Customer Ratings & Reviews

First of all I’m a pro AV installer with decades of experience. I don’t generally buy retail but none of my wholesalers carry onkyo anymore so I went to Best Buy. First unit out of the box mutes volume as soon as you change it. It doesn’t matter if it’s on ARC, its own remote, or you turn the knob by hand. Then count 1001 1002 and volume comes back. You never have a clue how much you raised or lowered it. A disaster. I reset the unit, tried various inputs, same deal. On screen display also missing. OK bad unit. Go back and get another since my job was 150 miles away. Figured I would then return the bad one. Second one, has on screen display but on volume, same deal. Despite being the same exact model, one had banana plugs and one had push pins. Onkyo went insolvent a while ago and was purchased by Klipsch. It seems there are issues going on. Turns out Best Buy return policy is also 14 days now so I had to pay $50 a year to become a member just to return these two clunkers. I’ve a friend also in the business whom I contacted who has used the 6100, and didn’t have issues. Do all 5100’s have this issue? Can’t tell you. I wasn’t going to risk a third. Mainly we go to this unit for its sonos ready capability. I went back to a Sony instead. They also have the feature in the ES line.

Good equipment good service would buy again and recommend

This receiver does everything as advertised. However there is nothing that makes it "better" than the competition that I can identify. Disappointed with on screen graphics. It looks like something from early eighties or earlier. But not so different from other brands. If it will stand the test of time I will add at least one more rating star! Easy to use and enjoy!

I was looking for this and was pleased that it was availalbe

Great Product! Lives up to the name. Currently runnin a 7.1 surround setup with bose satellite speakers. Love it. Expensive.

I purchased this unit to upgrade my home theater setup. The sound staging is very good for movies with 5.1 or atmos. I don't game so I can't speak to its performance in that regard. The lip sync on streaming service is terrible!! My return window is still open, and I will likely return the unit if I can't find a solution to this problem. Onkyo's connectors are archaic. They take much more effort and time than the competitors.

Great RECEIVER at a GREAT PRICE for any home theater

Bluetooth disconnects. Not even a year old and it’s giving problems

CANNOT REVIEW AS IT'S NOT HOOKED UP YET. MAYBE NEXT WEEK WHEN THE GEEKS SHOW UP (5 TH TIME) AND 2ND RECIEVER PURCHASED.

Great amp, I spent all of 5 minutes setting it up. It has a lot of options and capabilities.

Returned my first one for a failed subwoofer output. Should’ve just got my money back. Exchanged it for another one and after only 4 months the hdmi failed. Won’t output from any source setting.

It works as advertised and looks good. easy to operate and fits in the location.

Love this receiver, great sound and exactly what i was looking for.

great product with man y options product a great sound

I can’t get it to turn up to a high volume not easy to set up. Plus I got absolutely no help at all. Customer service sucks there as well as the pryamid location. There car stereo division sucks really bad

Negative 5 stars. Easily the worst purchase you could ever make. The company won't support its products. This won't stay on the input selected. In fact, it suddenly now changes to Chromecast when I turn down the volume. When I reselect the cable/satellite, the screen is green. I have to reboot everything and start over. I am tired of resetting this stupid thing to factory settings and going through setup once a month. I hate that they have my money. This is less than a year old, and I want to throw it in front of a bus. Don't buy Onkyo. Best Buy was no help either.

It overheats terribly and then shuts down. My old tsxr444 is 7 years old and never had a problem with it.

Made the mistake of buying an open box item. There’s a reason it was returned. It didn’t work. The osd didn’t work. I guess it’s a common Onkyo issue. It should have been tested before it was sold again. I had to ship it back. Ended up with a TX-NR696 that works nicely. It was not an open box. The cost saving was attractive but obviously not if it doesn’t work

This is the worst receiver I've ever used. It was a nightmare to even get to work and then if you set up a second zone, it will not connect to the first zone when you switch back. I've spent many hours trying to get it to work at all. Today, I switched to my outdoor speakers then tried watching TV and have spent the last 2 hours trying to get sound. It's ridiculous an now past return point, so...I definitely won't be buying this brand again.

Horrible receiver over heats all the time and turns off !