Customer Ratings & Reviews
- Model:
- TX-SR393
- |
- SKU:
- 6333560
Customer reviews
Rating 4.5 out of 5 stars with 993 reviews
(993 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the TX 5.2-Ch. home theater receiver's sound quality, ease of use, and price. Many also appreciate its Bluetooth connectivity and the 4K capabilities. However, some customers expressed dissatisfaction with the volume level. A small number of negative comments also mentioned issues with the warranty process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Receiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as much power as I thought it would put out. With in months it is not working already. Loud pop. Costomer Service hung up on me trying it ask questions after waiting 45 min on hold.
No, I would not recommend this to a friendRated 2 out of 5 stars
Beware Atmos Bug
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver is capable of all sorts of audio modes, including Dolby Atmos. However, once an Atmos show plays, it turns off Dolby Digital+ for other 5.1 sources, reverting them to interpreted Dolby Surround. In other words, every time you play something Atmos, you'll need to use the remote to fix the decoding for the next non-Atmos 5.1 content. It's a bug plain and simple. I've been to and from their tech support and their suggestion was to use it in two channel only.
No, I would not recommend this to a friendRated 3 out of 5 stars
Set up directions are poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up requires a connection to a TV. I blundered about (without th T) and got FM working. AM still not working. I have not sent any time trying to get CD player connected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No support from Best Buy. Sales person after 5 hrs from contact never returned my call.
No, I would not recommend this to a friendRated 3 out of 5 stars
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of disappointed in this receiver, does not sound as good as my old Sony or Pioneer, Too many settings to get a decent sound.
No, I would not recommend this to a friendRated 3 out of 5 stars
purchase cane with a price!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the amp is decent but had to waik through fire in gasoline drawers to get help picking it out.! End up buying a product that i really didn't want.
No, I would not recommend this to a friend- Cons mentioned:Warranty
Rated 1 out of 5 stars
Garbage - Broke in under 4 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver was great when it worked. 4 months later - this thing is a brick. Onkyo customer service: LOL - Nonexistent. I need to drive this an hour away to a service center to get it repaired? All shipping charges are my responsibility? This warranty is a joke. This thing is a hunk of garbage. Worst purchase ever. Believe the negative reviews - trash product. Do not buy. Avoid Onkyo at all costs.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Receiver 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this and it was not working properly so traded it in for the Deon same price. Big mistake the Onkyo was much better
No, I would not recommend this to a friendRated 3 out of 5 stars
Not alot features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device if you're looking for only a 5.1 Atmos system but there are a lot more features/channels on models that don't cost much more.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a few issues with background noise that my previous receiver didn't have sl I know it's not the speakers. Other than that an old system.
No, I would not recommend this to a friendRated 1 out of 5 stars
returned it twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I ordered it online. Second exchanged it in store. Both did not work at all. Spent time with Geek Squad and they couldn't get it to work either.
No, I would not recommend this to a friendRated 3 out of 5 stars
it’s okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well...you get what you pay for. I had some issues and sometimes have to unplug and plug hdmis because of sound issues. But when it works it’s great
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too simple, not too many sound formats to select, easy speakers calibration, i think for the price its okay.Im still making sound testing.
I would recommend this to a friendRated 3 out of 5 stars
RECEIVER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WASN'T PLEASE AT THE FACT IT STATED IF I ORDERED WITHIN A TIMEFRAME IT WOULD BE DELIVERED ON A SPECIFIC DAY AND THEN IT WASN'T
I would recommend this to a friendRated 3 out of 5 stars
Onkyo
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is small and not easy to use, otherwise the amp is really good
No, I would not recommend this to a friendRated 3 out of 5 stars
needs much more power
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all functions work easily, but this receiver lacks power. great receiver if you listen to music slightly above a whisper.
No, I would not recommend this to a friendRated 3 out of 5 stars
Onkyo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to understand all the code settings for different configurations.
I would recommend this to a friendRated 1 out of 5 stars
Broke after 4 weeks. Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped outputting video but audio is fine. Had a video tech look at my system and he concluded that this unit has no video output.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad sound quality low power output
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is vry bad quality product, will not recommend.
No, I would not recommend this to a friendRated 3 out of 5 stars
Solo
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't control any devices connected to hdmi. If that was possible this would get 5 stars.
No, I would not recommend this to a friend