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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 429 Showing 8,561-8,580 of 9,268 reviews
  • Rated 3 out of 5 stars

    Amazing product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I own the version that I purchase. However I don't like the restrictions that you have placed on this to its access only being for one machine. If I purchase the software I should be able to put it on as many devices as I own.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      If you are looking for a version of Office that can be installed on all your devices we recommend that you check out Office 365.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 4 out of 5 stars

    Exactly what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I expected. Standard Microsoft suite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for a student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for any middle or high school student

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Havent used it much so hard to give a review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some trouble installing it due to so much security

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lenovo computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has asked for review several times already so here goes Made an in-store selection and purchase on Nov 28, 2020. Stated delivery date is January. Thus the only review can be that the computer features and price seem to fit my needs well enough for me to place the order (as yet unfulfilled). Best Buy is pushing for the review. Obviously with unrealistic expectations resulting in a One star rating for BB and NOT a rating for the computer which is not yet recieved (timing as expected).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this version for my ipad. When comparing to the computer version, this is absolutely not as good. So I don't think it's right to charge the same price for it. There are a lot of features missing. Also the program freezes under difficult loads.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Love Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office, but I misunderstood when I bought this package. I thought it included Outlook and it does not. :( I am still using it, and I just have to log on to my Outlook account from the online version. The Best Buy Sales guy never told me that either.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Our Office 2019 packages all have a different mix of apps so you can choose the best mix for your life. If you're interested in having Outlook on your device, you can purchase it as a standalone app from the Microsoft Store. It will easily install and work with Office 2019.

      If you want to speak with someone further about your concerns, contact our Customer Support Team here: https://support.microsoft.com/en-us/contactus/

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Home vs. Family

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office Home & Student I was a little disappointed the reason being this product did not come with Outlook. If you want to use Outlook you have to purchase the Family version. Its basic but it works

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office windows

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get the coverage of word excel powerpoint. Pretty basic office combo. Hope these apps would be free pre installed on laptops in the future. Other than price( which is I believe expensive for what it is) its the basic set up for what you need.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Louie,

      Thanks for your review. If you ever need anything, don't hesitate to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    not thrilled with microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven't come across any problems with the program itself. It wasn't as simple to download as it was the last time I bought one of these. The problem was with Microsoft and logging onto their site in order to download, not the Office program itself.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rose,

      We're sorry to hear you had issues downloading Office. We appreciate you writing a review about your experience so we know how to improve and how to help our customers.

      Since it sounds like you're up and running with Office, know that in the future, our Customer Support Team is always reading, willing, and able to assist you. Contact them whenever you need at this link: https://support.office.com/home/contact

      Thanks for being a part of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Basic. Has Word, Excel and PPT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy, just the tried and true basic programs that work well for everyday needs. Had some issues with activation which Microsoft was super helpful with. Wish I could say the same for Best Buy and their no return or exchange policy for software.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jordan,

      Thanks for letting us know about your Office experience! We're happy to hear our Customer Support Team was able to be of assistance for you. If you ever need help with any Office related issue in the future, know you can always contact us and we'll be happy to help.

      We wish you well and thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    what's good for Microsoft is not necessarily good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft short changes buyers of the one-time Office package by limiting benefits, to encourage one to buy Office 365, where they bill you every year, automatically. A bad marketing gimic that shortchanges customers

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office Home & Student 2019

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because my old Office Suite was 32 bit incription and the new Office Suite is 64 bit incription I have had a hard time learning how to use it. What is also difficult is finding my old 32 bit incription information to use as a guide.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement of 2011 word that quit working on my iMac. Frankly, I preferred the old version better but maybe that’s because I was more familiar. I will say that Microsoft support was helpful when I could not get it installed properly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is what it is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's unfortunate that this product costs so much with the only other option paying a monthly fee. It is a necessary tool, unless you can solely use google products. The product is fine. The cost is a bit much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My current version was going out of being updated, so I had to update to the newer version. Kind of ticks me off, but oh well. I don't use it a whole lot but when I need it I need it so I want to keep it up to date.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    blah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a big fan of the new way of purchasing Microsoft products. Just a year ago, I bought a Laptop and didnt have to purchase a yearly subscription for the pro version. so i had to buy the simple home version for one-time price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad that you have found that Office Home and Student 2019 is the right version of Office for you. If you need anything feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's MS Office and you get to keep it, but the process to get it on your laptop is onerous and the extra work seems completely unnecessary. I get that they want you to use the cloud so they can bill you annually, but this is dumb and yet necessary.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for minimal users

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is sufficient for a typical home user but I had to upgrade as I've increasingly had to work from home due to COVID. This is probably the case for a lot of people so I'd recommend Professional these days.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has always worked well on any MAC i've install it. There are some changes which are a bit frustrating but all in all, a good product to ensure compatibility with others who do not have a Mac and therefore unable to work with Pages

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review and we're glad you are having a good experience using Office Home and Student 2019 on your Mac.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft