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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 431 Showing 8,601-8,620 of 9,268 reviews
  • Rated 3 out of 5 stars

    new computer not set up with words.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up spending over $100 for office when I brought it back to Best Buy/Geek Squad. Never told it would not be on my new computer thanks to microsoft. Need to know what you are getting into.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your feedback. We do offer a free 30 day trial of Office 365 for new users. Next time we recommend you give it a try. We're glad you were able to get Office Home and Student 2019 all installed.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Not easy to install.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the program was installed it was great. Getting it to load in my Mac was difficult and a long process. I am not without skills in this area and it was a pain. They need to make it easier to install.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We really appreciate your review and we'll pass along your feedback about the installation process.

      If you have more feedback we'd love to hear it. You can send it to us here: https://aka.ms/AA4rinb.

      All that said we're glad you were able to get it installed and that you are enjoying Office.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as I thought it was going to be but it works for my needs. If you want the most basis no frills no cd drive unit it works. Basic getting on the internet unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No Outlook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be nice if this version included outlook with it. There was no need to buy the way more expensive version just to get it and would like to avoid recurring fees. Add outlook and it's a 5 star product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not enough education

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was installed on snee computer by the Geek Squad. I am moving up from an old version of Microsoft Office. Was on 2010 version. Not enough practice for me to be comfortable yet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We wanted to chime in and give you some tools to help you as your are learning Office Home and Student 2019. Check out our our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    A must have

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this was a no brainer since I write in my free time. I remember when this came preinstalled on laptops, though. Now it’s an added cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Standard package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With MS office being standard office programs this updated material is what one expects...it does what it needs to do and will do your small household projects and help your kids with their school projects.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works fine, over priced as usual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same old software that everybody uses. Have to buy a new copy every time my laptop fries, which seems like a rip-off. But hey, it's Microsoft, right?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First up load was not checked before I left store.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Update Microsoft office to my laptop. It require a second visit because the initial up load didn’t work. I should have verified it was properly done before I left the school.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't have all the features of the old Microsoft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my name evidently was misspelled, I keep getting messages about my password. Another trip to the store to get another Microsoft card. Waiting for someone to set it up in home.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. If you need help with your installation please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Win some. Lose some.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Microsoft makes a good product for Microsoft. Unfortunately it’s ho hum with my Mac. My teacher taught me to “never mix apples with oranges”; I guess that goes for Apples and Microsoft’s.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Handles all your home requirements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Office suite for home and office is more than sufficient for any home needs. It can also handle most basic office requirements for the home office. It is easy to use and is intuative.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sucks to pay annually

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well ..... what can i say? If you need it then you have to pay for the subscription. I remembered you could get the programs and have multiple users without paying.... times have changed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just ok it does not compare to the cd that was used before to download MS products. This was not user friendly and I had a hard time getting the software on my computer.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Renee,

      We appreciate your review. We're sorry to hear that the download was more difficult than you would have liked but we're glad to hear you were able to get it figured out.

      Have a great one,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Anyone want to buy 2019 Home & Studen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download was smooth and I got all the way to loading... that's when I was informed that I can't use with WIN 7. Oh, well, pays to read the specs - closely.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Instructional materials not included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transitioning from an IMAC to word has been challenging. Seems instructional materials are rarely included these days. I find it cumbersome to have to do your user research on the internet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      If you are looking for instruction materials we have a great tips and tricks page here: https://aka.ms/AA4r1mp.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Not Happy with Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Best Buy install. Program key didn’t work. When asked for help from best buy told sorry item has no return policy and to contact Microsoft directly. Microsoft was no help either. I spent $138.00 for software that I’ve never used. I’ve also been a faithful customer of Best Buy for years spending thousands of dollars with this store. I will be buying products from other stores in the future that value their customers. Very disappointed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating At First

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble receiving the email from Best Buy for my purchase of the software. After one visit and 2 calls to Best Buy I was able to have my issue resolved.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're glad you were able to get your issue resolved! In the future if you have any needs, please reach out to us here: https://support.microsoft.com/en-us/home/contact and our Support Team will be in contact with you.

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 3 out of 5 stars

    Do not like office 2019 outlook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the interface, meaning I do not like having to use a browser to get my email with outlook. I have not used anything other than outlook so far.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ??

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that d geek squad or whatever would be here to check installation, office etc etc... Nothing has happen. Until this happens....U should stop sending emails...

    I would recommend this to a friend