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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 9270 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 9,269 reviews
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this from Bestbuy because I didn't trust ordering it from other places. Including from microsoft. There are too many scammers out there. And I'm so glad I did. I received it, downloaded it and it worked flawlessly. I would definitely recommend ordering it from Bestbuy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Keith,

      Thank you for sharing your experience with us. We are happy to hear that Office Home & Student 2019 was easy to download and that you are enjoying it.

      Best,
      Katie
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Simple & Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. Easy to download, works well with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    made transition to new computer easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used geek squad to transfer data/files from my old computer to the new one. Have the yearly program that services our computers. did not buy the new computer from BB. Also recommended an microsoft office product that fit my needs. could not be happier with the job they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item…. Needed this for my new computer…, they use to come with it pre-installed, but now I guess Microsoft isn’t making as much money so we now have to buy this if we want to use Word…. Still a great item tho and not Best Buy’s fault. Or is it?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avoid those subscriptions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the free online version of Office because it would not save files to my hard drive, only to the online OneDrive. Since I always try to avoid subsciptions to anything (Office 365), this product did the trick and should last me many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install, familiar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to install on new PC laptop. Since it is delivered digitally, I get reminders everyday for a week to install it, even though the laptop had not arrived (mildly annoying). But once the laptop arrived it was easy enough to install. I have to get used to some new features, but it's fine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you had an easy installation and that you are enjoying the new features of Office Home and Student 2019.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to install it on my new laptop for homework use with online classes. I figured this was a great investment compared to a yearly subscription. I would recommend this product to my friends and fellow students. Great for both home and school use!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad it was a good investment for you and your workspace! You said it best, your new Office Home & Student 2019 software suite is perfect for any occasion, whether completing school work, or putting the finishing touches on a work project. We're thrilled you have found it suit the needs of your modern workspace! Thank you for taking a few minutes to share your thoughts, we appreciate it.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Purchased word & excel for my home computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried using a free generic version of Word, but had trouble converting my files. Decided to stick with the tried and true for the convenience, in spite of the cost. Bought the more expensive one time version so I wouldn't have to keep paying for it year after year after year after year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad to hear that you found Office Home and Student 2019 to be the right choice for you.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Progress, although some functions were deleted.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some "learning curve" on my own, I've adapted well to the Microsoft Office software. Admittedly, I'm quite glad that I learned some keyboard quick keys to do certain things; and regrettably, Mircosoft took away some of them. But I guess overall, progress has been made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Home & Student 2019 (1 Device) (Product Key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the software for our new computer. I am not really fond of not getting a disc to load my own software, but the online downloading is fine. I like the old way better. I had to actually take the card back to best buy, after trying to load the first one for over an hour with a Microsoft engineer tech. The product codes could not be found by Microsoft. They gave me a case number to provide to Best Buy when I returned it to get a new card. Best Buy gave me a new card after explaining the situation. They were really nice about it and we couldn't understand why Microsoft did not have their own product codes loaded into their own system....The 2nd card worked like a charm and I have all of my new Microsoft software loaded on my computer...shouldn't it be cheaper for customers if they just buying a card to download their products online? something should cost less...$100

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your experience. We're sorry to hear you ran into issues with the installation process but we're happy to learn our Customer Support Team was able to help you out. With Office 2019, you have 60 free days of access to them!

      Additionally, we've created a support website for Office users. It contains hundreds of support articles, videos, and more to help you with any question you might have. Check it out: https://support.office.com/

      We hope this helps to enhance your Office experience.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Functions as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It brings me peace of mind to know that this software is a permanent install and I never have to worry about renewing my subscription. The only thing is that I’d does not contain outlook email but I have not found myself needing it yet. Would recommend at sale price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joseph,

      Thank you for taking the time to recommend Office Home & Student 2019. We are so glad that you are enjoying this product and all it has to offer.

      Best,
      Katie
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Don't like idea of annual fee to use software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software may be great for someone who doesn't mind the annual fee for use of their software and could use extras it comes with, but I cancelled my subscription and opted to go with the one time buy of regular MS office home and student 2019 that works well for my needs.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult to load Microsoft digital and product key card on to the iMac. I believe that it would have been easier just to purchase Microsoft Office on the internet and have an automatic download. I had to return the product key card and get a new code then finally I was able to use the Microsoft Office on my iMac.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What you would expect for a Office product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it supposed to do. Had some issues with the original digital download when we got our new computer. Best Buy corrected the issue and haven't had a problem with it. Really happy we were not stuck having to lock into a 365 product with recurring payments!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what you need and expect out of Microsoft office

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Downloading Microsoft Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloading the Microsoft Office suite was made effortless and took less than 10 minutes to perform. l have used this software for many years and was pleased that it could be downloaded and I did not have to go to the store to pick up a disc of card in order to complete the task.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad to hear that you had an easy installation.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Word

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes getting used to but laid out very easy and compatible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New HP Office Jet Pro 8020

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my new HP OfficeJet Pro 8020 printer. It arrived in 2 days, as promised and was really easy to set up. I set it up today and couldn't wait to try it out. I tried the printer and the copier and was very satisfied with both functions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed to upgrade to work from home during pandemi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy download and install Compatible with my office software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Pro 9015e Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did have some trouble installing the new printer and luckily we called Asurion to walk us through this procedure. It was much easier before to install using a disc rather than having to do it over the Wi-Fi connection. The print quality is excellent and the ease of operation is fine. It's just a matter of adjusting to a new printer.

    I would recommend this to a friend