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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the affordability of the Neon II Electric Scooter, with many appreciating its reasonable price point. The scooter's lighting system also receives positive feedback, with riders expressing their fondness for the lights. Additionally, the extended range and improved battery life of the Neon II compared to other models are highlighted as key selling points.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Lights, Speed

    Rated 5 out of 5 stars

    Fun way to get around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been used every day since arriving last week! Having the capability to govern the speed between 3 options is great, depending on where you're riding that day or who's riding it. I think I saw 17mph on the display at one point, so there's no issue getting to the max speed. Cruise control is nice too. The headlight and taillight are very bright. Being able to customize the LED color in the app is a fun feature (it lights up the front bar and underneath the base)! Extra bonus- quick shipping! We ended up purchasing two scooters "his and hers" in black and white for fun outings together! Maybe we'll let the kids borrow them when they're a little taller!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable & smooth ride recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best electric scooter to have for almost 15miles back and forth non-stop. Charging time is not too bad. Speed is very fascinating, Its really fun to ride. It has been almost 1.5yrs of purchase and still perfectly fine. Neon lighting really caught attention for others.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    OKAI Electric Scooter, Great Purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun scooter. Appears to be build well and made to last. Easy to assemble and folds down for compact storage. There is a nice screen that shows mph and battery life. I also appreciate how there are 3 different modes to activate when riding (pedestrian, economy, and sports mode) to tailor your ride experience. This OKAI scooter has a ton of features for the money and a user friendly app. Great fun for adults and older kids, I'd recommend OKAI to anyone looking for an electric scooter. Shipping was fast through Best Buy and order came earlier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my scooter to go everywhere and I save so much time. It’s comfortable to drive, the battery lasts forever and it’s easy to fold and carry around. The “Tesla of scooters” review got me! Wear a helmet and make sure to not go fast when the street is wet, it can slip when you break!

    I would recommend this to a friend
  • Pros mentioned:
    Lights, Speed

    Rated 5 out of 5 stars

    The Tesla of Scooters!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed, the lights, the app, the sleek look of the white scooter. Love zooming through the streets to go to the gym, the grocery store, my favorite restaurant, or just to enjoy some sunshine and fresh air. Very happy with my purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I each bought one, I love my scooter, we take it on all our trips. I love the white color on it and the speed it has as well as the duration of the charge, very durable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Electric Scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter. Never had a problem with it, battery last long enough.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quality Scooter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality scooter. Picks up speed very quickly! It is absolutely perfect for riding around the city. Easy to transport and store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okai neon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose this scooter after comparing with other brands in this price range and am satisfied.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 2 months is falling completely apart. Missing screws, rattling under mudguard, and the pull to close has stopped working. Extremely saddened that I spent $430 on a vehicle that I’ve made sure to take the utmost care of and it’s already become unsafe to ride. Have ridden less than 100 miles on this scooter (the app tracks it). All I want is a refund n return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A lotta fun.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the ease of use. The app is friendly. The pneumatic tire in the front is a must. Cracks in the road are much different at 15 MPH.

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    A good starter scooter.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good scooter for beginners. First trip was 8 miles of fun. Power is limited to 15mph and brakes are average braking distance. I like the ride. You have cushion with the air front tire and rear suspension. The app has lots of features but bluetooth connection is sometimes challenging. Is it worth buying? Yes, well built,enough power to go up low grade hills, nice lighting system so you can be seen and the range of distance is better than average scooter of same class. The weight of the scooter 35lbs is manageable if you need to carry it up a flight of stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good beginner scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooters really impressed me with its range. Mile range is accurate aslong as you stay under full speed. Digital tachometer feels very premium. Very comfortable to ride. Motor is a bit noisy & scooter is awkward to carry as the handle rotates a bit while carrying in the folded position. Connecting to the app is very simple & overall a great scooter for beginners.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ride quality, Speed

    Rated 5 out of 5 stars

    Excellent Scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Scooter for my College son to cruise around campus. This Scooter showed up in 3 days and was very please with the quality and heavy duty construction. Charged it over night and it was ready to go with very little assembly required. The speed is perfect, and holds a charge for 24 hrs.+. Now I may have to get another one for my self to run neighborhood erands.

    I would recommend this to a friend
  • Pros mentioned:
    Lights, Ride quality, Speed

    Rated 5 out of 5 stars

    AMAZING SCOOTER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing scooter. The ride is smooth and fast enough. Also, it has some great lighting which makes it safe to ride at night. This scooter folds down for easy transportation. This is a great scooter for all ages. We bought one for our 12 and 13 year old girls. They love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Lights, Speed

    Rated 5 out of 5 stars

    FANTASTIC SCOOTER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic scooter. Not only does it have some great lighting features, but the ride is smooth and easy. The scooter charges quickly and is easy to use. I think the speed is perfect for everyone. Also, it folds down for easy transportation.

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Great scooter with great quality and price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter with reasonable price. Good looking and also good quality. Perfect size and multiple cool features with mobile app that is very easy to use. Overall just wonderful! Will recommend to anyone who is looking for a good scooter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ride, decent app, fun time!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really fun ride! The footboard is nice and wide so that you can place your feet at just about any angle you want while you ride. The throttle is responsive and acceleration is really smooth. There is a nice option that allows the rider to either start from a dead stop and use the throttle to go or to have to kick off and push a couple of times before the throttle kicks in - useful for inexperienced riders. The hand disc brake handles just like a bicycle hand brake and really helps to slow the scooter down if you can't wait to let the motor do that work once you release the throttle. The display is nice and bright, so you can easily see it in full daylight. The indicators for mode and battery life remaining are a little small due to the nature of the small display but are still easy enough to understand the information being displayed. Getting into cruise control (once you turn that feature on in the app) is easy and does a nice job maintaining the set speed whether you are going uphill or downhill or on a straightaway. The ride LED headlight is nice and bright, and the taillight is always on. The scooter body has LED lighting in the shaft as well as under the footboard, and the app allows you to select different colors for the different riding modes and conditions. You don't have to worry about cars seeing you if you ride at dusk. The Okai app on a smartphone has lots of options and is easy to pair with the scooter itself. I will say that it could be a bit more user intuitive, but, after trying some things out and navigating through the different pages and options, it got easier. And, it would be nice if more than one phone could 'bind' to the scooter if you only have one scooter but multiple riders. I do really like how you can lock out the scooter through the app so no one can activate it and ride off with it. All in all a great electric scooter, and I'm excited to use it on a regular basis!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Spectacular!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with my scooter. Little assemble to connect the handlebars and we were off. It accelerates as specified, and very easy to handle. The app association is clutch. I love the lock button, rendering the scooter useless and ensuring my 6-year-old can't take off without supervision and at the wrong speed governance. Overly impressed. Plan on purchasing a second one!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    So much fun!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is AWESOME! I bought 2 of them when they were on sale and I’m super impressed with the speed and the battery life.

    I would recommend this to a friend
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