Customer Ratings & Reviews

Followed the procedure installing this product like I have done before installing the same product from best buy. Unable to use because when I open it would ask for the product key and after I enter the product key it says the keys has already used. First time I have such a hard time with this product.

Office home and student 2019 a great addiction for the MacBook Air

Computer had been working fine until now. After one year of having it the power connection has failed. No matter how I wiggle the wire, power is not getting to the computer. No, this wasn't the most expensive computer out there but I thought Dell was a reputable brand. Didn't expect to have to buy another computer after a year simply because I can't charge it. Very disappointed.

I have had two major issues with the program. After an extremely long phone call a few weeks ago it got fixed. Now there is another issue. I tried calling as I am a geek squad member but there was a huge wait time. I know it’s Holiday time, but for me not to be able to get help without waiting an hour n hold then another hour or more for the issue to get fixed.... shame on Best But.

Down loaded but still asking for my eula every time I use it. And then it says that I already used it. What a mess.

I bought this for school, but it literally doesn’t work! You put the product key code in and it will not let you hit the next botton and go to the next step, nothing happens! I called Microsoft and they were also no help at all. I spent 130 dollars for a program that doesn’t work. You get zero stars!

I bought Microsoft Office from BEST BUY two weeks ago and have spent 3.5 HOURS talking to their tech and Customer Service people to get the product downloaded. No Luck. I have bought 3 items from best buy in the last year and have had great difficulty and complete dissatisfaction with all three purchases. I am going to cancel my order and all future dealings with Best Buy today.

Finally got it downloaded after fighting with Windows. Now I can't use it as Windows won't let me get to it without a 3 digit pin. They also want a password and everyone I make it accepts and then rejects. I am so tired of Windows and their passwords I gave up on Office use. So that is money wasted. This new Windows is absolutely ridiculous and useless. They should have left well enough alone.

Very little quality for the price. Changes made do not enhance ease-of-use. Very expensive to not include Outlook, about the only thing Microsoft has ever done right. Obviously Microsoft want you to do a more profitable subscription to their services. I guess Bill Gates doesn’t have enough money. Wish I had purchased an apple.

I bought this after being told that it included Outlook. I was having issues with the version i had, and decided i needed to upgrade. I then tried to return it as it was not as primised (by Geek Squad that I am also paying for), and was told that it couldn't be returned. Best Buy 800 customer service said the store should refund, and the store said 800 service should. This soured my on BB forever.

Software provides a convenient upload to necessary platform for Windows. Would be beneficial when paired with other software additions.

This product doesn't upload very well so really can't tell you how the product works. The value was great.

The key did not work and as a result I had to spend about an hour on the phone with Microsoft to resolve.

Won't install correctly, had to contact customer support, was a lengthy process to get it to work. Had to use a lot of time

Okay for initial price, but not worth the upgrade price. Too many adds make it difficult to navigate mail

I purchased this with the need for outlook as well as excell. To my disappointment this product does not have outlook under its liscencing. I was lead to believe that it had all of the Microsoft office programming. Why else would it be called Microsoft office home and student? Don't students and home users need email?

EVEN WHEN USING REMOTE WITH GEEK SQUAD ,NOTHING COULD BE DONE. JUST TOLD TO TAKE IT BACK TO STORE TO SEE WHAT THEY COULD DO.

I do not like this edition of Microsoft Office at all. My husband insisted on installing it on new computer. I just can't figure the program out so I installed my old version of Microsoft Office. I do have a problem at times opening new Word documents which is another reason I don't like it. It should open these newer Word docs but it won't.

Tribute experience. Bought as a gift. I apparently bought the wrong item but I can not refund. This is not posted anywhere. The code was not scratched off so I don't understand why this is. No one in store could help me either.

Was sent software for a new computer that I hadn't even gotten yet and can't get in touch with them to resend the link for the software. I've tried to call (one hour wait time), emailed and tried to Chat with them, but no one is ever available. Had gotten emails several times a day saying my computer is on the way. The next email said my order was cancelled.