nice remote. Feels good to hold and has a rechargeable battery. The voice search works well and is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack, Voice search

    Rated 3 out of 5 stars

    Got it with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if this is needed especially for the price it works great headphone option is good i really only use it for voice search because i have a harmony remote

    No, I would not recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    A must have for the Shield Android TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly think that this should always be included with the Shield Android TV, I got mine bundled with it for free. I love the headphone jack on it and the buttons are very responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    can't ask for a better remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this remote its rechargeable and i could privately listen to my Netflix or play games with out anybody waking up just connect any headphones to the control and your good to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so slim and nicely made, looks great sitting around the house. Pro tip: slide your finger up and down the bottom center to raise or lower the volume. Sweet!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    christmas freebie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    free promotion with christmas bundle purchase I don't think I would have purchased it otherwise, a little steep at $40 bucks check it out on, {you tube}

    No, I would not recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Great Remote For The Nvidia Shield TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Remote For The Nvidia Shield TV. amazing features included touch volume controls and headphone jack for private listening.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so i wouldn't have to hold the gaming controller all the time more comfortable to hold works well for video viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The N visits shield remote ID a must have is toy own an Nvidia shield tv. The headphone jack is great for private listening

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Came free as part of a black Friday promotion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen this remote for free as part of a Black Friday promotion it is a great product but I do not see myself paying $50

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice, not really worth the high price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what is suppose to. $25 would be a more reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Excellent remote for excellent system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No looking for batteries - internal battery charged by usb. Controls are smooth and work the first time you touch the button. Much better than all other android remotes. Only different thing is the volume button is quite sensitive so takes a bit to get used to, but like the slide feature.

    I would recommend this to a friend
  • Pros mentioned:
    Voice search

    Rated 5 out of 5 stars

    Great little remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote works well, voice commands work except for Netflix, which I hope they fix in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and compact design. The remote is pretty responsive and the volume feature is cool. My only gripe is cost. For $50 I expect some other features like mouse capabilities. The fact that you could download an android remote app to do the same thing, and it's free, makes me question this remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super great accessory for my Nvidia system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this remote for my Nvidia to watch movies as the one it comes with is ideal for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Voice search

    Rated 5 out of 5 stars

    Great poduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is awesome the search feature works great it recognized what i saying fast and easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice remote, but the controller is good too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the remote as part of a combo deal. It was shipped separately and arrived a few days after I purchased the Shield (which I picked up in store). It is a nice remote and certainly sleeker than the controller. Since I do not do much gaming, I've mainly been using the remote, and it works fine. I will say that I do prefer the volume controls on the controller. Other than that (which is a minor gripe), it works fine.

    I would recommend this to a friend
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