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Customer Ratings & Reviews

Your price for this item is $189.99
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The comparable value price is $199.99

Customer reviews

Rating 4.7 out of 5 stars with 2635 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are positive about the SHIELD TV's streaming capabilities, performance, ease of use, and 4K picture quality, with many praising its gaming functionality. However, customers are negative about the remote control design and some experienced issues with lag and WiFi connectivity. A few also mentioned the price point as a potential drawback. The user interface also received mixed reviews, with some finding it clunky or difficult to navigate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,635 of 2,635 reviews
  • Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the overall product works fine, it's exterior looks poor. I'm the type of person to consitentally clean my devices to ensure they are in the best condition, however when I cleaned the smudges off of it using a microfiber cloth, hundreds of noticeable scratches (some large and some small) began to appear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playing video games

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does it play games, you can stream movies also.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Quickest Android player out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better then my old Nexus TV box I had. Check out this YouTube video on setup https://youtu.be/U91FbyOiVA0 This player is fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great streamer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for IPTV. Great for the cord cutters out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the device that I have been needing!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are cutting the cord, YOU NEED NVIDIA SHIELD

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No HBO Go with Xfinity autentication

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system, really disappointed that I can't authenticate HBO Go app with Xfinity credentials ONLY on this device

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Faulty remote, horrific customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Nvidia Shield TV gaming edition in July. In November, the remote died. I replaced the batteries and tried to relink it to the device but it is dead. Then it got worse. I spent hours waiting to reach customer support and then they insisted on a picture of the serial number from the original packaging before they would replace it. I supplied the customer receipt, the serial number, etc to prove I bought it but they say that isn't enough! Buyer beware!!! There are many complaints about faulty remotes on the internet and they do not honor their warranty!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Remote came dead out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unforgivable considering the brand and $$$. CR2032

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Cheap, overpriced, overhyped junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed in this device. I was happy user of the previous 2015 model, and naturally was thrilled to buy this new one. When I got it I was immediately unimpressed with the plastic, cheap garbage build, where they removed the charging port for the remote, the SD car slot, etc. It is cheap plastic that gets hot now, old one didn't, and I have now returned two of the remotes for not working. I am returning this and not buying another one. Shame on you Nvidia!!!

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi,
      We are sorry to hear about your experience with the new SHIELD TV. We apologize that your remote was not working. NVIDIA customer care can also help you with a replacement. Please contact our 24/7 customer care at www.nvidia.com/nvcc and provide this reference number 170123-000657 specific to your case. Please note that the new SHIELD includes a remote for free in the box whereas the previous SHIELD did not include a remote at all. We don’t expect customers to view this extra value as a negative. The remote with the headset jack is still an added accessory for the new SHIELD, just as it was an added accessory for the previous SHIELD. nvidia

  • Rated 2 out of 5 stars

    Kodi experience sucks badly on it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else works ok.It needs improvement so it can work fast enough to make the kodi builds work good.We all use it for that.The Amazon fire tv Alexia works probably with Kodi.SHield works poorly with it.Still was having a hard time deciding if i should keep it or not.It does have good graphics.Nvidias shield has 3 gb and should be able to work good with Kodi builds.Which that sucks.It consumes more ram.Not good for kodi if it needs to keep up with everything.

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi Ray32,
      We are sorry to hear about your experience with Kodi. We do make an effort to make SHIELD the best Kodi streaming device so would like to support you better and understand what issues you are seeing. At your convenience, please contact our 24/7 customer care at www.nvidia.com/nvcc and provide this reference number 170208-000479 specific to your case so that we can help you out. nvidia

  • Rated 1 out of 5 stars

    alway crashing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is always cracking on all kinds of apps i could be in the middle of a race in asphalt 8 and it will crash. i was almost close to the ifnish line and i lose all my credits and effort i made to win the race. stuff like this makes me want to smash the whole system and put it in the trash. the game pad remote half the time will not work. the surround sound dont work half the time. this has to be the worest system i had ever bought. it is not even 70 days old and it falls apart. if anybody ask me i'm going to tell them you sell total trash for a product. you are luck it is past the best buy return or this would be going back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WHAT ARE THE RAVE REVIEWS FOR?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIRST OF ALL, I read so much positive on this not good experience for me I tried 2 of them first one was glitchy second just very slow but even worse was the setup and overall use it is extremely complicated heavily menued and to side load or add your own apps games is very very lengthy. So complicated and first off you have to get a good one second you need to be very very high level in tech and computers to understand how to use alot of the features if you mainly want a high quality smart hub with lots of apps go apple tv regret not getting that over this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Faulty Contorller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year, controller giving an issue. The issue trending on Redit. Most of the issue occurs after shield update.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bites

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned many TV boxes over time and seen this one and all the good reviews I seen on it I thought it would be awesome. Boy was I wrong it's hard and time consuming to maneuver around. It got a poor picture compared to my android tv box. I download movies from kodi and APKs and this is a horrible box for media streaming . Save about a hundred bucks and get a nice TV box.

    No, I would not recommend this to a friend
    • Brand response from NVIDIA Community Team
      Posted .

      Hi David,
      We’re really sorry to hear about your bad experience. This is very surprising since SHIELD excels in these areas. At your convivence please reach out to us at [email protected] and include a link to this review so that we can learn more about your issues and help you out with a replacement unit if necessary. nvidia

  • Rated 1 out of 5 stars

    Nvidia shield 16gb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 2 Nvidia Shield 16 gb. Both died after 15 months. Nvidia does not offer any possibility to repair. Would not recommend this product.

    No, I would not recommend this to a friend