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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2635 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are positive about the SHIELD TV's streaming capabilities, performance, ease of use, and 4K picture quality, with many praising its gaming functionality. However, customers are negative about the remote control design and some experienced issues with lag and WiFi connectivity. A few also mentioned the price point as a potential drawback. The user interface also received mixed reviews, with some finding it clunky or difficult to navigate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 2,635 reviews
  • Rated 4 out of 5 stars

    its a shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good would have given 5 but nvidia could do better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok. But it tends to freeze on and off. ........

    I would recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We’re sorry to hear about the freezing that you are experiencing. If you continue to have problems, please reach out to us at [email protected] and include a link to this review so that we can help you get this resolved. nvidia

  • Rated 4 out of 5 stars

    Good for running PS Vue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well, but can use improvements. Use it for my PS Vue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything you need and games. We use it everyday.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great upgrade from the predecessor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the device performed well. I love the smaller form factor. GREAT bump in processor and overall great experience. The only downside was the fact that I had to wait an hour and half for the system to do it initially setup and updates. Updates that you cannot skip!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity is great. Product is what I was looking for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the system. It became glitchy and Nvidia said they’re going to replace it. We haven’t received it yet, but love it when it isn’t randomly turning on or exiting apps while watching

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Nonresponsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Good list of app selection. Able to remove accounts easily. 5.0 GHz WiFi connection. Cons: Remote is slippery. No grip whatsoever. Unable to uninstall unwanted apps. Volume slider needs works. Will not responds at times. Non-responsive at times. I would press the Select button, and the system would not respond for about 15 – 30 seconds. And this happened consistently. I finally had to exchange it. The second one seems to work much better.

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We’re sorry to hear about the issues you are seeing. You can disable unwanted apps in Settings > Apps. We can also help you to fix the remote responsiveness. Please reach out to us at [email protected] and include a link to this review so that we can help you out. nvidia

  • Rated 3 out of 5 stars

    Not worth the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was working fine for first 6 months, then after the update, it keeps crashing, and support is not ready to accept the issue with device. very much disappointed. for this roku or fire stick would have done the job with less cost.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sufficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device UI is okay, depending on app, can be cumbersome. Bought for sole purpose of YouTube TV, but not very well integrated for user friendliness. Returned product for this reason. Recommendation depends on what it's being used for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So good, but disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using an Nvidia Shield for a while now. With my old TV and setup it was great. Fast, tons of features. But with my new TV it falls short. HDR content is a hit and miss. When it does play it's fine, but if you aren't playing HDR the color just looks bad. My biggest gripe was with Dolby audio. There is a huge delay that I can't seem to get rid of, as well as loud popping sounds whenever I play and pause video, or skip to a different part of the movie. It makes it almost unusable. The controller is great, being able to play my PC games on my TV is great, but the audio issue is just deal breaker for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nvidia Shield is okay. It's nothing special if you're using it for Kodi. The Amazon fire tv box can do the same and just as fast. It has some lame games too that are free. The rest you have to have a paid monthly subscription

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Descent but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as a streaming player it seemed great and well powered. For me it was just so so, as I wanted to run Kodi for Android on it and it worked eh okay. Did not bitstream master audio and boxed seemed to take a bit to wake up

    I would recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We are sorry to hear about your bitstream issues. We have some improvements coming in our next update and can share it with you if you reach out to us at [email protected] and include a link to this review. nvidia

  • Rated 3 out of 5 stars

    Not worth the price, better choice is fire tv box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This imo, is overpriced by 75.00 or more. Lack quality apps, and most streaming apps arent availible via play store. Streaming Performance and game play is good. But for the 200.00 price, it is very lacking.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Audio clipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast response to remote and loading content. But i ended up returning it because the audio would drop out intermittently. Tried to resolve the issue with Nvidia to no avail.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Would probably be great IF......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing worked for me all of 4 days before it just died, no power to it at all. When i did get to use it, it was a decent product, I did not want to re try it so i got a fire TV as a replacement.

    I would recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We are really sorry to hear about experience. This is not typical. We’d love to quickly get you a replacement if you reach out to us at [email protected] and include a link to this review. nvidia

  • Rated 3 out of 5 stars

    Ok for most uses, not mine :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for streaming MLB and IPTV, but have unacceptable buffering issues. Even with more RAM, the Shield underperformed vs. Apple TV 4. Spectrum 200mbs internet service isn't the problem ...

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi Otto,
      We are sorry to hear about your buffering issues. This is not typical. Please reach out to us at [email protected] and include a link to this review so that we can learn more about your issues and help you to resolve them. nvidia

  • Pros mentioned:
    Gaming, Performance, Speed

    Rated 5 out of 5 stars

    Outstanding Entertainment Device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace another streaming box. We were blown away withe speed and overall functionality of the unit. We have done some gaming as well and the performance was spectacular. We added a 1 TB drive and wow! Pros: Speed and Preformance, 4K, multiple sound options.. Easy set up and clear functionality. Cons: None so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nvidia Shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the diversity of the media player however when I play items through MX player it freezes on a constant basis as opposed to the VLC player which freezes less

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Buggy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems ok, but after few days video stopped playing, then no audio. Had to reboot several times. Expected a lot more for premium price tag

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We are sorry to hear that you ran into some issues while watching videos. This is definitely not expected. If you are still seeing issues, please reach out to us at [email protected] and include a link to this review so that we can quickly help you get these resolved. nvidia